No fresh towels. No one came to clean the room during the days. We had to go to the front to gather towels and take our own trash out. I wouldn’t go back.
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry for the frustration you felt regarding towels and trash service during your stay. Per Marriott brand standards, we provide a full refresh on the 3rd day of a reservation, and since your stay was only two nights, housekeeping would not have automatically entered your room. That said, we’re always happy to bring fresh towels or assist with trash upon request, and I regret that this wasn’t made clearer or easier for you during your visit. We value your feedback and will use it to improve how we communicate our services so that future guests feel more comfortable and cared for. We’d love the chance to welcome you back in the future and provide you with a smoother, more enjoyable stay.
5.0分
家庭亲子
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The Hotel was Overall a great stay! The staff is super friendly and accommodating for any of your needs. It is Very Clean and quiet. We loved our overall experience! I highly recommend staying at this location!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you had a great stay and that our staff made your experience enjoyable. It’s fantastic to know you found our hotel clean, quiet, and accommodating. We truly appreciate your recommendation and look forward to welcoming you back to Fairfield Inn & Suites Colorado Springs North/Air Force Academy!
3.0分
其他
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I liked the location and access to and from the highway. The breakfast was subpar. The refrigerator had a timer and it was impossible to leave things in the refrigerator during a 5 day stay. I did not like the thermostat. It would not allow heating above 70 F.
I understand full room cleaning on alternate days but at least the bed could be made up and garbage cleared out daily. No tea, only dark roast coffee provided in the room
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad you appreciated our convenient location and easy access to the highway. We sincerely apologize for the issues you experienced with the breakfast, refrigerator, thermostat, and housekeeping. Your comments about daily bed service, garbage removal, and beverage options are very helpful, and we’ll share them with our team as we work to improve the guest experience. We hope to have the opportunity to provide you with a more comfortable stay at Fairfield Inn & Suites Colorado Springs North/Air Force Academy in the future.
4.0分
家庭亲子
Second stay. Convenient quiet. Fair breakfast. Friendly staff. Pool area could use some attention. Worth what we paid for.
5.0分
其他
The property was good decent location and for the first time ever had some gluten-free options for breakfast
4.0分
其他
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The first room we were give had the closet door off the hinges and leaning against the closet. This door mad the closet unusable and could have fallen on someone. We requested and given another room immediately.
4.0分
朋友出游
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Comfortable rooms. Friendly staff. Our only downside was fire alarms at 12:30 a m. Had to stand outside for an hour. Then sounded again once we got back in and again at 6:30am.
4.0分
朋友出游
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The rooms were nice and bed very comfortable. We did have a fire alarm go off early Monday morning. It apparently something electrical. We were outside for about an hour. It was chilly outside. I would think that being inconvenient and we’re checking out in a few hours that the company or ******* would at least compensate at least 1/2 or something for this inconvenience. But besides this I had a enjoyable weekend.
淋浴间没有内衬，床向头部倾斜，枕头几乎不存在。泳池应该加热，但一点儿也不加热，他们借口说维修人员把水灌满了，一定是忘了打开，漩涡浴缸/热水浴缸也因为维修而关闭。大堂里的制冰机听起来像是要爆炸了。最糟糕的是，床之间的灯一打开就会噼啪作响。我们很早就出发开车回家了，而不是在那里再住一晚。
客房服务什么的就更不用说了，他们隔天才来一次，他们拿走了我们的毛巾，却没有换新的，除了收垃圾和收走脏毛巾什么都没做。他们甚至没有更新咖啡、调味品和咖啡台。工作人员不友好，早餐食物质量很差，而且他们没有认真维护咖啡区，也没有维护食物和餐具。考虑到价格，我还是会选择其他地方。
No fresh towels. No one came to clean the room during the days. We had to go to the front to gather towels and take our own trash out. I wouldn’t go back.
The Hotel was Overall a great stay! The staff is super friendly and accommodating for any of your needs. It is Very Clean and quiet. We loved our overall experience! I highly recommend staying at this location!
I liked the location and access to and from the highway. The breakfast was subpar. The refrigerator had a timer and it was impossible to leave things in the refrigerator during a 5 day stay. I did not like the thermostat. It would not allow heating above 70 F.
I understand full room cleaning on alternate days but at least the bed could be made up and garbage cleared out daily. No tea, only dark roast coffee provided in the room
Second stay. Convenient quiet. Fair breakfast. Friendly staff. Pool area could use some attention. Worth what we paid for.
The property was good decent location and for the first time ever had some gluten-free options for breakfast
The first room we were give had the closet door off the hinges and leaning against the closet. This door mad the closet unusable and could have fallen on someone. We requested and given another room immediately.
Comfortable rooms. Friendly staff. Our only downside was fire alarms at 12:30 a m. Had to stand outside for an hour. Then sounded again once we got back in and again at 6:30am.
The rooms were nice and bed very comfortable. We did have a fire alarm go off early Monday morning. It apparently something electrical. We were outside for about an hour. It was chilly outside. I would think that being inconvenient and we’re checking out in a few hours that the company or ******* would at least compensate at least 1/2 or something for this inconvenience. But besides this I had a enjoyable weekend.