First off the gentleman that checked us in was the nicest guy and needs a raise for great customer service. I wish I remembered his name! The newly remodeled rooms were spotless and comfortable! It was nice to see people enjoying the amenities and common areas just to hang out. I would stay there again without a doubt.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
1.0分
家庭亲子
We were woken up at 5:45 am by the trash pick up. Very loud banging, talking, and it went on and on and on for like 15 minutes. It was awful!
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酒店回复: I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.
5.0分
其他
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The room was much cleaner than my own house. I would like the AC to go a little lower as I am more comfortable and sleep better in colder temperatures, but I understand why it can't go to 60. The staff was all very friendly and competent. Ann checked me in and she was great. Ryan H. checked me out and was also very competent. I was a little disappointed at there being no scrambled eggs or real sausage patties (turkey sausage isn't my jam) at the breakfast, but the gravy did the job. Overall, a lovely stay except that my cowboys suck and lost horribly.
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酒店回复: It is wonderful to hear that our Holiday Inn Express & Suites was an excellent “home away from home” during your recent trip to Montrose. I am glad that the staff was very attentive, and you felt welcome while you stayed with us. Thank you for your business, and please come see us again soon.
5.0分
其他
All was very good; though Breakfast was sub-par. Nothing prepared fresh (eggs, sausage) had any flavor whatsoever. Staff was friendly.
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酒店回复: Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that our breakfast did not meet your expectations. We hope this will become the first of many visits.
5.0分
其他
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This area and hotel location have a lot to offer. Staff, room, and facilities are some of the best I have encountered. Hotel location was quiet. There are a lot of dining options and there are several outdoor activities to enjoy....
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酒店回复: Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.
5.0分
其他
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The staff was excellent! I really took note of Jamie in the breakfast room. She seemed to really care about the guests and was quick to offer to help in any way possible. Our needs were treated as if they were personal to her.
The room was clean and well appointed. Appreciated the two sinks, one outside the bathroom itself. Between the microwave, refrigerator, coffee maker and inroom ironing board, not to mention the large tv., there was nothing else you could ask for.
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酒店回复: Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
5.0分
其他
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Comfortable and convenient stay in. Montrose
The hotel is new, in excellent condition, with comfortable bedding, large screen TV, and nicely appointed bathroom. Plenty of parking, well lit parking lot, and friendly staff. Would definitely stay here again.
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酒店回复: It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.
4.0分
家庭亲子
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Very clean room and property. Knowledgeable staff. Downsides: room gets stuffy unless fan is running but save energy thermostats cuts off at night, hard to regulate room temperature. Breakfast on weekdays is late 6:30, should be 6am for guests that are not on vacation.
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酒店回复: We take pride in providing the best accommodations and service; we appreciate your feedback, which highlights success and areas for improvement. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the room temperature. Thank you for your time in reviewing our hotel.
酒店有点老旧了，早餐也很普通，暖气声音有点大。
First off the gentleman that checked us in was the nicest guy and needs a raise for great customer service. I wish I remembered his name! The newly remodeled rooms were spotless and comfortable! It was nice to see people enjoying the amenities and common areas just to hang out. I would stay there again without a doubt.
We were woken up at 5:45 am by the trash pick up. Very loud banging, talking, and it went on and on and on for like 15 minutes. It was awful!
The room was much cleaner than my own house. I would like the AC to go a little lower as I am more comfortable and sleep better in colder temperatures, but I understand why it can't go to 60. The staff was all very friendly and competent. Ann checked me in and she was great. Ryan H. checked me out and was also very competent. I was a little disappointed at there being no scrambled eggs or real sausage patties (turkey sausage isn't my jam) at the breakfast, but the gravy did the job. Overall, a lovely stay except that my cowboys suck and lost horribly.
All was very good; though Breakfast was sub-par. Nothing prepared fresh (eggs, sausage) had any flavor whatsoever. Staff was friendly.
This area and hotel location have a lot to offer. Staff, room, and facilities are some of the best I have encountered. Hotel location was quiet. There are a lot of dining options and there are several outdoor activities to enjoy....
The staff was excellent! I really took note of Jamie in the breakfast room. She seemed to really care about the guests and was quick to offer to help in any way possible. Our needs were treated as if they were personal to her.
The room was clean and well appointed. Appreciated the two sinks, one outside the bathroom itself. Between the microwave, refrigerator, coffee maker and inroom ironing board, not to mention the large tv., there was nothing else you could ask for.
Comfortable and convenient stay in. Montrose
The hotel is new, in excellent condition, with comfortable bedding, large screen TV, and nicely appointed bathroom. Plenty of parking, well lit parking lot, and friendly staff. Would definitely stay here again.
Very clean room and property. Knowledgeable staff. Downsides: room gets stuffy unless fan is running but save energy thermostats cuts off at night, hard to regulate room temperature. Breakfast on weekdays is late 6:30, should be 6am for guests that are not on vacation.
早餐不太丰富，设施还是比较干净的。我们团队活动，订了几间房。