The hotel itself is very nice. Rooms are clean and spacious. However, I wasn’t prepared for the added cost of parking and lack of continental breakfast. For the price of the rooms, I assumed there would be things that came with it. It is somewhat difficult to get out onto the main highway from the hotel.
Again, beautiful hotel, but probably won’t stay there again with kids.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
3.0分
商务出差
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Place was nice and good condition. Issues though with higher floors. Hot water takes a while to get there and ice machines not functioning. TV remotes didn’t work either, after getting 3, had to manage them just to change the channel and turn it off.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
2.0分
情侣出游
The staff was lazy and rude. We will never stay here again . Plus, you have to pay to park which is crazy
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酒店回复: Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
5.0分
其他
Comfy, good sized rooms
Beds were super comfy, decent size rooms. Breakfast was good with lots of choice.
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酒店回复: We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
3.0分
其他
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The hotel room was very clean and the staff was very nice. However we had to keep asking for towels and to pay 20 dollars per person for breakfast is outrageous. Other than that the stay was awesome
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酒店回复: Thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
4.0分
商务出差
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The DoubleTree was a very nice hotel overall, offering both morning and evening dining services, including a bar. The disappointment came when it was discovered that there was only one staff member on duty, serving both the bar area and dining room. Subsequently this lone individual was witnessed serving drinks, while running back and forth between the dining area and the kitchen. The food took so long to make that it might have been disovered that he cooked the food as well!
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
其他
The hotel was very nice and the staff Sonya and Sybil were even better. Really enjoyed our stay.
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酒店回复: We appreciate you taking the time to review us. We are very glad to see our staff and property have resulted in you having a great stay. Safe travels, and please come see us again in the future!
这个地方太棒了……因为我们的房间还没准备好，他们免费给我们换了个更大的新房间，而且我们还是提前入住的，他们也没额外收费……员工很可爱，房间很干净，早餐也很棒……入住时他们甚至还送了免费的温热巧克力曲奇饼干，味道棒极了……这个小细节真是太贴心了💜
这次住宿体验非常棒
糟糕的员工
柜台后面的女士态度冷淡，根本不理会我关于重复收费的担忧。旅行本来就充满压力，如果员工这样对待你，你肯定不想再去 Hiton 了。
The hotel itself is very nice. Rooms are clean and spacious. However, I wasn’t prepared for the added cost of parking and lack of continental breakfast. For the price of the rooms, I assumed there would be things that came with it. It is somewhat difficult to get out onto the main highway from the hotel.
Again, beautiful hotel, but probably won’t stay there again with kids.
Place was nice and good condition. Issues though with higher floors. Hot water takes a while to get there and ice machines not functioning. TV remotes didn’t work either, after getting 3, had to manage them just to change the channel and turn it off.
The staff was lazy and rude. We will never stay here again . Plus, you have to pay to park which is crazy
Comfy, good sized rooms
Beds were super comfy, decent size rooms. Breakfast was good with lots of choice.
The hotel room was very clean and the staff was very nice. However we had to keep asking for towels and to pay 20 dollars per person for breakfast is outrageous. Other than that the stay was awesome
The DoubleTree was a very nice hotel overall, offering both morning and evening dining services, including a bar. The disappointment came when it was discovered that there was only one staff member on duty, serving both the bar area and dining room. Subsequently this lone individual was witnessed serving drinks, while running back and forth between the dining area and the kitchen. The food took so long to make that it might have been disovered that he cooked the food as well!
The hotel was very nice and the staff Sonya and Sybil were even better. Really enjoyed our stay.