I was given an occupied or unclean room upon check in
Second room had dirty/smelly pillowcases and dirty sheets.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected and appreciate you letting us know about these concerns. Your comments have been shared with our team, and we’re committed to improving for future guests.
4.0分
情侣出游
clean room, good breakfast-great waffles but limited healthy options, very helpful front desk.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed your clean room and appreciated our breakfast waffles, as well as the support from our front desk team. Your comments about healthy breakfast options are noted, and we’ll review them to see how we can enhance our offerings.
5.0分
商务出差
The staff were so frindly and helped with a booking issue. I was very appreciative of everything from everyone on staff that made my stay great
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酒店回复: Ron, thank you for taking the time to share your feedback. We're so glad you appreciated our team's effort in making your stay enjoyable and resolving your booking issue. Thanks for your kind words. We'd love to host you again in the future.
5.0分
家庭亲子
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Yes, it was fresh and the AC was fine. My day was very nice. I really appreciate it, but I would’ve rather had a Jacuzzi instead of the swimming pool but the swimming pool was nice once I got in so I appreciate everything. It was nice and I will come again. I don’t know when but I will keep my stay there. Thank you for reaching out. God bless
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酒店回复: Michele, it's wonderful to hear that you enjoyed your stay with us and found everything fresh and comfortable. It made our day to know that our swimming pool added a nice touch to your visit, even if a Jacuzzi was more your style. We're truly grateful for your kind words and look forward to welcoming you back to Fairfield by Marriott Inn & Suites Colorado Springs North/Air Force Academy whenever you decide to visit again. Take care and blessings to you too.
4.0分
情侣出游
Breakfast was very limited with most being unhealthy. Otherwise the room and surroundings were clean and quiet.
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酒店回复: Thank you for your feedback. We’re glad to hear you found your room and our property clean and quiet. We apologize that the breakfast selection did not meet your expectations and appreciate your input, which will help us improve our offerings. We hope to have the opportunity to provide you with an even better stay at Fairfield Inn & Suites Colorado Springs North/Air Force Academy in the future.
2.0分
家庭亲子
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Breakfast had poor choices and fruit was in bad shape. Shower curtain didn’t have the liner attached. Outdoor patio and grounds had dead plants.
Staff that was working was very nice and accommodating.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our staff made a positive impression and were accommodating during your stay. We sincerely apologize for the issues you experienced with breakfast, the shower curtain, and the outdoor grounds. Your comments are very helpful, and we’ll be addressing these areas to improve the experience for future guests. We appreciate you choosing Fairfield Inn & Suites Colorado Springs North/Air Force Academy and hope to welcome you back for a better stay.
2.0分
其他
No fresh towels. No one came to clean the room during the days. We had to go to the front to gather towels and take our own trash out. I wouldn’t go back.
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry for the frustration you felt regarding towels and trash service during your stay. Per Marriott brand standards, we provide a full refresh on the 3rd day of a reservation, and since your stay was only two nights, housekeeping would not have automatically entered your room. That said, we’re always happy to bring fresh towels or assist with trash upon request, and I regret that this wasn’t made clearer or easier for you during your visit. We value your feedback and will use it to improve how we communicate our services so that future guests feel more comfortable and cared for. We’d love the chance to welcome you back in the future and provide you with a smoother, more enjoyable stay.
5.0分
家庭亲子
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The Hotel was Overall a great stay! The staff is super friendly and accommodating for any of your needs. It is Very Clean and quiet. We loved our overall experience! I highly recommend staying at this location!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you had a great stay and that our staff made your experience enjoyable. It’s fantastic to know you found our hotel clean, quiet, and accommodating. We truly appreciate your recommendation and look forward to welcoming you back to Fairfield Inn & Suites Colorado Springs North/Air Force Academy!
淋浴间没有内衬，床向头部倾斜，枕头几乎不存在。泳池应该加热，但一点儿也不加热，他们借口说维修人员把水灌满了，一定是忘了打开，漩涡浴缸/热水浴缸也因为维修而关闭。大堂里的制冰机听起来像是要爆炸了。最糟糕的是，床之间的灯一打开就会噼啪作响。我们很早就出发开车回家了，而不是在那里再住一晚。
客房服务什么的就更不用说了，他们隔天才来一次，他们拿走了我们的毛巾，却没有换新的，除了收垃圾和收走脏毛巾什么都没做。他们甚至没有更新咖啡、调味品和咖啡台。工作人员不友好，早餐食物质量很差，而且他们没有认真维护咖啡区，也没有维护食物和餐具。考虑到价格，我还是会选择其他地方。
Desk lady with rude attitude
I was given an occupied or unclean room upon check in
Second room had dirty/smelly pillowcases and dirty sheets.
clean room, good breakfast-great waffles but limited healthy options, very helpful front desk.
The staff were so frindly and helped with a booking issue. I was very appreciative of everything from everyone on staff that made my stay great
Yes, it was fresh and the AC was fine. My day was very nice. I really appreciate it, but I would’ve rather had a Jacuzzi instead of the swimming pool but the swimming pool was nice once I got in so I appreciate everything. It was nice and I will come again. I don’t know when but I will keep my stay there. Thank you for reaching out. God bless
Breakfast was very limited with most being unhealthy. Otherwise the room and surroundings were clean and quiet.
Breakfast had poor choices and fruit was in bad shape. Shower curtain didn’t have the liner attached. Outdoor patio and grounds had dead plants.
Staff that was working was very nice and accommodating.
No fresh towels. No one came to clean the room during the days. We had to go to the front to gather towels and take our own trash out. I wouldn’t go back.
The Hotel was Overall a great stay! The staff is super friendly and accommodating for any of your needs. It is Very Clean and quiet. We loved our overall experience! I highly recommend staying at this location!