I’m not sure why people find this resort so bad. Ya it’s dated could use a face lift but we had a king room. Room was clean with balcony. Bed was nice same with bathroom big rain shower. We really liked it. First night AC was not working great guy came in it was covered in dust. He cleaned it and it was fine so the resort should take care of things like that. There is no one at the desk in cross water but we had zero issues getting anything. I think people are just to picky.
1.0分
商务出差
展开
This property is very run down as follows: *rust stains on the bathroom counter *duct tape on the rug *room is filthy (dust on on *carpet is dirty *damaged furniture throughout unit *felt like a motel *no one at the front desk * looks like it has not been dusted for months Definitely not worth it!!!!!!!
2.0分
其他
展开
There are some positives and negatives. First, the positives: 1. The cost is significantly less than staying at the Lodge, but you have access to all amenities of the Lodge. 2. Beautiful area! 3. The Steak House at the Lodge was quite good. 4. We expected crowds during the 1st week of August, yet the Resort area didn't appear crowded. 5. The shower was wonderful. 6. The room was clean, with the only exception being the bottom molding of the sliding glass door. 7. There are a lot of activities available through the lodge. We enjoyed the one making stores. It was fun to watch the kids enjoy activity and the smores were not bad either. Now for the negatives: 1. The room was NOT SECURE. There are two glass doors that you must open to step outside on the porch. One has a lock; the other does not. The one with the lock was nearly fully open and stuck. It took both of us to move it into the closed position so that it would lock. I fear for anyone who stays in the room and does not realize that the room is not secure. 2. You must check in and out at the lodge. It's a short walk from the lodge, but not a short walk from the Crosswater parking lot. It would have been okay had we known prior to checking in. We found out only when we reached the lobby and saw the sign instructing us to check in at the Lodge. It was a long way to lug our suitcases. 3. There is no one manning the check-in desk at Crosswater. We did not see one employee in the Crosswater part of the complex during our stay. The doors to the lobby area are not locked at night. Again, NOT SECURE. 4. The carpet was very worn. You could see patches of missing carpet. 5. The Crosswater is in dire need of remodeling. All in all, the negatives outweigh the positives, particularly when you factor in the lack of security.
2.0分
其他
展开
Just got here and wow the room is very dated and not very clean - dust in the air conditioner and stale smell in the room. For the price it is definitely not worth the $. Dinted furniture, ripped carpet, dated furniture…Here’s hoping the rest of the experience is better than the first impression walking into the room.
3.0分
家庭亲子
展开
The resort is average at best. Rooms were banged up and the carpets need a good cleaning. Staff at the resort always seemed to be disengaged and at times it felt we were an inconvenience in their day. The whole place needs upgrading to be the showcase it should be in one of the nicer places in earth.
4.0分
其他
展开
We celebrated our joint wedding anniversaries with another couple and were there for two nights. The hotel has recently been renovated -- we had a loft room with a separate upstairs bedroom (and bathroom). Our room had recently been renovated and was very nice -- only thing missing were wine glasses. Also enjoyed the nearby Forte Restaurant (in the Pomeroy), the lovely Nordic Spa and the Mt. Lorette Kananaskis Golf Course.
3.0分
其他
展开
The hotel and restaurant staff were execellent. The food at all the restaurants was good. The hiking trails and access to recreational activities of the area were wonderful. The room was average. Carpet needed to be cleaned, window would not open and air conditioner really never worked; the a/c was something out of the 1980's. Thought you could at least open the one window to get the mountain air, but handle broke off in my hand while trying to open. Most of resort could use a paint job and some wood replaced.
1.0分
其他
展开
The room was unheated (15-17C) for our stay, The Crosswaters was essentially closed, virtually no one staying there and front desk unmanned...you had to go to the main hotel in the complex, and you were charged a fee for using the pool, etc. at the main hotel, a fact which was not made clear. Finally, we are still fighting to get our $100 damage deposit refunded. Never again.
I’m not sure why people find this resort so bad. Ya it’s dated could use a face lift but we had a king room. Room was clean with balcony. Bed was nice same with bathroom big rain shower. We really liked it. First night AC was not working great guy came in it was covered in dust. He cleaned it and it was fine so the resort should take care of things like that. There is no one at the desk in cross water but we had zero issues getting anything. I think people are just to picky.
This property is very run down as follows: *rust stains on the bathroom counter *duct tape on the rug *room is filthy (dust on on *carpet is dirty *damaged furniture throughout unit *felt like a motel *no one at the front desk * looks like it has not been dusted for months Definitely not worth it!!!!!!!
There are some positives and negatives. First, the positives: 1. The cost is significantly less than staying at the Lodge, but you have access to all amenities of the Lodge. 2. Beautiful area! 3. The Steak House at the Lodge was quite good. 4. We expected crowds during the 1st week of August, yet the Resort area didn't appear crowded. 5. The shower was wonderful. 6. The room was clean, with the only exception being the bottom molding of the sliding glass door. 7. There are a lot of activities available through the lodge. We enjoyed the one making stores. It was fun to watch the kids enjoy activity and the smores were not bad either. Now for the negatives: 1. The room was NOT SECURE. There are two glass doors that you must open to step outside on the porch. One has a lock; the other does not. The one with the lock was nearly fully open and stuck. It took both of us to move it into the closed position so that it would lock. I fear for anyone who stays in the room and does not realize that the room is not secure. 2. You must check in and out at the lodge. It's a short walk from the lodge, but not a short walk from the Crosswater parking lot. It would have been okay had we known prior to checking in. We found out only when we reached the lobby and saw the sign instructing us to check in at the Lodge. It was a long way to lug our suitcases. 3. There is no one manning the check-in desk at Crosswater. We did not see one employee in the Crosswater part of the complex during our stay. The doors to the lobby area are not locked at night. Again, NOT SECURE. 4. The carpet was very worn. You could see patches of missing carpet. 5. The Crosswater is in dire need of remodeling. All in all, the negatives outweigh the positives, particularly when you factor in the lack of security.
Just got here and wow the room is very dated and not very clean - dust in the air conditioner and stale smell in the room. For the price it is definitely not worth the $. Dinted furniture, ripped carpet, dated furniture…Here’s hoping the rest of the experience is better than the first impression walking into the room.
The resort is average at best. Rooms were banged up and the carpets need a good cleaning. Staff at the resort always seemed to be disengaged and at times it felt we were an inconvenience in their day. The whole place needs upgrading to be the showcase it should be in one of the nicer places in earth.
We celebrated our joint wedding anniversaries with another couple and were there for two nights. The hotel has recently been renovated -- we had a loft room with a separate upstairs bedroom (and bathroom). Our room had recently been renovated and was very nice -- only thing missing were wine glasses. Also enjoyed the nearby Forte Restaurant (in the Pomeroy), the lovely Nordic Spa and the Mt. Lorette Kananaskis Golf Course.
The hotel and restaurant staff were execellent. The food at all the restaurants was good. The hiking trails and access to recreational activities of the area were wonderful. The room was average. Carpet needed to be cleaned, window would not open and air conditioner really never worked; the a/c was something out of the 1980's. Thought you could at least open the one window to get the mountain air, but handle broke off in my hand while trying to open. Most of resort could use a paint job and some wood replaced.
The room was unheated (15-17C) for our stay, The Crosswaters was essentially closed, virtually no one staying there and front desk unmanned...you had to go to the main hotel in the complex, and you were charged a fee for using the pool, etc. at the main hotel, a fact which was not made clear. Finally, we are still fighting to get our $100 damage deposit refunded. Never again.