Excellent experience! Our check in employee was awesome and even offered cheesecake in the lounge area. The only thing that was a downer is they charged $15/parking per night. This is new and I am not a fan!
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酒店回复: We love learning that you enjoyed an excellent experience enhanced by a seamless check-in and cheesecake! Thank you for your thoughtful review and perfect rating. We understand your perspective about the parking fee and have shared it with our management team. It would be our pleasure to welcome you back to Marriott Birmingham.
3.0分
其他
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While I greatly appreciated the kindness and professionalism of the staff, I was disappointed by several issues that affected the comfort and quality of my stay.
From the start, my room had multiple problems: the air conditioning was not working properly, the internet/TV connection was unreliable, and the sink was not draining correctly. I reported these concerns early Saturday morning before leaving for the day. Unfortunately, upon returning later, I discovered that no one had been to address the issues.
This left us having to sit in an uncomfortable room while maintenance attempted to resolve the air conditioning problem. Ultimately, we were moved to another room, but only after a lengthy delay. While the staff members we interacted with were courteous and helpful, the lack of urgency in addressing the issues was very disappointing.
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酒店回复: We appreciate your kind words about our staff and are glad that, overall, they impressed you. It is disappointing that some maintenance issues detracted from your stay and that our team didn't respond in a timely manner. We'll review this matter and make improvements. We hope you'll give us another chance to provide a flawless stay.
5.0分
其他
Everything went great. The food at the in hotel restaurant was great a fairly priced. Room was great.
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酒店回复: Thank you for your positive feedback. We are glad you enjoyed your stay and appreciated our comfortable accommodations and convenient restaurant. We hope to welcome you back again soon!
3.0分
商务出差
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This Marriott had a barn door for the bathroom door. This leave little privacy as it does not completely close leave a two inch gap between the door and doorframe.
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酒店回复: Thank you for sharing this feedback. We understand how important privacy is, and your comments about the barn door design are valuable as we continue to evaluate our guestroom features. While many guests enjoy the modern look, we understand how it impacts your comfort. Our team is always reviewing ways to enhance the experience, and your note will be helpful as we look at future updates. We hope you’ll visit again so we can provide a stay that feels more comfortable from start to finish.
5.0分
朋友出游
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I loved the staff. Ine particular person stood out. That was Deon Jones. The hotel's manager. Her professionalism and caring nature exudes the epitome of I care. We care. She made sure that whatever my concerns with my stay were resolved day 1
I had a unexpected surprise. Little issues with the internet and ******* listed the rooms as having 2 queen beds. They were actually 2 fulls. Deon asked for my feedback. And Ishared it with her.
Deon communication skills are top tier. She made everything better than I could've imagined. The reason my sister and I were in Birmingham was for a Homegoing service for a dear friend.
After the services we where leaving to go back to Columbia SC. The repass was so amazing, we decided to stay another night. To our surprise..as I mentioned, Deon's management skills lefts my sister and I was in awe. She turned i! Just as God used her to have it be solidified.
Thank you Marriots ( Grandview) Birmingham Alabama Family. Might I add the breakfast was Bon Appetite
That sealed the door with a phenomenal send off filled with love and harmony. What a sad occasion turned into joy in more ways than one. Deon Jones. Amanda the restaurant manager and staff was absolutely outstanding.
I will make sure to visit again. 2 happy days inspite of the occasion. Love lives at Marriots Grandview Hotel(Birmingham) Thank you all!
⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛
Joyfully. PATRICIA NEWTON
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酒店回复: Thank you for your wonderful review! We’re delighted to hear that you had such a great stay with us! Our team strives to provide the best customer service possible and does whatever is necessary to make your stay enjoyable, and we love hearing when this standard is being upheld. We are looking forward to seeing you again next time you stay with us!
5.0分
情侣出游
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We were greeted enthusiastically by Jasmine and Patrice at check in .
They were both so sweet and helpful .
The hotel is conveniently located across from the surgical center where I was having an elective surgery.
After the surgery was complete I was able to rest comfortably and quietly until I felt good enough to head home.
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酒店回复: We’re pleased to hear you had such a great check-in experience. We know our front desk staff will be delighted that they made a lasting impression. It’s great that our prime location was convenient for your surgery and that you were able to rest comfortably before you were ready to head back home. We hope you’ll consider staying with us again next time you visit the area.
4.0分
朋友出游
Love everything about the property except for the bed. It was not comfortable. Woke up hurting all over.
Great breakfast and a very kind and hospitable crew.
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酒店回复: We appreciate your feedback and are happy to hear your stay was overall an enjoyable one. We regret that the bed was not as comfortable as you had hoped. It’s great that you were able to take advantage of our in-hotel breakfast and that you received great service throughout your stay. We look forward to seeing you again in the future.
酒店服务很好
客户服务很棒。我经常来这里。房间的清洁度低于我的预期，但酒店很快就解决了问题。我还会再次入住。
玩的开心
Excellent experience! Our check in employee was awesome and even offered cheesecake in the lounge area. The only thing that was a downer is they charged $15/parking per night. This is new and I am not a fan!
While I greatly appreciated the kindness and professionalism of the staff, I was disappointed by several issues that affected the comfort and quality of my stay.
From the start, my room had multiple problems: the air conditioning was not working properly, the internet/TV connection was unreliable, and the sink was not draining correctly. I reported these concerns early Saturday morning before leaving for the day. Unfortunately, upon returning later, I discovered that no one had been to address the issues.
This left us having to sit in an uncomfortable room while maintenance attempted to resolve the air conditioning problem. Ultimately, we were moved to another room, but only after a lengthy delay. While the staff members we interacted with were courteous and helpful, the lack of urgency in addressing the issues was very disappointing.
Everything went great. The food at the in hotel restaurant was great a fairly priced. Room was great.
This Marriott had a barn door for the bathroom door. This leave little privacy as it does not completely close leave a two inch gap between the door and doorframe.
I loved the staff. Ine particular person stood out. That was Deon Jones. The hotel's manager. Her professionalism and caring nature exudes the epitome of I care. We care. She made sure that whatever my concerns with my stay were resolved day 1
I had a unexpected surprise. Little issues with the internet and ******* listed the rooms as having 2 queen beds. They were actually 2 fulls. Deon asked for my feedback. And Ishared it with her.
Deon communication skills are top tier. She made everything better than I could've imagined. The reason my sister and I were in Birmingham was for a Homegoing service for a dear friend.
After the services we where leaving to go back to Columbia SC. The repass was so amazing, we decided to stay another night. To our surprise..as I mentioned, Deon's management skills lefts my sister and I was in awe. She turned i! Just as God used her to have it be solidified.
Thank you Marriots ( Grandview) Birmingham Alabama Family. Might I add the breakfast was Bon Appetite
That sealed the door with a phenomenal send off filled with love and harmony. What a sad occasion turned into joy in more ways than one. Deon Jones. Amanda the restaurant manager and staff was absolutely outstanding.
I will make sure to visit again. 2 happy days inspite of the occasion. Love lives at Marriots Grandview Hotel(Birmingham) Thank you all!
⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛⭐️💛
Joyfully. PATRICIA NEWTON
We were greeted enthusiastically by Jasmine and Patrice at check in .
They were both so sweet and helpful .
The hotel is conveniently located across from the surgical center where I was having an elective surgery.
After the surgery was complete I was able to rest comfortably and quietly until I felt good enough to head home.
Love everything about the property except for the bed. It was not comfortable. Woke up hurting all over.
Great breakfast and a very kind and hospitable crew.