They took care of our needs and I received a text message saying that I could text them anytime that I might need something.
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1.0分
家庭亲子
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room was cancelled when we got there. was told it was being transferred to next door. they had no clue what they were doing "next door". my points i used to book the room did not work and had to pay cash due to room being cancelled. then the room we didn't book originally costed us more and wasn't out fault...not even where we wanted to stay.
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5.0分
其他
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I always stay here when I come up to Richmond for a hometown visit! Its always clean and comfortable. Plenty of dining options and shopping aswell in the immediate area! Thanks again for a great stay!
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酒店回复: Thank you for taking the time to fill out this survey. We appreciate your business. Have a great day.The Hampton Inn Mechanicsville-
3.0分
其他
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It was very noisy being next freeway. Terrible breakfast. I'm giving 3 stars for the staff and service one star for check in lady and 5 stars for next morning check out man named Kwame who helped us above and beyond. He was only positive experience for us there and the rest is just blah.
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3.0分
其他
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OK Hotel
It was a planned one night stay. Check-in was very impersonal and unwelcoming. Room carpet showed signs of not having been vacuumed. Room was comfortable, bathroom clean and updated.
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酒店回复: Thank you for taking the time to fill out this survey. We appreciate your feedback and have corrected all of your grievances. We apologize for any inconvenience this may have caused you. Have a wonderful day.
5.0分
朋友出游
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Grace was very polite, efficient, and helpful. Check-in was smooth and speedy. Room was clean, comfy beds, nice set-up.
Breakfast offerings were varied and tasty. The coffee was perfect. We enjoyed our stay.
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4.0分
其他
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Room was clean and comfortable. Around our door there was a lot of light coming in. It seems better seals around door or tighter fit would be better. The niggest negative was the $5 per day charge to park in the parking lot. Do you give free breakfast which was very good but charge to park?
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酒店回复: Thank you for filling out our stay experience survey. We appreciate your feedback. Have a great day.
5.0分
其他
Richmond trip
It was more than I expected. The service was 5 + stars. Jason was awesome. He made us feel welcomed
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酒店回复: Thank you for filling out our stay experience survey. We appreciate your feedback. Have a great day.
4.0分
其他
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I'm not sure that there's anything unique about the property. There was no curtain in my window and I was on the ground floor and the shade was opaque. At some point during the first night the window shade on its own decided to roll up and it could not be pulled down again. I did all my changing in the bathroom and at night kept all the lights off but when I watch TV people could just look right in the window. I also have lights streaming in my window at all hours of the night and early morning
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酒店回复: Thank you for filling out our stay experience survey. We appreciate your feedback. Have a great day.
3.0分
朋友出游
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I did not like that they do not have daily cleaning service and they charge $5 a night for parking. When there is plenty of parking and its in a tucked away location. Seemed excessive especially for the high price for the room
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酒店回复: Thank you for filling out our stay experience survey. We appreciate your feedback. Have a great day.
They took care of our needs and I received a text message saying that I could text them anytime that I might need something.
room was cancelled when we got there. was told it was being transferred to next door. they had no clue what they were doing "next door". my points i used to book the room did not work and had to pay cash due to room being cancelled. then the room we didn't book originally costed us more and wasn't out fault...not even where we wanted to stay.
I always stay here when I come up to Richmond for a hometown visit! Its always clean and comfortable. Plenty of dining options and shopping aswell in the immediate area! Thanks again for a great stay!
It was very noisy being next freeway. Terrible breakfast. I'm giving 3 stars for the staff and service one star for check in lady and 5 stars for next morning check out man named Kwame who helped us above and beyond. He was only positive experience for us there and the rest is just blah.
OK Hotel
It was a planned one night stay. Check-in was very impersonal and unwelcoming. Room carpet showed signs of not having been vacuumed. Room was comfortable, bathroom clean and updated.
Grace was very polite, efficient, and helpful. Check-in was smooth and speedy. Room was clean, comfy beds, nice set-up.
Breakfast offerings were varied and tasty. The coffee was perfect. We enjoyed our stay.
Room was clean and comfortable. Around our door there was a lot of light coming in. It seems better seals around door or tighter fit would be better. The niggest negative was the $5 per day charge to park in the parking lot. Do you give free breakfast which was very good but charge to park?
Richmond trip
It was more than I expected. The service was 5 + stars. Jason was awesome. He made us feel welcomed
I'm not sure that there's anything unique about the property. There was no curtain in my window and I was on the ground floor and the shade was opaque. At some point during the first night the window shade on its own decided to roll up and it could not be pulled down again. I did all my changing in the bathroom and at night kept all the lights off but when I watch TV people could just look right in the window. I also have lights streaming in my window at all hours of the night and early morning
I did not like that they do not have daily cleaning service and they charge $5 a night for parking. When there is plenty of parking and its in a tucked away location. Seemed excessive especially for the high price for the room