酒店回复: Thank you for sharing your experience with us. It is disappointing to learn that the expectations set at check-in did not match what you encountered later in the evening. These concerns do not reflect the standard we aim to uphold, and your feedback will help us better address communication and maintenance follow-through moving forward. We truly hope you might consider returning so we can offer you the level of service and experience that should always be expected from our hotel.
酒店回复: Thank you for taking the time to share your experience. It is clear from your words that the visit fell far short of delivering the ease and value you anticiapted, particularly when planning around an event. Your feedback is genuinely important to us, serving as a direct call to make meaningful improvements. We regret that your visit left you questioning your confidence in us, and we hope there might be an opportunity in the future to earn back your trust with a more attentive, seamless, and genuinely welcoming experience.
酒店回复: We are truly sorry your experience fell so far from the level of comfort and care we strive to provide. What you described is not reflective of the standards we hold for cleanliness, privacy, or rest, and we understand how upsetting it must have been to encounter those conditions. Your concerns have been shared directly with our housekeeping and operations teams for immediate review and correction. While we cannot undo your experience, we would welcome the chance to regain your trust and offer the peaceful, well-cared-for stay every guest deserves.
酒店回复: We sincerely apologize for the inconvenience during your stay. We strive to improve in all facets based on feedback. Thank you for bringing this to our attention.
5.0分
家庭亲子
原文
翻译提供方：Google
非常安静的地方
展开
酒店回复: Thank you for your feedback! We look forward to your next stay with us!
5.0分
家庭亲子
展开
This location felt very clean and quiet. My family did a last minute trip to the Springs to go to the Cheyenne Mountain Zoo. The beds were very comfortable and soft. We loved the stay we had. The pool was clean and a nice little get away from home.
展开
酒店回复: It’s so nice to hear your spontaneous getaway to Colorado Springs turned out so well! We’re delighted your family felt comfortable and at ease, from the cozy beds to the peaceful atmosphere and sparkling pool. Many of our guests love visiting the Cheyenne Mountain Zoo too, and it’s great that our location made it an easy part of your trip. We hope the next time you’re looking for a quick escape or mountain retreat, you’ll join us again at Colorado Springs Marriott.
5.0分
家庭亲子
Hotel was in a nice location, my bed was extremely comfortable, customer service was excellent! No complaints. Will definitely be back again. Nice job Marriot.
房间很干净，周围环境也很漂亮，服务态度也好。
可饭菜实在不好吃啊，还有房间没有拖鞋，也没有矿泉水。这个价钱，老板有点扣啊
嗯
我入住时被告知室外泳池和热水浴缸开放到晚上10点，没有提到任何维修。我下班后到酒店想用热水浴缸，我丈夫打电话确认是否开放，他们说晚上关闭，我们说才晚上9点——然后她说“关闭进行维护和清洁”。根本没有人在维修，我们预订这家酒店主要是因为有这项设施，而且它是一家万豪酒店。我们房间的空调在我们入住后不久就坏了，虽然温度设定在62度，但几个小时都没有降到75度以下。房间里非常闷热，幸好我们早上要早点离开。我对万豪酒店期望更高。
如果您正在寻找优越的地理位置，这里绝对是您的理想之选。酒吧/餐厅的服务也很棒。然而，我们住宿的其他方面都很糟糕。抵达后，我们发现门上的安全锁坏了，而且挂了。我们要求前台维修，但前台一直说他们正忙着接待其他客人。“工程师”最终还是带错了工具。洗漱用品也完全没有备齐。上一位客人留下的剩菜被留在了电视机后面。灯也坏了。在旅行初期，我们拒绝了清洁服务，最终提出要求时，他们却说他们真的忙不过来了，所以我们整个住宿期间都没有客房服务。我把所有反馈都告诉了前台，但他们只回复了一句“抱歉”。真是太令人失望了。
等待是值得的
为了参加活动，我付了比周边酒店更高的价钱，结果很晚才入住。客房服务人员早上7:40就来敲门了。房间、泳池和服务的质量都这么好，价格实在太高了。
我们房间的床单上有血迹，沙发上也有污渍。冰箱里有棕色的积水。走廊里整晚和早上都传来巨大的噪音。根本睡不着。感觉没有隐私。我们搬到了新房间，沙发上也到处都是污渍。通往新房间的走廊闻起来很难闻。
墙薄得像纸一样！！保洁人员早上7:30就开始敲我的门，要我打扫。然后8:45又回来敲门了。再也不住这里了
我的房卡三次都不能用。忙碌了一天，我只想回房间放松一下。我花了一个小时才弄明白，还跑了好几次前台。真是让人沮丧。
非常安静的地方
This location felt very clean and quiet. My family did a last minute trip to the Springs to go to the Cheyenne Mountain Zoo. The beds were very comfortable and soft. We loved the stay we had. The pool was clean and a nice little get away from home.
Hotel was in a nice location, my bed was extremely comfortable, customer service was excellent! No complaints. Will definitely be back again. Nice job Marriot.