Hotel is great and employees also. The breakfast was limited due to Thanksgiving and thats why we chose the hotel thinking they'd have normal breakfast since most businesses were closed
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酒店回复: Hello Tina,Thank you for sharing your feedback regarding your recent stay. We’re glad to hear you enjoyed the hotel and the efforts of our staff. We understand that breakfast options can vary during holidays, and we appreciate your understanding during this busy time. Your remarks will be noted as we continuously strive to improve our guest experience. We hope to welcome you back in the future when we can provide the full breakfast offerings you expect.
4.0分
其他
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Desk attendant was extremely nice, answered questions that we had in a friendly manner, and was overall a sweet person. Hallway and room had bad odor. I’m sensitive to smells so it was unsettling. Room was clean and comfortable. Cleaning staff were also very sweet and helpful. The only issue that I had was the smell. Overall a nice stay.
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酒店回复: Hello Cheryl,Thank you for sharing your feedback. We're pleased to hear that you found our staff friendly and helpful, contributing to an overall enjoyable experience. Your comments regarding the odor have been noted, as we continuously work to enhance our guests' comfort. We appreciate your input and hope to welcome you back in the future for another pleasant stay.
5.0分
其他
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The general manager Mandy was absolutely amazing. Her staff was also. The beds were very comfortable and clean. Breakfast and the coffee were great. The homemade cookies they had by the coffee were a great treat.
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酒店回复: Hello Kellie,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the comfortable beds, tasty breakfast, and the delightful homemade cookies. Mandy and the team work hard to ensure every guest has a memorable stay, and it's wonderful to see their efforts recognized. We look forward to welcoming you back in the future to create more delightful memories together.
5.0分
家庭亲子
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The hotel staff (front desk, housekeeping) was friendly and very helpful. Room was very clean. Everyone asked how the stay was. They certainly appeared to truly care. Thanks.
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酒店回复: Thank you for staying with us and for the 10/10 score. Your kind words are greatly appreciated. We hope to see you again. :)
4.0分
家庭亲子
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The room was clean considering the age of the facility. They are in the process of remodeling and I was notified of this upon check-in. The remodeling did not interfere with our stay. Friendly and efficient staff.
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酒店回复: Thank you for staying with us and for the 8/10 score. We hope to see you again. :)
5.0分
家庭亲子
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I recently stayed at the Hampton Inn in Guntersville, Alabama. Everything and everyone was great; excellent service, excellent customer service and support, and accommodations for my disability were good. Only one thing that I would suggest is putting a less tall mattress on the bed. I had some trouble transferring from my wheelchair onto the mattress as it was too tall. Other than that, I will definitely stay there again and highly recommended them to to others!!
酒店回复: Thank you for staying with us and for the generous 10/10 score.
5.0分
其他
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Conveniently located. Staff was excellent, especially Beth. Breakfast was very good also.We plan to stay there in the future and highly recommend it for anyone staying in Guntersville.
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酒店回复: Thank you for staying with us and taking the time to give us your feedback. You great score and kind words are greatly appreciated. We look forward to seeing you again!
3.0分
其他
TV remote very confusing. Breakfast below average for the free type. No gravy. Sausage not very good. Probably will try somewhere else next time.
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酒店回复: Thank you for staying with us. We hope you will stay with us again, so we can improve on your stay experience.
4.0分
家庭亲子
Staff was nice; elevators didn’t work; room windows were very dirty. Breakfast had a good selection.
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酒店回复: Thank you for staying with us and taking the time to give us your feedback.
5.0分
其他
Room very clean, staff very friendly, easy check out through the app
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酒店回复: Hello Ariel,Thank you for your kind words about the cleanliness of your room and the friendliness of our staff. We're glad to hear that you found the app for check-out convenient and easy to use. Your feedback is invaluable to us, and we hope to welcome you back for another pleasant stay in the future.
Hotel is great and employees also. The breakfast was limited due to Thanksgiving and thats why we chose the hotel thinking they'd have normal breakfast since most businesses were closed
Desk attendant was extremely nice, answered questions that we had in a friendly manner, and was overall a sweet person. Hallway and room had bad odor. I’m sensitive to smells so it was unsettling. Room was clean and comfortable. Cleaning staff were also very sweet and helpful. The only issue that I had was the smell. Overall a nice stay.
The general manager Mandy was absolutely amazing. Her staff was also. The beds were very comfortable and clean. Breakfast and the coffee were great. The homemade cookies they had by the coffee were a great treat.
The hotel staff (front desk, housekeeping) was friendly and very helpful. Room was very clean. Everyone asked how the stay was. They certainly appeared to truly care. Thanks.
The room was clean considering the age of the facility. They are in the process of remodeling and I was notified of this upon check-in. The remodeling did not interfere with our stay. Friendly and efficient staff.
I recently stayed at the Hampton Inn in Guntersville, Alabama. Everything and everyone was great; excellent service, excellent customer service and support, and accommodations for my disability were good. Only one thing that I would suggest is putting a less tall mattress on the bed. I had some trouble transferring from my wheelchair onto the mattress as it was too tall. Other than that, I will definitely stay there again and highly recommended them to to others!!
Conveniently located. Staff was excellent, especially Beth. Breakfast was very good also.We plan to stay there in the future and highly recommend it for anyone staying in Guntersville.
TV remote very confusing. Breakfast below average for the free type. No gravy. Sausage not very good. Probably will try somewhere else next time.
Staff was nice; elevators didn’t work; room windows were very dirty. Breakfast had a good selection.
Room very clean, staff very friendly, easy check out through the app