Plastic bag over the fire alarm, none of the outlets worked near the beds, had adjoining rooms and someone kept trying to unlock the door between
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay. The plastic bag over the fire alarm and the malfunctioning outlets are absolutely not up to our standards, and I appreciate you bringing this to our attention—we have already notified our maintenance team to address these concerns immediately.Regarding the adjoining room door, I apologize for any discomfort this caused. Our team will be reviewing security procedures to ensure all connecting doors are properly secured and that any unusual activity is quickly addressed.Your comfort and safety are extremely important to us, and we regret that we fell short during your visit. We would appreciate the opportunity to discuss this further and make things right. Please feel free to contact us directly at your convenience.Thank you again for your feedback, and we hope to better serve you in the future.
4.0分
朋友出游
AM staff checkout person could have been more personal. Check-in person helped create Hilton Honors to acquire points / discounts in future.
4.0分
其他
the room was clean, parking was convenient, but only one chair for a room for 4 people & no extra blankets.
1.0分
商务出差
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I left my date book in the room and I called back and talked to Keyah she went up and got it from my room and i called back she said she would krep it for me. Now ive been trying to get it and they said they dont have.
5.0分
其他
Kisha at desk was so helpful when we had to leave a day early.
Desk staff and all staff were great.
5.0分
其他
I love bacon. There was none. Kind of a gray colored sausage patty The waffle was good with real butter !
5.0分
家庭亲子
Check in was quick and friendly. Hotel was very nicely decorated. Rooms were clean. Great stay
1.0分
商务出差
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I made a reservation weeks in advance and they oversold, didn't tell me, and gave my room away. Then they were unhelpful, rude, and didn't help me find accommodation anywhere else.
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酒店回复: Thank you for your feedback. According to our records, your reservation was made 9 days prior, on October 2nd. Because the booking was made through a third-party site (*******), your direct contact information was not included with your reservation. We reached out to ******* the day before your arrival to notify them of the issue and again at 4:10 PM on the day of your reservation in an effort to reach you.Unfortunately, since the reservation was not made directly with us, our ability to contact you or make changes was limited. However, we did work with ******* to try and get in touch with you as quickly as possible.We sincerely apologize for the inconvenience and frustration this caused and appreciate your understanding
这不是我住过的汉普顿酒店的正常水准。我觉得这家店是其他连锁酒店翻牌过来的。沙发床很糟糕，我们还得自己铺床。床垫也旧了。
一切都很好。房间、工作人员都很棒，而且很干净。奇怪的是，我们没有毛巾钩……哈哈
我们很享受在套房的住宿。
Plastic bag over the fire alarm, none of the outlets worked near the beds, had adjoining rooms and someone kept trying to unlock the door between
AM staff checkout person could have been more personal. Check-in person helped create Hilton Honors to acquire points / discounts in future.
the room was clean, parking was convenient, but only one chair for a room for 4 people & no extra blankets.
I left my date book in the room and I called back and talked to Keyah she went up and got it from my room and i called back she said she would krep it for me. Now ive been trying to get it and they said they dont have.
Kisha at desk was so helpful when we had to leave a day early.
Desk staff and all staff were great.
I love bacon. There was none. Kind of a gray colored sausage patty The waffle was good with real butter !
Check in was quick and friendly. Hotel was very nicely decorated. Rooms were clean. Great stay
I made a reservation weeks in advance and they oversold, didn't tell me, and gave my room away. Then they were unhelpful, rude, and didn't help me find accommodation anywhere else.