酒店回复: Thank you for your feedback. We are sorry to hear about your recent experience and appreciate you bringing these concerns to our attention.We apologize if the service you received during your check-in did not meet your expectations. We strive to provide courteous and helpful service at all hours, and we’ll be reviewing this situation with our overnight staff to ensure this is addressed appropriately.Regarding the pricing and incidental charges — I understand how frustrating unexpected fees can be. The $20 per night incidental hold is a standard policy and is fully refundable at checkout, provided there are no damages or additional charges. If you haven’t received your $40 incidental hold, we would be more than happy to look into it and help resolve the issue as quickly as possible.Please feel free to contact us directly at 570-969-2100 with your reservation details so we can assist you further.

酒店回复: Thank you so much for your perfect 10/10 review! We're thrilled to hear that you had wonderful experience with us. We always strive to provide exceptional service and a comfortable stay, and reviews like yours lets us know we’re on the right track. We hope to welcome you back again soon!

酒店回复: Thank you for sharing your feedback. We are very sorry to hear that your room did not meet your expectations, especially regarding the balcony. We understand how disappointing it must have been to expect one thing and receive another.Please know that we are actively reviewing how room types are described and assigned to ensure our guests receive exactly what they book. Thank you again for your valuable feedback.