酒店回复: Dear Guest,Thank you for sharing your experience, and we deeply regret the inconvenience you and your family faced during your stay. We sincerely apologize for the elevator issues and the lack of resolution, as this is certainly not the standard of service we strive to provide. Your comments regarding the situation will be shared with our management team to ensure improvements are made. We truly value your feedback and hope to have the opportunity to make things right for you in the future.
酒店回复: Dear Guest,We are sorry to hear about your disappointing experience. Your feedback is crucial, and we take it seriously. Rest assured, we'll address these issues promptly to restore the quality and comfort that you expect from us. We appreciate your feedback and hope to regain your trust on your next visit.
酒店回复: Hi Craig,Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay. Keycards can occasionally become deactivated when placed near electronic devices, such as cell phones, and we regret if this was not explained to you with proper courtesy. Additionally, the delay in addressing the door handle and the lack of proactive solutions from our staff do not reflect the high standards we aim to uphold. We value your loyalty over the past decade and deeply regret that this visit fell short. Your feedback is instrumental in helping us improve, and we hope to have the opportunity to make it right in the future.
酒店回复: Hi Kelly,Thank you for sharing your experience. We sincerely apologize for the numerous issues you encountered during your stay, including the condition of your room, the odor, and the smoke environment. This is not the standard we strive to maintain, and your feedback highlights areas where we must make significant improvements. Please know that we are addressing these concerns with urgency to ensure a better experience for all our guests. We deeply regret that your stay was disappointing and would welcome the opportunity to make things right if you choose to give us another chance in the future.
1.0分
商务出差
原文
翻译提供方：Google
卡一直在消磁，我们入住期间房间从未打扫过，而且 WiFi 速度非常慢，很难连接设备。
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酒店回复: Hi Noah,We deeply regret the challenges you faced during your stay. The issues with the key card, lack of room cleaning, and difficulties with WiFi connectivity are not reflective of the standards we strive to uphold. We truly appreciate your feedback and will take immediate steps to address these matters with our team to enhance the experience for our future guests.
2.0分
家庭亲子
原文
翻译提供方：Google
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这家酒店没什么特别之处。
整家酒店都不像BW PLUS。
房间里没有椅子！地毯状况糟糕。我们那层楼的制冰机坏了。
健身房很小，设备也很老旧。
早餐质量很差，选择有限。燕麦片的配料总是早上8:30就卖完了。
但是，厨房工作人员非常棒！友好、礼貌、有礼，而且乐于助人！
前台接待员……Matthew、Colin和Lolly都很棒。专业、乐于助人，而且令人愉快！
业主应该停止进行零碎的装修……内部装修看起来就像是房地产拍卖会一样。
去看看南泰勒的La Quinta酒店吧。他们知道该怎么做！
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酒店回复: Hi Deanna,We apologize for the inconvenience and assure you that the problems you raised do not correspond to our typical standards of service. We appreciate your input and will take these issues internally to avoid recurrence. If you decide to stay with us again, we hope to have the chance to make amends for your disappointment.
很棒的酒店，服务也超赞。房间干净，而且非常安静。
房间没有给我们更换毛巾，我们只好自己去前台要。前台人员态度很好，但如果能顺便打扫一下房间就更好了。
服务很好。食物不太行。炒蛋又硬又像是放了很久的。调味土豆没煮熟。
房间很棒，早餐也很好吃，客房服务也非常周到。
唯一体面的人是科林。更糟糕的是，我被困在电梯里5分钟，我的妻子和两个孩子在另一个时间被困了10分钟，什么也没做，我需要这个补救措施，850美元的服务太差了。
浴室灯烧坏了，“干净”的毛巾上沾着头发，马桶座圈背面有粪便，床罩上还有不明物质。我要求换毛巾，结果换了新的，上面也沾着黑头发。整晚都能听到“邻居”的声音。早餐不太好，但还算丰富。
我一进房间，发现内部门把手掉了。我费了好大劲才装好把手打开门，然后立即去前台反映情况。前台告诉我，他们会通知维修人员第二天来修。（我甚至没有选择换房间！！而且酒店当时没有客满，还有其他房间。）大约6个小时后，我不得不重新设置房卡，因为它会失效。服务员责怪我，说我肯定是消磁了。我解释说，我没有磁性的东西可以消磁。服务员没有回应我。第二天，我不得不再次去前台反映门把手的问题，但他们却好像我打扰了他们一样。前台告诉我，已经通知了维修人员，但她却当着我的面打电话叫来了维修人员。过去10年里，我住过这家酒店很多次，这是迄今为止我经历过的最糟糕的客户服务。
工作人员非常友好，乐于助人。当我到达房间时，我不得不用力推开门，因为门卡住了。房间里有一股不知道是什么味道。浴室地板黏糊糊的，满是污垢。床单上也有污渍和臭味。试着坐在一边，但仍然不知道是什么原因弄湿了。我住了几个小时，凌晨 3 点 30 分离开。退房时没有人可以和我交谈。我也没有意识到这是一家吸烟酒店。从我打开门直到走出去，里面都是浓浓的香烟味。我没有离开的唯一原因是我负担不起离开的费用。我永远不会再去，除非做出一些重大改变，否则永远不会推荐这家酒店。
卡一直在消磁，我们入住期间房间从未打扫过，而且 WiFi 速度非常慢，很难连接设备。
这家酒店没什么特别之处。
整家酒店都不像BW PLUS。
房间里没有椅子！地毯状况糟糕。我们那层楼的制冰机坏了。
健身房很小，设备也很老旧。
早餐质量很差，选择有限。燕麦片的配料总是早上8:30就卖完了。
但是，厨房工作人员非常棒！友好、礼貌、有礼，而且乐于助人！
前台接待员……Matthew、Colin和Lolly都很棒。专业、乐于助人，而且令人愉快！
业主应该停止进行零碎的装修……内部装修看起来就像是房地产拍卖会一样。
去看看南泰勒的La Quinta酒店吧。他们知道该怎么做！