The hotel was outdated and had thin walls, could hear other rooms TVs or conversations in the hallway.
3.0分
家庭亲子
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Wasnt given the room i reserved. There was none the size i wanted so we opted to stay where they put us. The person on shift was very calm and handled it to the best of his ability. There was a mix up between ******* and the hotel. Our room was clean but the carpet had"patches" in it wjere it had just been cut out and "repaired" instead of replaced. We usually have a great experience here so i was a little thrown off. We will be back though and hopefully with a better experience!
2.0分
其他
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Sink faucet needs to be fixed. Dirty and missing caulking.
Additional charge at checkout that wasn't disclosed. Desk person pointed at the end of the counter where a small placard with small print was setting and said, "there it is."
This location is defiantly off my list for my frequent trips to the Denver area.
5.0分
其他
Really clean facility and rooms cool little bar upstairs nice swimming pool downstairs overall great.
3.0分
其他
Ice machine out of order, elevator out of order. No breakfast options other than the restaurant next door which is too expensive
3.0分
其他
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Arrived, Pool was closed, 1st room didn't have working A/C, and found out that you needed to pay extra for Breakfast. That is just not clear when booking and should be included, even if continental. Lastly, this property was very clean. Cleaning staff did a great job. But, the property is several years behind needing updating. Carpet, furniture and fixtures are fairly worn and need replacing to maintain Holiday Inn standards.
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酒店回复: Thank you for your feedback. We’re sorry for the frustrations with the pool, A/C, and the clarity of breakfast options at check-in. As a full-service Holiday Inn, breakfast is available for purchase in our restaurant, and we’ll work to make this clearer. We’re glad you noticed our housekeeping team’s efforts, and we are planning updates to furnishings and fixtures to improve the overall guest experience.
1.0分
其他
Tried to get the date rescheduled and was denied this option. A waste of money.Will never book through ******* or in person.
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酒店回复: Thank you for your feedback. I’m very sorry to hear about the frustration with your reservation. The booking was made under a non-changeable, non-refundable policy, which is set with the reservation and not by the hotel, though we are required to follow it. I understand how disappointing this must have been, and I truly regret that we weren’t able to offer the flexibility you were hoping for.
4.0分
家庭亲子
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The pool was very nice. The temperature was just right. The spa tub was very relaxing.
It seems to be an older hotel in need of some renovations. The carpets smell musty and old. The beds were comfortable.
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酒店回复: Thank you for your review! We’re so glad to hear you enjoyed the pool and spa tub, and that you found the beds comfortable. We understand your concerns about the property’s age and the carpets, and we’re happy to share that renovations are in the planning stages to freshen up areas like this and enhance the overall guest experience. We truly appreciate your feedback and hope to welcome you back again soon!
1.0分
其他
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Elevators broken. The internet TVs Netflix YouTube are broken. The pool and jacuzzi out of service. No management available to help or make any decisions. No breakfast included. Cheap mattresses bouncy and noisy springy. Musky stinky rooms.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the frustrations you experienced with your stay, from the in-room amenities to the temporary closures. Although one elevator is currently awaiting parts for repair, we do have other elevators on property that remain in service. I also want to clarify that as a full-service Holiday Inn, breakfast is available for purchase in our restaurant, unlike Holiday Inn Express properties that include it complimentary. We understand how disappointing these issues must have been, and we are actively addressing maintenance items while also planning renovations to improve the overall guest experience. Your comments are appreciated and will help us as we continue making improvements.
3.0分
情侣出游
Its old and smells funny, outside is dirty. Room was clean but furniture was stain and old
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酒店回复: Thank you for sharing your feedback, Amanda. While we’re glad to hear your room was clean, we understand your concerns about the property’s age and appearance. We do have renovation plans in the works and hope you’ll consider giving us another try in the future.
The hotel was outdated and had thin walls, could hear other rooms TVs or conversations in the hallway.
Wasnt given the room i reserved. There was none the size i wanted so we opted to stay where they put us. The person on shift was very calm and handled it to the best of his ability. There was a mix up between ******* and the hotel. Our room was clean but the carpet had"patches" in it wjere it had just been cut out and "repaired" instead of replaced. We usually have a great experience here so i was a little thrown off. We will be back though and hopefully with a better experience!
Sink faucet needs to be fixed. Dirty and missing caulking.
Additional charge at checkout that wasn't disclosed. Desk person pointed at the end of the counter where a small placard with small print was setting and said, "there it is."
This location is defiantly off my list for my frequent trips to the Denver area.
Really clean facility and rooms cool little bar upstairs nice swimming pool downstairs overall great.
Ice machine out of order, elevator out of order. No breakfast options other than the restaurant next door which is too expensive
Arrived, Pool was closed, 1st room didn't have working A/C, and found out that you needed to pay extra for Breakfast. That is just not clear when booking and should be included, even if continental. Lastly, this property was very clean. Cleaning staff did a great job. But, the property is several years behind needing updating. Carpet, furniture and fixtures are fairly worn and need replacing to maintain Holiday Inn standards.
Tried to get the date rescheduled and was denied this option. A waste of money.Will never book through ******* or in person.
The pool was very nice. The temperature was just right. The spa tub was very relaxing.
It seems to be an older hotel in need of some renovations. The carpets smell musty and old. The beds were comfortable.
Elevators broken. The internet TVs Netflix YouTube are broken. The pool and jacuzzi out of service. No management available to help or make any decisions. No breakfast included. Cheap mattresses bouncy and noisy springy. Musky stinky rooms.
Its old and smells funny, outside is dirty. Room was clean but furniture was stain and old