酒店回复: Thank you for your feedback. I apologize for the confusion with your Orbitz reservation and the inconsistent information you received from our team. This is not the experience we want for our guests, and I will be reviewing this with our staff to ensure better communication moving forward.
酒店回复: I’m very sorry for the issues you experienced during your stay, from the maintenance concern in your first room to the cleanliness and condition of the second. This is not the standard we strive to provide, and I regret the discomfort it caused. Your feedback has been shared with our housekeeping and maintenance teams so we can address these concerns promptly.
4.0分
其他
原文
翻译提供方：Google
它很旧了
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酒店回复: Thank you for your review. The build is quite old but will soon be receiving a renovation coming this winter! We hope that if ever you visit our town again, you will choose to stay at this location to tell us what you think of the improvements!
4.0分
其他
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We enjoyed our stay. Room was spacious - a little old feeling but it was clean and comfy so we were happy and you can’t beat the price. We loved the location and kids enjoyed breakfast!
1.0分
其他
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3 adults & 2 children stayed here since we always love Embassy Suites in CA. The bathroom was old with dirty door frames, missing dirty grout. The floors were filthy: socks turned black. "reception" had only of pepper jack cheese, broccoli, & carrots; Ruffles, Goldfish, & Chex Mix. Problems: my glass had a chip that scraped my lip. In the AM, breakfast (supposed to be until 930) at 830 "we ran out of plates". Only had paper dishes. Ripped seats. Huge crowded mess of people with only paper bowls to put the sausage, hard pancake non-edible discs, scrambled runny eggs, oatmeal, 3 dry cereals. only garbage old apples, or bananas. 1 person making omelets. The whole kitchen area was WAY TOO SMALL! no glass dishes--only paper everything. BUT then at 840-"NO PLATES"!!!! try putting your whole breakfast in tiny paper bowls! The waffle in a paper bowl?! No muffins, donuts despite sign "bakery". NO SODAS--"ran out of diet coke & Sprite"! Only a pitcher of milk that you put in 6 oz plastic cups. The desk clerk was busy eating her big bowl of cereal during this whole fiasco--"go tell the chef"--really? “Chef” was trying to build & cook all the omelets for everyone! No syrup for waffles until 900 when a person came out of the back room with little packs. In summary: the breakfast fiasco worse than a Motel 8, dirty walls & door frames, and grout, and a reception not like any other E.S--all a sign of cost cutting and poor management, but the price was the same as all others!
3.0分
家庭亲子
The room was extremely warm despite the thermostat being set low. Breakfast was ok. Much smaller and outdated than pictures appear
3.0分
其他
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The room was not good quality and the restroom the water for the slanted shower leaked all over the bathroom floor and we almost slipped. The breakfast was the only thing that was redeemable. We stayed at the Best Western the next night and it was $75.00 less a night and a far supr3ior room and bathroom
4.0分
其他
Really appreciated the happy hour bar service. Bartender was attentive and provided great customer service.
离北亚利桑那大学很近，房间很大，工作区也很实用。
酒店位置优越，前台服务周到。
入住时，他们说Orbitz平台因未知原因被拒。工作人员说会联系Orbitz处理付款。与此同时，他们冻结了我的卡。退房时，一位新来的工作人员说他们从不这样做，所有费用都由我们承担，而且他们还从我提供的卡上扣款。他们拒绝提供任何交易收据，处理方式也非常粗鲁。
我再也不会去这家酒店了，就因为他们服务态度不稳定。
我们入住时，房间里的马桶水一直往下流，水流到房间和地毯上。我们不得不要求换房间。新房间非常脏，沙发破了，地毯区域感觉就像下面的地板起了大气泡，我们踩到某些地方时，地毯会陷进去。总而言之，房间很脏，而且维护得当，因此造成了非常不舒服和糟糕的体验。我们完全不推荐这家酒店。
它很旧了
We enjoyed our stay. Room was spacious - a little old feeling but it was clean and comfy so we were happy and you can’t beat the price. We loved the location and kids enjoyed breakfast!
3 adults & 2 children stayed here since we always love Embassy Suites in CA. The bathroom was old with dirty door frames, missing dirty grout. The floors were filthy: socks turned black. "reception" had only of pepper jack cheese, broccoli, & carrots; Ruffles, Goldfish, & Chex Mix. Problems: my glass had a chip that scraped my lip. In the AM, breakfast (supposed to be until 930) at 830 "we ran out of plates". Only had paper dishes. Ripped seats. Huge crowded mess of people with only paper bowls to put the sausage, hard pancake non-edible discs, scrambled runny eggs, oatmeal, 3 dry cereals. only garbage old apples, or bananas. 1 person making omelets. The whole kitchen area was WAY TOO SMALL! no glass dishes--only paper everything. BUT then at 840-"NO PLATES"!!!! try putting your whole breakfast in tiny paper bowls! The waffle in a paper bowl?! No muffins, donuts despite sign "bakery". NO SODAS--"ran out of diet coke & Sprite"! Only a pitcher of milk that you put in 6 oz plastic cups. The desk clerk was busy eating her big bowl of cereal during this whole fiasco--"go tell the chef"--really? “Chef” was trying to build & cook all the omelets for everyone! No syrup for waffles until 900 when a person came out of the back room with little packs. In summary: the breakfast fiasco worse than a Motel 8, dirty walls & door frames, and grout, and a reception not like any other E.S--all a sign of cost cutting and poor management, but the price was the same as all others!
The room was extremely warm despite the thermostat being set low. Breakfast was ok. Much smaller and outdated than pictures appear
The room was not good quality and the restroom the water for the slanted shower leaked all over the bathroom floor and we almost slipped. The breakfast was the only thing that was redeemable. We stayed at the Best Western the next night and it was $75.00 less a night and a far supr3ior room and bathroom
Really appreciated the happy hour bar service. Bartender was attentive and provided great customer service.