酒店回复: Hi, I am extremely sorry for the way we handled your request for Cleaning your Room during your Stay. We have talked to the Housekeeper and unfortunately it sounds like part of it was a language issue on our end and not completely following through on our end as well.
5.0分
商务出差
原文
翻译提供方：Google
快速安装
5.0分
其他
It was a really good experience overall. The property is in good shape and was very clean. Breakfast was well stocked. Staff was friendly and helpful.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We're happy you had a great stay with us and look forward to seeing you again soon!
2.0分
家庭亲子
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Housekeeping- did an excellent job, the rating for Staff&Service was reduced because the weekend hosts serving breakfast left MUCH to be desired (they kept the hood of their sweatshirt pulled up over their head, their appearance & demeanor was indifferent & unfriendly; the lack of ambition was summed up in the lack of food choices available; very poor!!) the hostess on Monday however- excellent. Additionally, UPGRADES? to the building, removed almost all the seating areas and lounging furniture to gather and visit or meet with friends (the picture for advertising are NOT reality); the dining room is not set up for families, only 1 bigger table with phone hook-ups down the middle, otherwise it was only tables with space for 2-4 people, and to try and pull table and chairs together?.... nearly impossible, because the style of furniture greatly discourages this (they are big, heavy and loud to move, etc); as well, all carpet floor covering in the dining room (& elsewhere) was removed and therefore it was VERY NOISY, (if you wear hearing aids yikes), the tile may look sheik but not great if you want to talk to the people across the table from you; the coffee is from giant Keurig machines, so no adjusting serving size & the only microwaves are those in your room (sorry, have to run back to heat your muffin) they really DON'T want you to hang out... so if you're looking for just a place to sleep and not an extended stay, and you're not a breakfast person, this will work for you.
1.0分
情侣出游
******* never sent the reservation to the hotel. We did receive a refund however.
1.0分
情侣出游
I went there and they didnt even have me in the system. Had to pay for another room out my pocket.
4.0分
其他
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The hotel was very clean and quiet. The rooms were updated and roomy. The beds were comfortable and the showers relaxing. For these reasons, I would definitely stay again.
The only downfall was the lack of available breakfast items. We went down for breakfast and they were out of omlets and potatoes. They said they were bringing more oit, but we waited a half hour, and they still hadn't bought any out so we left.
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酒店回复: Hi Teri, Thank you for choosing the Holiday Inn Express in Fort Atkinson. I am so happy to hear your room was comfortable, but I do apologize for leaving you without a full breakfast. We're hoping to see you again to make up for your experience.
2.0分
家庭亲子
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Had issues with checking in. Room was decent size. King bed was very comfortable. The two twin beds were very hard. Was woken up very early in the morning (6:30 am) to kids running up and down the hallway. Issues with checking out. Would not stay here again.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We're sorry that your stay was anything less than perfection. We pride ourselves in our quick and easy check in/check out system when reservations are set up properly, so again, we apologize as this is out of character for us. We hope to make it up to you and see you again soon.
2.0分
其他
Overall was fine. Didn’t really see staff a whole lot. When checking in Staff didn’t know how to check us in.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson! I am sorry our staff wasn't as present as you had hoped. We will continue to better ourselves for your next trip to Fort Atkinson!
4.0分
其他
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The hotel was nice, with an excellent breakfast. I was a little troubled by a receptionist who wouldn't check me in 20 minutes before check-in time. No one else was waiting and she offered nothing else while we waited.
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酒店回复: Thank you for staying with us! We're sorry our check-in service was anything less than perfect. Despite this, we hope to see you again soon to improve your experience!
开玩笑
根本没有清洁，几天都用同样的毛巾，没有补充卫生纸。早餐还可以。
更换床单包括撕下床单和枕套，但不更换没有羽绒被和枕头的枕头套，没有枕套躺在床上。
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It was a really good experience overall. The property is in good shape and was very clean. Breakfast was well stocked. Staff was friendly and helpful.
Housekeeping- did an excellent job, the rating for Staff&Service was reduced because the weekend hosts serving breakfast left MUCH to be desired (they kept the hood of their sweatshirt pulled up over their head, their appearance & demeanor was indifferent & unfriendly; the lack of ambition was summed up in the lack of food choices available; very poor!!) the hostess on Monday however- excellent. Additionally, UPGRADES? to the building, removed almost all the seating areas and lounging furniture to gather and visit or meet with friends (the picture for advertising are NOT reality); the dining room is not set up for families, only 1 bigger table with phone hook-ups down the middle, otherwise it was only tables with space for 2-4 people, and to try and pull table and chairs together?.... nearly impossible, because the style of furniture greatly discourages this (they are big, heavy and loud to move, etc); as well, all carpet floor covering in the dining room (& elsewhere) was removed and therefore it was VERY NOISY, (if you wear hearing aids yikes), the tile may look sheik but not great if you want to talk to the people across the table from you; the coffee is from giant Keurig machines, so no adjusting serving size & the only microwaves are those in your room (sorry, have to run back to heat your muffin) they really DON'T want you to hang out... so if you're looking for just a place to sleep and not an extended stay, and you're not a breakfast person, this will work for you.
******* never sent the reservation to the hotel. We did receive a refund however.
I went there and they didnt even have me in the system. Had to pay for another room out my pocket.
The hotel was very clean and quiet. The rooms were updated and roomy. The beds were comfortable and the showers relaxing. For these reasons, I would definitely stay again.
The only downfall was the lack of available breakfast items. We went down for breakfast and they were out of omlets and potatoes. They said they were bringing more oit, but we waited a half hour, and they still hadn't bought any out so we left.
Had issues with checking in. Room was decent size. King bed was very comfortable. The two twin beds were very hard. Was woken up very early in the morning (6:30 am) to kids running up and down the hallway. Issues with checking out. Would not stay here again.
Overall was fine. Didn’t really see staff a whole lot. When checking in Staff didn’t know how to check us in.
The hotel was nice, with an excellent breakfast. I was a little troubled by a receptionist who wouldn't check me in 20 minutes before check-in time. No one else was waiting and she offered nothing else while we waited.