酒店回复: Hi Kent,It is wonderful to hear that you enjoyed your stay with us. We appreciate your positive comments about the cleanliness and comfort of our accommodations, as well as our helpful staff. Your feedback is greatly valued, and we're thrilled that you found everything to be completely satisfactory.Sincerely,Sonesta Management Team
We arrived after dark and could not find the main office, there are a couple buildings and the sign for the office is not illuminated. Our room was a queen bedroom with a full size sofa bed. The shower curtain rod was curved but instead of curving out, the wall mounts were loose and it curved down. The mattress for the sofa bed was well worn and felt like sleeping on a bag of sticks, lots of things poking at your back. Also, you need to go to the front desk and ask for bedding because they don't have any in the room for the sofa bed. My traveling companion said the queen bed was comfortable. The door from the hallway leading outside did not have a latch, so anyone could walk inside. The room was clean enough but the sofa had cigarette burns on the cushions and the room still has a faint, stale smoke odor. I suppose if you only used the bed in the bedroom, this room would be fine but if you're planning on using the sofa bed, I can't recommend this place. We also had a group of construction workers staying there who sat in the parking lot drinking beer and listening to music most nights.
展开
酒店回复: Thank you for sharing your experience. It is concerning to hear about the difficulty finding our main office, and we will review the signage and lighting to improve visibility. Additionally, your feedback on the shower rod and sofa bed is valuable, and we will address these issues with our maintenance team promptly. Security is important, so we'll also look into the door latch mentioned. While we're pleased your companion found the queen bed comfortable, we understand your concerns over the sofa and room odor. We will work to enhance these aspects. Your observations about the activity in the parking lot are noted as well.Sincerely,Sonesta Management Team
1.0分
其他
展开
Filthy
I arrived after a long flight and delayed flights to find our door propped open. It was the last available room and had prebooked. The beds looked clean, but the floor was flithy. I had to waer shoes the whole time. The couches look like they were from 1950's and just as dirty. It was a waste of money. So, glad we only had it booked one night.
展开
酒店回复: Hi Natalie,We are genuinely sorry to hear about your experience during your recent stay. This is not the level of service we strive to provide our guests. It is concerning to learn about the state of your room and the disappointment you felt. We value your feedback and will address these issues with our team to prevent similar occurrences in the future. Thank you for sharing your experience with us.Sincerely,Sonesta Management Team
4.0分
其他
展开
The room was cleanish...in the cabinet where the dishes were, had salt or something spilled inside. The floor in the bathroom looked clean...however my socks were black on the bottom. A little water spilled on the floor, and when I wiped it up, it was black on the paper towel. The carpets had a musty pet smell at times and there was a strong "cleaner" smell in the bathroom that lingered, so I know they cleaned. It wasn't terrible, seemed safe, especially since I forgot to lock my vehicles doors once. The front desk staff seemed pleasant and helpful. I stayed 3 nights and no came to clean, which they said they wouldn't. I image since its across the street from a hospital, they have families staying in the hotel for that reason. All in all, it wasnt too bad, especially for the price.
展开
酒店回复: Thank you for taking the time to share your experience. It's great to hear that you found your stay mostly satisfactory and appreciated the efforts of our front desk staff. We apologize for the cleanliness issues you encountered, and we'll address these with our team to improve our services. It's reassuring that you felt safe during your visit and acknowledge our proximity to the hospital, which is convenient for many guests. We aim to make each stay comfortable, and your insights help us do that. Sincerely, Sonesta Management Team
5.0分
商务出差
Great staff very helpful especially the reception personnel. The room was comfortable and clean. We would definitely stay here again.
展开
酒店回复: Hi Maria,Thank you for your wonderful review! We're thrilled to hear that our staff, especially our reception personnel, were very helpful during your stay. It's fantastic to know that you found the room comfortable and clean. We can't wait to welcome you back on your next visit!Sincerely,Sonesta Management Team
5.0分
其他
展开
Excellent choice
A very nice stay. Although we didnt use the pool, it appeared to be clean and well maintained. Our only complaint was that we had to ask twice for regulsr (not decaf) coffee for our room.
展开
酒店回复: Hi Elizabeth,We are thrilled to hear you had a very nice stay and appreciated the well-maintained pool area. We apologize for the inconvenience regarding the coffee selection in your room and appreciate your patience. Your feedback helps us improve our guest experience.Sincerely,Sonesta Management Team
5.0分
其他
展开
Staff were very friendly, air conditioning was perfect as we
adjusted as needed. Pool nice, quiet stay. Lots of good shopping and eating locations. Close to freeway, sites to visit.
展开
酒店回复: Hello Teofilo,We're delighted to hear that you enjoyed your stay and found our staff friendly and accommodating. The flexibility of our air conditioning, along with the inviting pool, seems to have made for a comfortable experience. It's great to know you appreciated the convenient shopping and dining options as well. We are pleased that our location provided easy access to the freeway and nearby attractions.Sincerely,Sonesta Management Team
3.0分
其他
You get what you pay for.
The area is nice, the rooms are dated, but you get what your pay for.
展开
酒店回复: We appreciate you taking the time to share your thoughts. It's great to hear you liked the area. We are aware that some of our rooms reflect an older style and are in the process of planning renovations to enhance our guests' experience. Your feedback is invaluable to us as we work on these improvements.Sincerely,Sonesta Management Team
5.0分
其他
Everything was wonderful here. The rooms are a but outdated but the beds are very comfortable. Easy parking, kind staff. Great Value
展开
酒店回复: Thank you for sharing your delightful experience with us. We're pleased to hear that you enjoyed the comfort of our beds and the convenience of our parking facilities. It’s wonderful to know that our staff made a kind impression on you. We also appreciate your feedback about the room decor and will keep it in mind for future improvements. Your recognition of our great value is truly gratifying.Sincerely,Sonesta Management Team
外面非常干净,周围非常漂亮。从里面我们可以看出这个地方已经有几年历史了,但是很干净,床也很好。每周洗一次。对我来说,这完全没问题。如果您想要更频繁地使用,您只需询问即可。工作人员非常好
这是汽车旅馆+公寓的风格,房间很宽敞,我可以自己做饭。我的Uber不太好用,所以我在前台叫了一辆出租车,但他们拍了我的名片号码的照片并让我自己打电话,不友好。
We arrived after dark and could not find the main office, there are a couple buildings and the sign for the office is not illuminated. Our room was a queen bedroom with a full size sofa bed. The shower curtain rod was curved but instead of curving out, the wall mounts were loose and it curved down. The mattress for the sofa bed was well worn and felt like sleeping on a bag of sticks, lots of things poking at your back. Also, you need to go to the front desk and ask for bedding because they don't have any in the room for the sofa bed. My traveling companion said the queen bed was comfortable. The door from the hallway leading outside did not have a latch, so anyone could walk inside. The room was clean enough but the sofa had cigarette burns on the cushions and the room still has a faint, stale smoke odor. I suppose if you only used the bed in the bedroom, this room would be fine but if you're planning on using the sofa bed, I can't recommend this place. We also had a group of construction workers staying there who sat in the parking lot drinking beer and listening to music most nights.
Filthy
I arrived after a long flight and delayed flights to find our door propped open. It was the last available room and had prebooked. The beds looked clean, but the floor was flithy. I had to waer shoes the whole time. The couches look like they were from 1950's and just as dirty. It was a waste of money. So, glad we only had it booked one night.
The room was cleanish...in the cabinet where the dishes were, had salt or something spilled inside. The floor in the bathroom looked clean...however my socks were black on the bottom. A little water spilled on the floor, and when I wiped it up, it was black on the paper towel. The carpets had a musty pet smell at times and there was a strong "cleaner" smell in the bathroom that lingered, so I know they cleaned. It wasn't terrible, seemed safe, especially since I forgot to lock my vehicles doors once. The front desk staff seemed pleasant and helpful. I stayed 3 nights and no came to clean, which they said they wouldn't. I image since its across the street from a hospital, they have families staying in the hotel for that reason. All in all, it wasnt too bad, especially for the price.
Great staff very helpful especially the reception personnel. The room was comfortable and clean. We would definitely stay here again.
Excellent choice
A very nice stay. Although we didnt use the pool, it appeared to be clean and well maintained. Our only complaint was that we had to ask twice for regulsr (not decaf) coffee for our room.
Staff were very friendly, air conditioning was perfect as we
adjusted as needed. Pool nice, quiet stay. Lots of good shopping and eating locations. Close to freeway, sites to visit.
You get what you pay for.
The area is nice, the rooms are dated, but you get what your pay for.
Everything was wonderful here. The rooms are a but outdated but the beds are very comfortable. Easy parking, kind staff. Great Value