I had the most amazing experience here. I have no complaints whatsoever. Customer service was excellent, rooms were exceptionally clean, breakfast was great, and as a truck driver I appreciated the spacious and secured parking they provided in the back of the hotel. I would definitely recommend this BW to others and would return again.

The staff was nice. We were on the 2nd floor and there is not an elevator. My friend was recovering from knee surgery so it made it very hard for her to go up the stairs.

This should perhaps be put in the description of the property so people that have a hard time navigating stairs would know to pick the first floor or if not available then go somewhere else.

I could not get the TV to work and the staff just ignored me. I went down to the front desk three times and the girl behind the desk said she could not find me! Seriously? I gave her my room number. I never did get that television to work. If the television is going to be so difficult for some—they should provide instructions. There are a lot of choices in Amarillo and that would never be somewhere I would stay again. The beds also are very uncomfortable. The mattress was way too big for the platform it sat on.

The service was great! Check-in was a breeze. Didn’t check well enough and didn’t realize it didn’t have an elevator. The room was clean and good size. However the tv didn’t work and the drain in the shower was broken. Good pet area for dogs.

This is an older property so there are signs of wear and tear. The bathroom ceiling in the room had big mold spots that should be wiped clean. Otherwise, the room was clean and the beds were comfortable. The pool had tumbleweeds and trash in it from the recent wind storm that blew through town, so we decided not to swim. The breakfast was good with lots of variety - eggs, sausage, biscuits and gravy, waffles, fruit, pasteries, and yogurt. The yogurt is in a machine and stuck in a corner so it wasn't easy to spot. The check-in process went smoothly. The staff were friendly.