There were plenty of towels but two sinks had only one bar of soap. The blower was noisy. Traffic outside on the street was noisy. The charging socket was loose and didn’t work.
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酒店回复: Thank you for your feedback. We’re sorry for the issues you experienced with the soap, outlet, blower, and noise. This is not the level of comfort we aim to provide, and we’ve shared your comments with our team to address them right away. We appreciate you letting us know and hope to offer you a better experience next time.
4.0分
家庭亲子
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beautiful area and our room was immaculate. the only thing was the microwave was a little outdated but did work fine. the area surrounding the hotel was gorgeous with leaves in their height of color. very quiet.
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酒店回复: Thank you for your kind words! We’re so glad you enjoyed your stay, the peaceful surroundings, and the beautiful fall colors. We appreciate your note about the microwave and will keep that in mind for future updates. We hope to welcome you back again soon!
4.0分
其他
The air conditioner was very loud in our room and one of the electric shades did not work. Overall ok, but noisy to sleep.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear your stay was overall okay, but we’re sorry the noise from the air conditioner and the issue with the electric shade impacted your comfort. We’ll be sure to have our team address these so future stays are more comfortable. We hope to welcome you back for a quieter experience!
5.0分
情侣出游
Room was very clean, bed was very comfortable, nice pool and hot tub and good breakfast options.
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酒店回复: Thank you for your feedback. We are so happy you enjoyed your stay with us!
5.0分
其他
We stay at the Hampton Inn every time we stay in West Bend. It does not disappoint.
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酒店回复: Thanks so much for your kind review! We are already looking forward to your next stay with us!
5.0分
家庭亲子
Room was clean, bed was very comfortable. Breakfast bar was great, good variety.
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酒店回复: Thank you so much for your positive feedback! We look forward to making your next stay amazing!
5.0分
其他
In town for a 50th class reunion. Location was very convenient relative to the reunion venue. Other classmates stayed there, as well.
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酒店回复: Thank you for your positive review! We are happy you enjoyed your stay with us. See you next time!
3.0分
情侣出游
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They don’t clean your room, make your beds, change your sheets or the towels or do anything else unless you stay more than two nights. Gives the Hampton name a bad rap.
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酒店回复: We’re truly sorry our stayover service did not meet your expectations. For multi-night stays, we provide a refresh every other day (replenishing towels, amenities, and emptying trash as needed) with a full service cleaning every 3rd day or sooner upon request. While this is a common practice at many hotels, we notify all guests of these services at check-in. We understand it may not have been what you expected, and we sincerely apologize for any disappointment.
1.0分
其他
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Had charges to my room that were not mine. Told them to check their camera for time of purchase. It will show it was not me or my daughter. Will not be staying there again.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear you were unhappy with your experience. After speaking with you directly, our team did investigate and confirmed the items were found in the trash of the room you checked out of that same day, which aligned with the charges. We understand your concerns and are truly sorry to see that you do not wish to return. Should you choose to stay with us again in the future, we’d welcome the opportunity to provide a better experience.
卫生间的糟糕问题
我们周五和周六晚上住在汉普顿酒店。周六，我们的马桶堵了。我下楼报告了这个问题，说需要马上修。但入住前台的人似乎不知道该怎么处理。我下楼待了5到10分钟。回到房间后，发现门没锁。我进去后，前台的人说只是下水慢，最终会完全堵住。从周六到周日我们离开时，马桶一直没能冲水。周日早上我一早就跟前台反映，却被告知他们没有人来处理。像这样的事情应该立即处理，即使他们不得不从社区请水管工来。
There were plenty of towels but two sinks had only one bar of soap. The blower was noisy. Traffic outside on the street was noisy. The charging socket was loose and didn’t work.
beautiful area and our room was immaculate. the only thing was the microwave was a little outdated but did work fine. the area surrounding the hotel was gorgeous with leaves in their height of color. very quiet.
The air conditioner was very loud in our room and one of the electric shades did not work. Overall ok, but noisy to sleep.
Room was very clean, bed was very comfortable, nice pool and hot tub and good breakfast options.
We stay at the Hampton Inn every time we stay in West Bend. It does not disappoint.
Room was clean, bed was very comfortable. Breakfast bar was great, good variety.
In town for a 50th class reunion. Location was very convenient relative to the reunion venue. Other classmates stayed there, as well.
They don’t clean your room, make your beds, change your sheets or the towels or do anything else unless you stay more than two nights. Gives the Hampton name a bad rap.
Had charges to my room that were not mine. Told them to check their camera for time of purchase. It will show it was not me or my daughter. Will not be staying there again.