酒店回复: Hi, I am extremely sorry for the way we handled your request for Cleaning your Room during your Stay. We have talked to the Housekeeper and unfortunately it sounds like part of it was a language issue on our end and not completely following through on our end as well.
5.0分
商务出差
原文
翻译提供方:Google
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5.0分
其他
Friendly staff, great breakfast, updated room rooms were clean and comfortable, overall a great experience would definitely stay there again
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson! We appreciate your feedback about your stay. Hope to see you again soon!
4.0分
其他
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Check in was good, the room was clean, quiet, comfortable and spacious. The king bed and bedding was comfortable and overall I can give the room a 5 star rating within its classification.
The only downside for my wife and I was the breakfast. Relative to other Holiday inns we have stayed at. It was adequate, but nothing to get really exited about.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We're so glad your room was to your liking! We will do our very best to elevate our breakfast to exceed your expectations next time! See you then!
4.0分
其他
Yes, all the above ws good. However, there was absolutely NO grab bar in the shower [rm 207
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We are so glad to hear your stay was great! As for the grab bars not in our standard rooms, grab bars are available in our ADA rooms for no additional cost. We hope to see you again soon!
5.0分
其他
It was a really good experience overall. The property is in good shape and was very clean. Breakfast was well stocked. Staff was friendly and helpful.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We're happy you had a great stay with us and look forward to seeing you again soon!
5.0分
家庭亲子
The hotel was very nice. Only suggestion would be to have some places outside for seating.
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酒店回复: Thank you for staying at the Holiday Inn Express in Fort Atkinson. We appreciate your feedback and look forward to seeing you again soon.
2.0分
家庭亲子
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Housekeeping- did an excellent job, the rating for Staff&Service was reduced because the weekend hosts serving breakfast left MUCH to be desired (they kept the hood of their sweatshirt pulled up over their head, their appearance & demeanor was indifferent & unfriendly; the lack of ambition was summed up in the lack of food choices available; very poor!!) the hostess on Monday however- excellent. Additionally, UPGRADES? to the building, removed almost all the seating areas and lounging furniture to gather and visit or meet with friends (the picture for advertising are NOT reality); the dining room is not set up for families, only 1 bigger table with phone hook-ups down the middle, otherwise it was only tables with space for 2-4 people, and to try and pull table and chairs together?.... nearly impossible, because the style of furniture greatly discourages this (they are big, heavy and loud to move, etc); as well, all carpet floor covering in the dining room (& elsewhere) was removed and therefore it was VERY NOISY, (if you wear hearing aids yikes), the tile may look sheik but not great if you want to talk to the people across the table from you; the coffee is from giant Keurig machines, so no adjusting serving size & the only microwaves are those in your room (sorry, have to run back to heat your muffin) they really DON'T want you to hang out... so if you're looking for just a place to sleep and not an extended stay, and you're not a breakfast person, this will work for you.
1.0分
情侣出游
******* never sent the reservation to the hotel. We did receive a refund however.
1.0分
情侣出游
I went there and they didnt even have me in the system. Had to pay for another room out my pocket.
开玩笑
根本没有清洁,几天都用同样的毛巾,没有补充卫生纸。早餐还可以。
更换床单包括撕下床单和枕套,但不更换没有羽绒被和枕头的枕头套,没有枕套躺在床上。
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Friendly staff, great breakfast, updated room rooms were clean and comfortable, overall a great experience would definitely stay there again
Check in was good, the room was clean, quiet, comfortable and spacious. The king bed and bedding was comfortable and overall I can give the room a 5 star rating within its classification.
The only downside for my wife and I was the breakfast. Relative to other Holiday inns we have stayed at. It was adequate, but nothing to get really exited about.
Yes, all the above ws good. However, there was absolutely NO grab bar in the shower [rm 207
It was a really good experience overall. The property is in good shape and was very clean. Breakfast was well stocked. Staff was friendly and helpful.
The hotel was very nice. Only suggestion would be to have some places outside for seating.
Housekeeping- did an excellent job, the rating for Staff&Service was reduced because the weekend hosts serving breakfast left MUCH to be desired (they kept the hood of their sweatshirt pulled up over their head, their appearance & demeanor was indifferent & unfriendly; the lack of ambition was summed up in the lack of food choices available; very poor!!) the hostess on Monday however- excellent. Additionally, UPGRADES? to the building, removed almost all the seating areas and lounging furniture to gather and visit or meet with friends (the picture for advertising are NOT reality); the dining room is not set up for families, only 1 bigger table with phone hook-ups down the middle, otherwise it was only tables with space for 2-4 people, and to try and pull table and chairs together?.... nearly impossible, because the style of furniture greatly discourages this (they are big, heavy and loud to move, etc); as well, all carpet floor covering in the dining room (& elsewhere) was removed and therefore it was VERY NOISY, (if you wear hearing aids yikes), the tile may look sheik but not great if you want to talk to the people across the table from you; the coffee is from giant Keurig machines, so no adjusting serving size & the only microwaves are those in your room (sorry, have to run back to heat your muffin) they really DON'T want you to hang out... so if you're looking for just a place to sleep and not an extended stay, and you're not a breakfast person, this will work for you.
******* never sent the reservation to the hotel. We did receive a refund however.
I went there and they didnt even have me in the system. Had to pay for another room out my pocket.