酒店回复: Thank you for your lovely feedback! We're so glad you felt warmly welcomed and appreciated the quick check-in. It's great to hear that everything made a clean and well-maintained impression — that’s exactly what we aim for. We're also happy you enjoyed the variety at breakfast!We hope to welcome you back again soon for another great stay.
4.0分
其他
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The desk clerks were very friendly, one particular breakfast staff was very friendly and conversational.
Eggs and sausage links and patties were barely room temperature unless they were freshly replenished of which I was fortunate to have some of.
The toilet paper holder in my room was loose and partially hanging and the desk in the room has what appears to be smeared with superglue or something like it that I couldn’t remove.
The stopper in the bathroom sink wouldn’t close tightly so I wasn’t able to run water that the sink would hold, it just drained.
I appreciate the close handicap parking as my travel companion is disabled.
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酒店回复: Thank you for taking the time to share your experience with us. We’re very glad to hear that our front desk team and breakfast staff made a positive impression—your kind words mean a lot to them.We sincerely apologize for the issues you encountered in your room, including the temperature of the breakfast items, the toilet paper holder, the desk surface, and the bathroom sink stopper. This is not the level of quality we strive to provide, and your feedback helps us address these concerns promptly with our maintenance and housekeeping teams.We’re also pleased to know that the accessible parking was helpful for your travel companion.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless and comfortable stay. If there’s anything we can do to assist you further, please don’t hesitate to let us know.
3.0分
其他
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The handicapped room does not conform to the 2018 Illinois Accessibility Code. The hallway smelled like smokable adult substances at 8pm and the breakfast room is overcrowded with furniture.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations, particularly in regard to accessibility, hallway conditions, and the layout of our breakfast area.We take concerns about ADA compliance seriously and are reviewing the specific issues you mentioned to ensure our facilities align with the 2018 Illinois Accessibility Code. Additionally, we are investigating the odor you encountered and will be taking appropriate steps to address it, as maintaining a clean and welcoming environment is a priority for us.Your comments about the breakfast room are also noted, and we’ll be evaluating the current setup to improve both comfort and accessibility for our guests.We appreciate your input—it helps us improve. If you would be willing to speak with us further, please reach out directly to [contact info]. We’d value the opportunity to make things right.
5.0分
家庭亲子
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Hotel was appeared to have been renovated. The rooms were roomy compared to other hotels I've been to. The bathroom was clean and fixtures were relatively new. The only drawback I experienced was that the room was not cleaned when we were away; the towels were replaced but the room was not tidied up.
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酒店回复: Thank you for your detailed feedback! We're glad to hear you enjoyed our renovated rooms and found them spacious and clean—especially the bathroom and fixtures. We truly appreciate you pointing out the issue with housekeeping during your stay. We apologize that the room wasn’t fully tidied while you were out, and we’ll be sharing your comments with our housekeeping team to ensure we improve. Your insights help us do better, and we hope to welcome you back for an even smoother experience next time.
4.0分
其他
Breakfast was very good and the lady preparing and working there was very friendly and helpful. Staff was friendly.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the breakfast and that our team, especially the lady preparing it, made a positive impression. We’ll be sure to pass along your compliments to her and the rest of the staff. Your feedback truly means a lot, and we hope to welcome you back again soon!
4.0分
其他
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Overnight stay
Good place for a quick overnight. Shower curtains are short, be careful when showering or you’ll have a mess to mop up. Breakfast wasn’t the best, staff very friendly.
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酒店回复: Thank you for your feedback! We're glad you found our place convenient for an overnight stay and that our team made a positive impression. We appreciate your note about the shower curtains and breakfast—we’re always looking for ways to improve, and your comments help us do just that. We hope to welcome you again and provide an even better experience next time!
2.0分
商务出差
Just plain unclean. This is a landlord special flip and it’s clear they do not keep up with cleaning.
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酒店回复: Thank you for your feedback. I'm truly sorry to hear that the cleanliness did not meet your expectations. We take comments like yours seriously and will be addressing this with our cleaning team immediately to ensure this doesn’t happen again. Our goal is always to provide a comfortable and well-maintained space for our guests, and I regret that we fell short during your stay.Thank you again for bringing this to our attention.
3.0分
其他
Place was decent for the price. The food selection was not good n limited. Beds were comfortable.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found the beds comfortable and felt the value matched the price.We’re sorry to hear the food selection didn’t meet your expectations. Your comments are valuable, and we’ll definitely look into improving our offerings to better serve our guests.We appreciate your stay and hope to have the chance to welcome you again in the future!
床太软了，睡得很难受
员工态度恶劣/没有洗发水，空调噪音很大……我的客人对这家酒店很失望。
我绝不会预订这家酒店。太糟糕了。
早餐糟透了……
欢迎热情，入住快捷。
一切都干净整洁，维护良好。
早餐种类丰富，
The desk clerks were very friendly, one particular breakfast staff was very friendly and conversational.
Eggs and sausage links and patties were barely room temperature unless they were freshly replenished of which I was fortunate to have some of.
The toilet paper holder in my room was loose and partially hanging and the desk in the room has what appears to be smeared with superglue or something like it that I couldn’t remove.
The stopper in the bathroom sink wouldn’t close tightly so I wasn’t able to run water that the sink would hold, it just drained.
I appreciate the close handicap parking as my travel companion is disabled.
The handicapped room does not conform to the 2018 Illinois Accessibility Code. The hallway smelled like smokable adult substances at 8pm and the breakfast room is overcrowded with furniture.
Hotel was appeared to have been renovated. The rooms were roomy compared to other hotels I've been to. The bathroom was clean and fixtures were relatively new. The only drawback I experienced was that the room was not cleaned when we were away; the towels were replaced but the room was not tidied up.
Breakfast was very good and the lady preparing and working there was very friendly and helpful. Staff was friendly.
Overnight stay
Good place for a quick overnight. Shower curtains are short, be careful when showering or you’ll have a mess to mop up. Breakfast wasn’t the best, staff very friendly.
Just plain unclean. This is a landlord special flip and it’s clear they do not keep up with cleaning.
Place was decent for the price. The food selection was not good n limited. Beds were comfortable.