酒店回复: Thank you for your feedback, we take this very seriously and will work with our shuttle company to ensure clear communications is in place. We hope to see you back in the future.
5.0分
家庭亲子
Great stay for me and my family, breakfast was decent with lots of choices, nice pool. Hot water could be a little hotter tho
3.0分
家庭亲子
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The staff is very friendly and the rooms are beautiful and clean but the plugs aren't working by the bed side plus the hot water is lukewarm, wanted a hot shower after a long trip but after 30 mins I had given up.
3.0分
其他
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The toilet kept running all day and night. When cleaning was requested, no refill with bar soap, kitchen towel. Phone did not work to answer any calls we received.
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酒店回复: We apologize for the issues you experienced during your stay and hope you’ll give us another chance the next time you’re in Denver.
4.0分
其他
Great hotel with beautiful room. My only complaint was very loud neighbors next door. Would definitely stay there again
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酒店回复: Thank you so much for taking the time to complete our survey and share your positive feedback! We’re thrilled to hear that you enjoyed your stay and truly appreciate your kind words. We look forward to welcoming you back to our hotel again soon!
3.0分
其他
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It would have been nice to know at some point beforehand that this building is under construction. There was open wallpaper, unfinished walls, the "store" area was completely unstocked, and parking was limited due to storage and construction equipment taking up spots.
It also would have been nice to know before hand that there was a parking fee.
As for the room, it was fine. The living area was a bit crowded with all the furniture they crammed in there. The outlets didn't work on my bedside table. The door wasn't hung right. Every time we left we had to turn the handle from the inside, then turn the handle from the outside to hold the latch inside the door, then lift the door. Otherwise it would just bang AND bounce back open. They did eventually fix it right before we left. There was random power tool noises outside our door on Saturday, but no evidence of what they were working on. For a full kitchen, it wasn't stocked very well as far as cooking; one pot, one pan, nothing to bake in/with. We've stayed other places with a full cook set and at least one baking pan and cooking sheet.
They did have a decent breakfast, and the front desk did their best to help when we asked.
Overall, it was not what I've come to expect from a Residence Inn, but I would be willing to give them another shot after the construction is done.
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酒店回复: Thank you for taking the time to share such detailed feedback about your recent stay. We truly appreciate your honesty and understanding as we work through our property improvements. We apologize for the inconvenience caused by the ongoing construction, parking limitations, and the issues you experienced with your room and kitchen supplies. Your comments help us identify areas where we can improve and ensure a better experience for future guests.We’re glad to hear that you enjoyed our breakfast and that our front desk team was helpful during your stay. We’re looking forward to welcoming you back once our renovations are complete so you can enjoy the full Residence Inn experience we take pride in providing.Warm regards,The Residence Inn Denver Gateway Park Team
5.0分
家庭亲子
Everything was great. Friendly staff, clean room, really nice layout of the suite.
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酒店回复: Thank you so much for leaving us a review! We are thrilled to hear that you enjoyed your stay with us. It was truly a pleasure hosting you, and we hope you choose us again the next time you visit Denver.
5.0分
其他
Airport shuttle runs every 30 minutes.
Room was clean and bed was comfy.
Breakfast was better than expected. Nice job.
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酒店回复: Thank you for the kind words! We’re so glad you enjoyed the shuttle, your room, and breakfast. We look forward to welcoming you back soon!
5.0分
情侣出游
Great customer service. Staff attended to a room change with great service. Will stay again
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酒店回复: Thank you for leaving a review. We hope to see you back at the Residence Inn. Have a wonderful day!
酒店正在进行装修，噪音较大，实用区域的清洁度也不够，但房间无可挑剔。
・押金退款处理速度较慢。距离我退房已经十多天了，我仍然没有收到退款。
・接驳车难读：接驳车上的酒店名称很难读，开门根本看不出来。
Great stay for me and my family, breakfast was decent with lots of choices, nice pool. Hot water could be a little hotter tho
The staff is very friendly and the rooms are beautiful and clean but the plugs aren't working by the bed side plus the hot water is lukewarm, wanted a hot shower after a long trip but after 30 mins I had given up.
The toilet kept running all day and night. When cleaning was requested, no refill with bar soap, kitchen towel. Phone did not work to answer any calls we received.
Great hotel with beautiful room. My only complaint was very loud neighbors next door. Would definitely stay there again
It would have been nice to know at some point beforehand that this building is under construction. There was open wallpaper, unfinished walls, the "store" area was completely unstocked, and parking was limited due to storage and construction equipment taking up spots.
It also would have been nice to know before hand that there was a parking fee.
As for the room, it was fine. The living area was a bit crowded with all the furniture they crammed in there. The outlets didn't work on my bedside table. The door wasn't hung right. Every time we left we had to turn the handle from the inside, then turn the handle from the outside to hold the latch inside the door, then lift the door. Otherwise it would just bang AND bounce back open. They did eventually fix it right before we left. There was random power tool noises outside our door on Saturday, but no evidence of what they were working on. For a full kitchen, it wasn't stocked very well as far as cooking; one pot, one pan, nothing to bake in/with. We've stayed other places with a full cook set and at least one baking pan and cooking sheet.
They did have a decent breakfast, and the front desk did their best to help when we asked.
Overall, it was not what I've come to expect from a Residence Inn, but I would be willing to give them another shot after the construction is done.
Everything was great. Friendly staff, clean room, really nice layout of the suite.
Airport shuttle runs every 30 minutes.
Room was clean and bed was comfy.
Breakfast was better than expected. Nice job.
Great customer service. Staff attended to a room change with great service. Will stay again