酒店回复: Hi Nicholas, Thank you for telling us about your experience staying with us over the weekend. We apologize for the inconvenience of the smell, as we are doing our best to minimize the impact for guests, while we improve our property with new paint. We understand that this property upgrade may have affected this past visit, but we hope to welcome you back again in the future after the improvements have been implemented.
1.0分
其他
原文
翻译提供方：Google
老旧
味道难闻。又旧又霉。不值得我在这里花那么多钱。我的卡还被重复扣款了，而且被扣了将近一周。
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酒店回复: Hello, Thank you for taking the time to rate and review our property. We appreciate you choosing to stay with us. We apologize for any inconvenience you experienced during your stay. We hope you give us another chance in the future next time you are in the area to change that last impression. Happy holidays to you and your family.
5.0分
商务出差
原文
翻译提供方：Google
好床
一张可爱的床
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酒店回复: Dear ECJ,Thank you for your wonderful 10-star review and for highlighting our comfortable beds at Candlewood Suites Turlock, an IHG Hotel. We're delighted to hear that you enjoyed a restful sleep during your stay with us. Your feedback is greatly appreciated and we look forward to welcoming you back for another fantastic experience.Warm Regards,Guest Relations Manager,Candlewood Suites Turlock, an IHG Hotel.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to share your thoughts with us. We appreciate your feedback, even if it was brief. Your experience is important to us, and we strive to provide a welcoming environment for all our guests.If there’s anything specific you’d like to share about your stay or any suggestions you might have, please feel free to reach out during your next visit. We hope to have the opportunity to provide you with an even more memorable experience in the future.
5.0分
其他
Very Pleased
The gentleman at the front was very friendly and informative. Room was clean and actually decent sized! We were very pleased with this hotel.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you had such a positive experience at Candlewood Suites Turlock. It's fantastic to know that our front desk team made a great impression with their friendliness and helpfulness; we strive to provide a welcoming atmosphere for all our guests.We’re also delighted that you found your room to be clean and spacious. Your comfort and satisfaction are our top priorities, and it’s rewarding to see that reflected in your stay.We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future.
4.0分
情侣出游
Very comfortable beds, clean, fairly safe, no breakfast but great kitchenette, not great sign so hard to find entrance
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酒店回复: Thank you for taking the time to share your experience with us. We are pleased to hear that you found our beds comfortable and appreciated the cleanliness of your accommodations. Your feedback regarding the kitchenette is also valued, as we strive to provide our guests with essential amenities for a convenient stay.We apologize for any difficulty you encountered in locating our entrance. We understand how important clear signage is, and your comments will be considered as we look for ways to improve our guest experience. While we do not offer breakfast, we are glad that the kitchenette met your needs. Thank you again for your feedback, and we hope to welcome you back for an even better experience in the future.
3.0分
商务出差
Maid service is charged they don't clean or change towels ridiculous for $150 per night in the middle of nowhere
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酒店回复: Thank you for sharing your thoughts regarding your recent stay with us at Candlewood Suites Turlock. We genuinely value your feedback as it helps us improve our services.We understand your concerns about the maid service and the associated charges. Our hotel's extended stay model is designed to provide guests with the flexibility to manage their own housekeeping according to their preferences. However, we acknowledge that this may not align with everyone's expectations, and your feedback is essential for us to assess our offerings.We appreciate your candidness and hope to have the opportunity to better meet your expectations in the future. Thank you for choosing us during your travels.
5.0分
商务出差
You cannot go wrong staying at Candlewood, Turlock-Great place-staff were understanding-accommodating, great staff!!
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that you had a great experience during your stay at Candlewood Suites Turlock. It’s heartening to know that our staff made a positive impression on you with their understanding and accommodating nature. We strive to create a welcoming environment for all our guests, and it’s rewarding to see that reflected in your feedback. Your kind words motivate our team to continue providing exceptional service and hospitality. We look forward to welcoming you back on your next visit!
4.0分
情侣出游
The property itself was suitable. The only complain is we had a first floor room next to the exit and stair well
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Candlewood Suites Turlock. We appreciate your comments about the property being suitable for your needs. We understand that having a room next to the exit and stairwell may have impacted your experience, and we sincerely apologize for any inconvenience this may have caused. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future, and we will certainly take your feedback into consideration as we strive to enhance our guests' experiences.
房间很漂亮。物超所值。
房间非常漂亮，设施齐全。厨房设备齐全，非常安静，床很舒服，工作人员非常友好。
您给我们提供的前两个房间有油漆味，前门外有尿味，当我们要求退款时，他们告诉我们不行，我们永远不会再住在这里。我建议那些想住在特洛克的人住在其他地方。
老旧
味道难闻。又旧又霉。不值得我在这里花那么多钱。我的卡还被重复扣款了，而且被扣了将近一周。
好床
一张可爱的床
好的
Very Pleased
The gentleman at the front was very friendly and informative. Room was clean and actually decent sized! We were very pleased with this hotel.
Very comfortable beds, clean, fairly safe, no breakfast but great kitchenette, not great sign so hard to find entrance
Maid service is charged they don't clean or change towels ridiculous for $150 per night in the middle of nowhere
You cannot go wrong staying at Candlewood, Turlock-Great place-staff were understanding-accommodating, great staff!!
The property itself was suitable. The only complain is we had a first floor room next to the exit and stair well