酒店回复: Thank you for sharing your feedback and the 4/10 rating.We apologize that your stay was less than satisfactory due to the noise and your dissatisfaction with the room cleaning service.As an extended-stay property, our policy for guests staying almost two weeks is to provide weekly housekeeping service. Guests are responsible for taking out minor trash, though we should have offered you a trash pick-up during that period. We sincerely apologize if you were not informed that you could request service in between your scheduled weekly cleaning, or if the service was missed entirely.We are happy to confirm that the full hotel renovation is now completely finished, which has significantly reduced internal noise and updated all our guest rooms. We are also reinforcing our check-in procedures to ensure all guests are clearly informed about our weekly housekeeping policy and the option to request additional service.We regret that we failed to meet your service expectations and hope you will consider giving the fully updated Candlewood Suites Conway another opportunity.Sincerely,Candlewood Suites Conway

酒店回复: Thank you for your feedback and the 8/10 rating. We are thrilled that your room was clean and had everything you needed and that our staff were very nice!However, we sincerely apologize for the issues that affected your comfort:The hot water not being hot enough.The blinking fire alarm keeping you awake at night.The traffic noise from the interstate being noticeable in your room.We have addressed the hot water temperature and fire alarm immediately. While we cannot relocate the hotel, we do have newly renovated rooms available on the side away from the interstate.We appreciate you bringing these issues to our attention and hope to provide you with a perfect, restful stay in one of our quiet, fully renovated rooms next time you visit.Sincerely,Candlewood Suites Conway

酒店回复: Thank you for your feedback and the 2/10 rating. We sincerely apologize that your stay was severely impacted by the horrible fumes from the paint and flooring glue while we were under renovation. We understand this was disruptive and highly uncomfortable.You are absolutely right that guests should not have to endure such conditions.We are happy to confirm that the full hotel renovation is now completely finished. All work has been completed, and the air quality issues you experienced are no longer a concern.We regret that we could not provide you with a clean and fume-free environment during your visit. We hope you will consider staying with us again now that the renovation is complete.Sincerely,Candlewood Suites Conway

酒店回复: We are deeply sorry to hear about your extremely negative experience, reflected in your 2/10 rating. We understand you felt the hotel needs cleaned, needs improvements, needs quietness, and needs help all the way around.We sincerely apologize that the conditions you encountered did not meet our basic standards for cleanliness and comfort, and we regret that your experience was so poor that you wished for a refund.We are happy to confirm that the full hotel renovation is now completely finished. This renovation has addressed the major issues you likely faced—improving cleanliness, updating all facilities, and ensuring a quieter environment.We regret that we failed to provide you with a satisfactory stay. We value your feedback and hope that if your travels bring you back to Conway, you will give our fully modernized property a chance to earn your trust.Sincerely,Candlewood Suites Conway

酒店回复: Thank you for your feedback and the 8/10 rating. We are glad to hear your stay was "fine."We sincerely apologize that the remodeling activities during your visit affected the cleanliness of the hotel. We understand that construction debris and dust can make maintaining spotless public areas challenging, but we regret that this impacted your overall experience.We are happy to confirm that the full hotel renovation is now completely finished! Our rooms and public areas are now fully updated, clean, and modern.We appreciate your patience and hope to welcome you back to the fully renovated Candlewood Suites Conway soon!Sincerely,Candlewood Suites Conway

酒店回复: Thank you for sharing your feedback and the 4/10 rating.We sincerely apologize for the issues that significantly impacted your comfort and rest: the lumpy bed, the continuously blinking wall fire alarm, and the TV not working properly. These failures are unacceptable, and we regret that we did not ensure a fully functional and restful room for your stay.We have addressed the bed comfort, the fire alarm system, and the TV functionality immediately.We are happy to confirm that the hotel has undergone a full renovation, and all rooms now feature brand-new mattresses and modern amenities designed for comfort and quality. We hope you will consider staying with us again to experience the improvements.Sincerely,Candlewood Suites Conway

酒店回复: Thank you for the perfect 10/10 rating!We are thrilled to hear that your stay during your cross-country road trip was excellent. We're especially glad that you found the area a great space for letting your two dogs get some activity in and appreciated the good options for a quick dinner nearby.We love welcoming our guests and their pets to the newly renovated Candlewood Suites Conway! We hope to see you all again on your next trip.Sincerely,Candlewood Suites Conway