Under construction paint and flooring glue fumes was horrible. Would not recommend until the reno is finished
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酒店回复: Thank you for your feedback and the 2/10 rating. We sincerely apologize that your stay was severely impacted by the horrible fumes from the paint and flooring glue while we were under renovation. We understand this was disruptive and highly uncomfortable.You are absolutely right that guests should not have to endure such conditions.We are happy to confirm that the full hotel renovation is now completely finished. All work has been completed, and the air quality issues you experienced are no longer a concern.We regret that we could not provide you with a clean and fume-free environment during your visit. We hope you will consider staying with us again now that the renovation is complete.Sincerely,Candlewood Suites Conway
3.0分
其他
Paint sell everywhere, loud noise from working being done. Paint on door walls dirty.
2.0分
其他
Lumpy bed, wall fire alarm continuously blinking, TV not working properly.
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酒店回复: Thank you for sharing your feedback and the 4/10 rating.We sincerely apologize for the issues that significantly impacted your comfort and rest: the lumpy bed, the continuously blinking wall fire alarm, and the TV not working properly. These failures are unacceptable, and we regret that we did not ensure a fully functional and restful room for your stay.We have addressed the bed comfort, the fire alarm system, and the TV functionality immediately.We are happy to confirm that the hotel has undergone a full renovation, and all rooms now feature brand-new mattresses and modern amenities designed for comfort and quality. We hope you will consider staying with us again to experience the improvements.Sincerely,Candlewood Suites Conway
1.0分
其他
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NEVER AGAIN!
This has to be one of the dirtiest rundown hotels that we have ever been to. From the odor of animal urin throughout the rooms to stains all over the carpet, the loveseat was tore up. No blackout drapes also the bracket of the AC was broken exposing electrical wires.. VERY UNSAFE! the telephone in the room did not work and half of the lights did not work. The lady at the front wasnt really a help and simply said they didnt have another room to move us to without even looking on her computer. I wouldnt recommend anyone to stay here
4.0分
情侣出游
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The property needs serious updating. The bathroom was decent, with better water pressure than other places we have stayed, but could have used a handheld shower. The carpet needs replacing. The mattress was way to soft. Otherwise I enjoyed my brief stay.
2.0分
其他
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The room was not super clean and up to date. The chair in the room had leather peeling off of both arms and the arms were loose like they were going to fall off. The comforters had stains on them.
1.0分
其他
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Don't stay here!
Old outdated facility. Not cleaned well & ZERO USB ports in room. No breakfast for guests. Entire experience had a "hurry up & get outta here" air about it. I couldn't believe this is an IHG property.
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酒店回复: Dear Renae,Thank you for sharing your honest feedback. We sincerely apologize that you found our facility old and outdated, not cleaned well, and that you were disappointed by the lack of USB ports and breakfast. We also regret if you felt a "hurry up & get outta here" atmosphere during your stay.Please know that we are currently undergoing renovations to address the outdated facility, including updates to improve cleanliness and the overall condition of our rooms. While complimentary breakfast is not a standard amenity for the Candlewood Suites brand, we understand the desire for USB ports and will take this into consideration for our room upgrades.We are concerned to hear about the atmosphere you perceived and will be addressing this with our team to ensure all guests feel welcome and valued.We appreciate you bringing these issues to our attention as it helps us identify areas where we need to improve. We hope that once our renovations are complete, you might consider giving us another chance to provide you with a much more positive experience that aligns with IHG expectations.
2.0分
其他
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Choose somewhere else.
Not as bad as it could have been. Bed was comfortable, shower was fine. Overall raggedy. Condom box and condom in nightstand drawer. Furniture very tattered. Hallways felt damp and smelled. No breakfast. No diet drinks. A lot of competition for same price. Will not make this choice again. Should have been $25 cheaper.
1.0分
其他
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Smelled TERRIBLE from carpet cleaners, noisy rooms with interstate close by...toothpaste on the faucet in bathroom, ripped chair, cracked lamp shades. I left -- too smelly and noisy. I'd rather sleep in my car.
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酒店回复: Dear Katherine,Thank you for sharing your experience. We are very sorry to hear that you found the smell from carpet cleaners overwhelming, that the noise from the interstate was disruptive, and that you encountered cleanliness issues like toothpaste on the faucet, a ripped chair, and cracked lampshades in your room. We sincerely apologize that these issues made your stay so unpleasant that you chose to leave.We understand your frustration with the smells and noise. Regarding the carpet cleaning, we will review our cleaning procedures and products to prevent such strong odors in the future. While we work on overall property improvements, noise from the nearby interstate is a known challenge for some rooms, and we are looking into potential solutions as part of our ongoing renovations.Please know that we are currently undergoing renovations, which include replacing all furniture, flooring, and lighting, as well as a complete bathroom overhaul. The condition of the chair and lampshades you described will be addressed through this process. We are also reinforcing our cleaning protocols to ensure rooms are spotless for our guests.We truly regret that your experience was so negative. We hope that once our renovations are complete, you might consider giving us another chance to provide you with a much more comfortable and enjoyable stay.
3.0分
其他
The room I was given smelled awful. They were able to find me another but not a great experience.
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酒店回复: Dear Ray,Thank you for sharing your feedback. We sincerely apologize that the first room you were given smelled awful, and while we're glad we could find you another room, we understand that this made for a less than great experience.Please know that we are currently undergoing renovations, which include updates to our rooms to address issues like this. We are working to ensure all our rooms are fresh and comfortable for our guests.We hope that your second room was more satisfactory and that you might consider staying with us again after our renovations are complete, for a much-improved experience.
Under construction paint and flooring glue fumes was horrible. Would not recommend until the reno is finished
Paint sell everywhere, loud noise from working being done. Paint on door walls dirty.
Lumpy bed, wall fire alarm continuously blinking, TV not working properly.
NEVER AGAIN!
This has to be one of the dirtiest rundown hotels that we have ever been to. From the odor of animal urin throughout the rooms to stains all over the carpet, the loveseat was tore up. No blackout drapes also the bracket of the AC was broken exposing electrical wires.. VERY UNSAFE! the telephone in the room did not work and half of the lights did not work. The lady at the front wasnt really a help and simply said they didnt have another room to move us to without even looking on her computer. I wouldnt recommend anyone to stay here
The property needs serious updating. The bathroom was decent, with better water pressure than other places we have stayed, but could have used a handheld shower. The carpet needs replacing. The mattress was way to soft. Otherwise I enjoyed my brief stay.
The room was not super clean and up to date. The chair in the room had leather peeling off of both arms and the arms were loose like they were going to fall off. The comforters had stains on them.
Don't stay here!
Old outdated facility. Not cleaned well & ZERO USB ports in room. No breakfast for guests. Entire experience had a "hurry up & get outta here" air about it. I couldn't believe this is an IHG property.
Choose somewhere else.
Not as bad as it could have been. Bed was comfortable, shower was fine. Overall raggedy. Condom box and condom in nightstand drawer. Furniture very tattered. Hallways felt damp and smelled. No breakfast. No diet drinks. A lot of competition for same price. Will not make this choice again. Should have been $25 cheaper.
Smelled TERRIBLE from carpet cleaners, noisy rooms with interstate close by...toothpaste on the faucet in bathroom, ripped chair, cracked lamp shades. I left -- too smelly and noisy. I'd rather sleep in my car.
The room I was given smelled awful. They were able to find me another but not a great experience.