长途驾车抵达后，我原本只想收拾行李，吃点晚饭，然后好好休息一晚。可惜，那天晚上的情况并非如此。办理入住时，我感觉自己受到了审视，而不是热情接待。前台工作人员询问了我公司的工资，并要求我提供工作证明。我提供了名片，上面写着我的头衔和职位，但她仍然需要和她的经理确认。他的反应——翻了个白眼，然后勉强地说了句“我猜吧”——非常不专业，让我感觉自己不受欢迎。我不确定还需要什么证明，但这次互动给我留下了很差的第一印象。快速收拾行李，出去吃晚饭后，我回到房间处理了一下工作，然后准备睡觉。那天气温高达90华氏度（约37摄氏度），我把空调调低了温度，因为我更喜欢凉爽的睡眠环境。然而，当我晚上11点左右醒来时，房间温度并没有变化——整晚都保持在72华氏度（约22摄氏度）。再加上床垫不舒服，我一夜辗转难眠，醒来后感到失望和不安。作为一名常旅客和万豪金卡终身会员，我期望始终如一的服务和舒适度。虽然我的入住体验总体来说不错，但这次住宿是个例外。很遗憾，我不会再住这家酒店了，以后再来斯普林菲尔德时我会寻找其他住宿。

I stayed at the Residence Inn – Springfield South on December 13, 2025, using my annual Marriott Bonvoy credit card reward. I am a frequent traveler, long-time Marriott customer, and Bonvoy cardholder, and I chose this property because I expected a reliable, comfortable stay from a brand I have trusted for decades. I was in town for an important family milestone—my mother’s doctoral graduation. After spending the evening with family, I checked in just before midnight. It was brutally cold outside, with temperatures approaching single digits, and all I wanted was a warm room and a good night’s sleep. Unfortunately, that’s not what I got. Upon entering the room, it was unusually cold. I turned the heat up, assuming it simply needed time to warm up. It never did. I eventually bundled up and tried to sleep, but later realized the thermostat had not changed temperature at all—the heater simply was not working. I also discovered that the toilet in the room was not functioning. Early the morning of December 14, I reported both issues to the front desk. Maintenance was dispatched, but since I was checking out later that morning, I was told the room would likely just be taken out of service. That did nothing to address the fact that I still had hours remaining on my stay in an unusable room. Maintenance was unable to fix either the heat or the toilet. As a result, we were forced to use the restroom in the hotel’s common area for the remainder of our stay—completely unacceptable under any circumstance, especially given the weather and the brand standards Marriott claims to uphold. At checkout, I was told a note would be left for the General Manager and that I would receive enough Marriott Bonvoy points to cover a future free night. Over 10 days passed with no call, no email, no message, and no points. Then, 17 days after the stay, I finally received an email stating that 2,500 points had been deposited into my account. For context, that is barely enough to buy a snack in the hotel marketplace—certainly not compensation for a freezing room, a non-functioning toilet, or the complete lack of follow-through. I have been staying at Marriott properties for over 40 years, and this was the worst customer service experience I’ve ever had. The lack of urgency during the stay, followed by the delayed and insulting response afterward, reflects a serious breakdown in both operations and accountability. If you are forced to stay at this property, check immediately that your heat works, your toilet functions, and your water gets hot—and if you are promised anything in response to a problem, make sure you receive it before you leave the hotel. This experience fell far short of Marriott standards.

I booked 2 rooms, one for my husband and I, and one for my adult kids. Upon arriving to one of the rooms, there was a big dryer blowing on the floor to dry the carpet and the room smelled musty. We had to request that they remove the dryer, then later request that carpet freshener be put down so that the room wouldn't stink. Also, I prepaid for both rooms, however upon checking my credit card balance, there was a $20 charge for both rooms equaling $40. I tried calling the customer service number and when inquiring about the charges, I was hung up on. I called back a second time and the person seemed to be helpful, but could not answer why there were any charges. We did not purchase anything and the room was left in excellent condition. I have not received a refund as of yet and I have not heard anything further to resolve this matter. It has been over a week and this feels really scammy.

Very nice hotel

Great hotel, from check in to the very nice, updated and clean room. I have significant allergies and there were no strong scents or fragrances. We will definitely stay here again!

This hotel is tired. Wallpaper coming off, missing tile in the bathroom, caulking coming out in shower. The bed was reasonably comfortable, staff was friendly. Breakfast was pretty good although no bread, just English muffins and mediocre bagels

This was my first time staying at a Residence Inn as part of a large family reunion group. I was very impressed with the spacious suite. The room was fully equipped with everything that one would need for an extended stay. I did not need to use any of the kitchen as I was only there for 2 nights but I can see where this would be a wonderful layout for someone needing to stay a while. There were many, many outlets as well for devices. The desk, work area, even had a ***** for many outlets. The blow dryer was adequate for my medium hair. The room, as well as all the public areas, were very clean. I liked the sanitizing wipes available to clean the remote and other surfaces. Everything was in perfect order for my stay. The room was very quiet from hearing others but one of our party said they could hear people above them, I never had that issue. My only complaint on noise was the HVAC unit was rather noisy and it's placement in the room is right by the bed. It was constantly kicking off and on and in hindsight I should of asked the desk if they had earplugs. Honestly, that was the only issue I had but I have a hard time sleeping anywhere new the first few nights. The bed was very comfortable and I liked the bedding, very soft and cozy, perfectly inviting to fall asleep. I was very impressed with the breakfast provided. I am not a big breakfast eater and typically the food offered at hotel breakfasts seems to come out of a bag and gets heated up. The food was very flavorful, hot, and seasoned well. There were 2 ladies that came around picked up plates, offered bacon, I felt like I was at grandma's house and she was taking care of making sure we were all well fed. Those ladies did a wonderful job as we were a very large group for 2 mornings. The front desk staff was very nice and I seen people cleaning and taking care of things throughout the stay. We had a very large group and the room that was available to use was very nice as well as the spacious lobby area with lots of seating. We were able to spread out and have a very nice 2 day family reunion. I will definitely recommend this hotel to others and I will start looking at Residence Inn's closer when I travel.

This is a great residence inn. We have stayed here a few times, and we just stayed again over the July 4th holiday weekend. The staff are great. The room was very clean. They are doing a good job maintaining the hotel. It still seems new. The breakfast was good and is typical of the brand. We stay at a lot of Marriotts and residence inns, and this is a good place to example of the brand. We will be back!

I have been to the area a few times and typically stay down-town, but this time I decided to do something different and I am so glad I did. I was traveling for spring break with my high school aged daughter. Having a hotel with free ample parking, a pool, and a kitchenette was perfect for us. The kitchenette was adorable; we brought our own groceries and saved time and money by not eating out (which to me is always a cost killer when traveling). The bed was comfy, the space was perfect for hanging out in the evenings, the pool was a decent size and never crowded, and the staff were all super friendly. I also found the place to be particularly clean.

This is a pretty typical Residence Inn, and we have stayed in a lot of them. We like the brand, and they deliver good service and accommodations. Everything was very clean, and we had no complaints. We stayed July 3rd, but we have stayed previously as we visit Springfield often. Out of the Marriott’s in Springfield, the Residence Inn and SpringHill are our favorites.

I was a little concerned driving through the neighborhood, somewhat dated, to get to the hotel but then there it was - a beautiful newish appearing building set back from the primary roadway. Front desk gentleman pleasantly greeted me, offered me a snack and bottled water and explained the breakfast drill. I already knew that part, but he was so good at what he did, I listened to the entire intro. Great front desk team. Room was clean, great selection of tv channels, and the bed was very comfortable. I didn’t use the kitchenette but it was appointed with anything one might need for an extended stay. Morning breakfast has everything you could want - fresh eggs, bacon, English muffins, biscuits & gravy, fruit…and the lady who was tending the breakfast bar was very friendly and prepared to help in any way, including local directions.