酒店回复: I am sorry you found your room unacceptable. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Our website states the room capacity is 5, however, it does not say it sleeps 5. By fire code, our rooms are not large enough for the extra cot. In future, I would give the hotel a call to make sure they have cots or roll-aways at their location before booking. We hope you will stay with Hampton in the future.
5.0分
其他
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翻译提供方：Google
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the Hampton Inn South Martinsburg-Inwood to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Once again thank you for staying with us and if you are ever in the area in the future, please ask for me I would love to meet you and put a face with a name. I hope you have a wonderful day.
5.0分
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Very nice property, but we were not informed prior to arrival about ongoing construction . Early morning noise and breakfast area effected leading to pre made breakfast sandwiches of very poor quality and limited options. We should have been told ahead of time
5.0分
商务出差
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Even though there was construction on the outside of the building, the inside was clean and nice. The breakfast buffet selections were good. The beds were comfy.
5.0分
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Nothing wrong with the motel or staff, the breakfast was very nice as well.
If I were to nitpick, the furniture in my room had some scratches (416) that could be easily addressed on the writing desk area. The tub needed a touch up too. These 2 are minor and would improve the already good experience.
3.0分
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Everything was fine except for whatever loud thing that was humming all night and sounded like galloping horses. Staff was awesome and everything was clean. Just no idea what that sound was
5.0分
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The staff was great and helpful. Polite, respectful, friendly, considerate, courteous and professional.
5.0分
情侣出游
property is in excellent shape. They are in the midst of an exterior clean up but you wouldn't know it from the inside
这是一家非常干净的酒店，床也超级舒服。如果下次还需要住宿，我一定会再来。
不让当地人进入，真让人无语。
房间说可以睡5个人，但是没有床位。 我儿子睡在地板上，我不得不协商才能让他在地板上感到舒适。
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Very nice property, but we were not informed prior to arrival about ongoing construction . Early morning noise and breakfast area effected leading to pre made breakfast sandwiches of very poor quality and limited options. We should have been told ahead of time
Even though there was construction on the outside of the building, the inside was clean and nice. The breakfast buffet selections were good. The beds were comfy.
Nothing wrong with the motel or staff, the breakfast was very nice as well.
If I were to nitpick, the furniture in my room had some scratches (416) that could be easily addressed on the writing desk area. The tub needed a touch up too. These 2 are minor and would improve the already good experience.
Everything was fine except for whatever loud thing that was humming all night and sounded like galloping horses. Staff was awesome and everything was clean. Just no idea what that sound was
The staff was great and helpful. Polite, respectful, friendly, considerate, courteous and professional.
property is in excellent shape. They are in the midst of an exterior clean up but you wouldn't know it from the inside