The only thing we could complain about was how cold our room was when we first arrived. The air conditioning was so low you could keep food cold. We turned up the heat, but the first night I slept with a sweatshirt on. Other than that, everything was great.
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酒店回复: Hi Lisa,Thank you so much for your feedback. We apologize for the temperate in the room being so cold upon arrival. But we are glad you enjoyed your stay with us otherwise! We hope to welcome you back again soon!
5.0分
商务出差
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They were extremely polite. I showed up and asked where I could buy Aleve PM and the wonderful employee gave me Advil PM complimentary. The room was comfy, the A/C worked great. The shower was great. The only critique is that whomever ordered the faucets went a little short. It was impossible to wash hands without hitting my hands on the sink cause they ordered such short faucets. I highlight this to express how wonderful everything else was, including the breakfast.
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酒店回复: Hi Dana! Thank you for your feedback it is always appreciated! We are so glad you enjoyed your stay with us and that you had a positive experience with our staff. We hope to welcome you back again in the future!
3.0分
情侣出游
We were traveling and it was late. I know this hotel is safe and reliable. The staff is nice. I think that for the location, it is expensive
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酒店回复: Hi there Theresa! We appreciate you for leaving us a review and for staying with us. Thank you for leaving us feedback to help us improve and for your kind words towards our staff! We hope to welcome you back soon.
5.0分
其他
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Labor Day Weekend in Ellensburg
Check in was very easy. Rooms were pretty clean except for the floor. (Floor was a bit dirty like it had not been cleaned in a while). Bed was comfortable, bathroom was very clean, the breakfast bar was really good with many options that changed daily. Coffee was Great. Staff was friendly and helpful. Pool was clean and warm. Only disappointment was the hot tub, It had a funny smell, water was cloudy looking like it was not well filtered and only 1 or 2 jets were working. The timer for the hot tub was very loose on the wall.
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酒店回复: Hi there Daniel, we want to first thank you for your review and for staying with us. We appreciate any feedback guests may have for us and are glad to hear you enjoyed your stay with us. We apologize for the hot tub, we will make sure to address this issue. We hope to welcome you back soon!
5.0分
家庭亲子
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Nice place. Convenient, right off the freeway but you don’t hear the freeway traffic. Free breakfast that was full of options from omelets to oatmeal and cold cereal.
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酒店回复: Thank you for taking time to share your experience with us. We're glad to hear you enjoyed the breakfast options and the convenience of the location. We hope to have the pleasure of welcoming you back to our hotel soon!- Hampton inn Ellensburg staff
4.0分
其他
The towels were too thin for what the hotel used to have and why I prefer higher end hotels
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酒店回复: Hello, first and foremost, thank you for staying with us. We thank you for providing us with an honest score and review. All input is truly appreciated from our guests, and it is through this honest critique that we are most able to make improvements that matter to our guests. We appreciate your business and hope to welcome you back!
5.0分
家庭亲子
great location right off the freeway, indoor pool, breakfast and clean rooms.
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酒店回复: Hello Kelli, we are so glad you enjoyed the pool, breakfast, and the rooms were clean. Thank you for your feedback, it is always appreciated. We hope to welcome you back again soon!
3.0分
其他
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Pool area is clean, breakfast looked good. We did have dirty bed sheets and the rollaway sheets didn’t fit properly, the blanket was frayed and really old looking.
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酒店回复: Hi there Alex! We first want to thank you for your review and for staying with us. We are sorry to hear that there were some issues during your stay, we will take note of this and ensure that problems like things are prevented in the future. We hope to welcome you back soon!
5.0分
情侣出游
The staff was friendly helpful and supportive of all of our needs.
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酒店回复: Hi there Christy! We are so happy to hear you enjoyed your stay with us and found our staff to be so accommodating! Thank you for your feedback and for staying with us, we hope to welcome you back soon.
5.0分
其他
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Was a great spot to rest and get good sleep. Was nice, quiet and clean. The staff was friendly and helpful. Breakfast was pretty good, I enjoyed the waffle maker. Will be back if I need to stay in Ellensburg again.
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酒店回复: Hello Lauren thank you so much for choosing to stay with us and providing valuable feedback. We are happy to hear you enjoyed your stay and look forward to seeing you again. Happy Easter.
The only thing we could complain about was how cold our room was when we first arrived. The air conditioning was so low you could keep food cold. We turned up the heat, but the first night I slept with a sweatshirt on. Other than that, everything was great.
They were extremely polite. I showed up and asked where I could buy Aleve PM and the wonderful employee gave me Advil PM complimentary. The room was comfy, the A/C worked great. The shower was great. The only critique is that whomever ordered the faucets went a little short. It was impossible to wash hands without hitting my hands on the sink cause they ordered such short faucets. I highlight this to express how wonderful everything else was, including the breakfast.
We were traveling and it was late. I know this hotel is safe and reliable. The staff is nice. I think that for the location, it is expensive
Labor Day Weekend in Ellensburg
Check in was very easy. Rooms were pretty clean except for the floor. (Floor was a bit dirty like it had not been cleaned in a while). Bed was comfortable, bathroom was very clean, the breakfast bar was really good with many options that changed daily. Coffee was Great. Staff was friendly and helpful. Pool was clean and warm. Only disappointment was the hot tub, It had a funny smell, water was cloudy looking like it was not well filtered and only 1 or 2 jets were working. The timer for the hot tub was very loose on the wall.
Nice place. Convenient, right off the freeway but you don’t hear the freeway traffic. Free breakfast that was full of options from omelets to oatmeal and cold cereal.
The towels were too thin for what the hotel used to have and why I prefer higher end hotels
great location right off the freeway, indoor pool, breakfast and clean rooms.
Pool area is clean, breakfast looked good. We did have dirty bed sheets and the rollaway sheets didn’t fit properly, the blanket was frayed and really old looking.
The staff was friendly helpful and supportive of all of our needs.
Was a great spot to rest and get good sleep. Was nice, quiet and clean. The staff was friendly and helpful. Breakfast was pretty good, I enjoyed the waffle maker. Will be back if I need to stay in Ellensburg again.