酒店回复: Thank you for your feedback. I apologize for the confusion with your Orbitz reservation and the inconsistent information you received from our team. This is not the experience we want for our guests, and I will be reviewing this with our staff to ensure better communication moving forward.
酒店回复: I’m very sorry for the issues you experienced during your stay, from the maintenance concern in your first room to the cleanliness and condition of the second. This is not the standard we strive to provide, and I regret the discomfort it caused. Your feedback has been shared with our housekeeping and maintenance teams so we can address these concerns promptly.
4.0分
其他
原文
翻译提供方：Google
它很旧了
展开
酒店回复: Thank you for your review. The build is quite old but will soon be receiving a renovation coming this winter! We hope that if ever you visit our town again, you will choose to stay at this location to tell us what you think of the improvements!
2.0分
其他
展开
Trash bin in bedroom had trash in it when I arrived. Toilet seat wabbled from side to side. Heat in hotel has not been turned on in the rooms, as I learned when I checked out; my fan blew air but no heat. I was cold at night amd slept in warm clothing and socks.
I shared all this info. with the front desk mid-afternoon (after my first night), and I returned late that night and was informed then that Maintenance had already left
for the day BEFORE I initially spoke to the front desk mid- afternoon. Therefore, nothing had been done regarding my room.
I was offered another room for the 2nd night of my 2-night stay but when I saw that room, the tub was running water (weakly) and could not be shut off so I stayed in my initially assigned room. The room with the tub running water is on the first floor.
Hotel has a very worn and old appearance. I was told the hotel in in the process of transition (new ownership coming in and renovations forthcoming).
I was not happy with the conditions of the hotel and would not return unless I knew the conditions had improved dramatically.
3.0分
其他
Couch and chair were old ,stained and out dated.
Beds were comfy.
Not up to what I expect of Hilton property
2.0分
其他
Room was very dated, musty smell, not like the usual embassy suites experience. Would not stay there again
1.0分
家庭亲子
展开
The entire experience was atrocious. There was a complete lack of customer service, care, concern and ability or willingness to problem solve. Upon check in, we found the room was clearly not in acceptable condition. When entering, we found dirty water bottles and floss picks on the bedroom floor—an obvious indication that the room had not been properly cleaned. More concerning was the state of the room’s air conditioning. Although the thermostat was set to 60 degrees, virtually no cool air was coming out, and the hallway outside was noticeably cooler than the room itself. The space was sweltering and unlivable. We are traveling with someone who has an autoimmune condition where temperature is a known trigger, placing this individual at risk for serious health complications under these conditions. When we raised these concerns, we were told the hotel is sold out and that there was no option to move us to another room. We were advised to open the windows—an unacceptable “solution,” as there were no screens, and we are on the third floor with children. This poses a clear safety hazard and does nothing to address the lack of proper air circulation. We were told someone would be up immediately to attempt to fix the AC. That did not happen.
No attempts were made to testify this at all. Reaching out to Hilton they told us the site would take steps to rectify this. They did not. We checked out this morning and nothing was done to try to make anything right. Staff was unprofessional
展开
酒店回复: Hello Ms Whaley,During the first night, 30 minutes after you had checked in, you said the room conditions were unacceptable. We had offered that we would release the reservation, free of any penalty. You were also given a room change. During the days following that you chose to stay, we offered early check out each day as you sent your husband to the front desk. We did offer several solutions via corporate standards. We are sorry that this experience was not to your standards, but we did try to rectify the situation following protocol. We hope for the best for you in future stays at other locations.
4.0分
其他
The building is older and could use upgrades to the rooms, but all the amenities and staff were very good
离北亚利桑那大学很近，房间很大，工作区也很实用。
酒店位置优越，前台服务周到。
入住时，他们说Orbitz平台因未知原因被拒。工作人员说会联系Orbitz处理付款。与此同时，他们冻结了我的卡。退房时，一位新来的工作人员说他们从不这样做，所有费用都由我们承担，而且他们还从我提供的卡上扣款。他们拒绝提供任何交易收据，处理方式也非常粗鲁。
我再也不会去这家酒店了，就因为他们服务态度不稳定。
我们入住时，房间里的马桶水一直往下流，水流到房间和地毯上。我们不得不要求换房间。新房间非常脏，沙发破了，地毯区域感觉就像下面的地板起了大气泡，我们踩到某些地方时，地毯会陷进去。总而言之，房间很脏，而且维护得当，因此造成了非常不舒服和糟糕的体验。我们完全不推荐这家酒店。
它很旧了
Trash bin in bedroom had trash in it when I arrived. Toilet seat wabbled from side to side. Heat in hotel has not been turned on in the rooms, as I learned when I checked out; my fan blew air but no heat. I was cold at night amd slept in warm clothing and socks.
I shared all this info. with the front desk mid-afternoon (after my first night), and I returned late that night and was informed then that Maintenance had already left
for the day BEFORE I initially spoke to the front desk mid- afternoon. Therefore, nothing had been done regarding my room.
I was offered another room for the 2nd night of my 2-night stay but when I saw that room, the tub was running water (weakly) and could not be shut off so I stayed in my initially assigned room. The room with the tub running water is on the first floor.
Hotel has a very worn and old appearance. I was told the hotel in in the process of transition (new ownership coming in and renovations forthcoming).
I was not happy with the conditions of the hotel and would not return unless I knew the conditions had improved dramatically.
Couch and chair were old ,stained and out dated.
Beds were comfy.
Not up to what I expect of Hilton property
Room was very dated, musty smell, not like the usual embassy suites experience. Would not stay there again
The entire experience was atrocious. There was a complete lack of customer service, care, concern and ability or willingness to problem solve. Upon check in, we found the room was clearly not in acceptable condition. When entering, we found dirty water bottles and floss picks on the bedroom floor—an obvious indication that the room had not been properly cleaned. More concerning was the state of the room’s air conditioning. Although the thermostat was set to 60 degrees, virtually no cool air was coming out, and the hallway outside was noticeably cooler than the room itself. The space was sweltering and unlivable. We are traveling with someone who has an autoimmune condition where temperature is a known trigger, placing this individual at risk for serious health complications under these conditions. When we raised these concerns, we were told the hotel is sold out and that there was no option to move us to another room. We were advised to open the windows—an unacceptable “solution,” as there were no screens, and we are on the third floor with children. This poses a clear safety hazard and does nothing to address the lack of proper air circulation. We were told someone would be up immediately to attempt to fix the AC. That did not happen.
No attempts were made to testify this at all. Reaching out to Hilton they told us the site would take steps to rectify this. They did not. We checked out this morning and nothing was done to try to make anything right. Staff was unprofessional
The building is older and could use upgrades to the rooms, but all the amenities and staff were very good