酒店回复: Thank you for the 10/10 review! We’re so glad you enjoyed your stay and appreciated our service. ¡Esperamos darle la bienvenida nuevamente pronto!
5.0分
家庭亲子
原文
翻译提供方：Google
优质服务
4.0分
情侣出游
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Staff person was really nice and greeted us at the front desk. As for the room It was really nice and roomie, but I would like to see a table on the other side of each bed with phone charging stations and lights to read by. overall, the room was very nice.
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酒店回复: Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that our staff made you feel welcome and that you enjoyed your spacious room. We appreciate your suggestion about adding tables with charging stations and reading lights — that’s a great idea, and we’ll be sure to share it with our team for future improvements. We hope to have the pleasure of welcoming you back again soon!
5.0分
商务出差
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1-night biz stay
1-night biz stay
Reliable site at one of my centralized business locations on the west coast.
Food and plaza is filling out as well in that walkable zone for many.
Definite re-book for me when the occasion arises.
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酒店回复: Thank you for the wonderful review! We’re happy to hear you enjoyed your stay and the convenient location. We look forward to welcoming you back on your next business trip!
5.0分
其他
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Vacaciones
Everything was excellent from the moment I arrived, very good service. A girl at the reception didn't know Spanish and tried to help me and spoke to me in Spanish. She has a very good attitude.
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酒店回复: Thank you for the 10/10 review!We’re so happy to hear that everything was excellent from the moment you arrived and that you received very good service throughout your stay. It’s especially great to know our front desk team made the effort to communicate in Spanish and provided friendly, attentive assistance — that level of care truly matters to us.We appreciate your kind feedback and hope to welcome you back again soon for another excellent stay.
5.0分
朋友出游
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We came down here for a concert and everyone was extremely nice. The property was well maintained. Our room was really nice. I think the only thing that I could add that maybe should be changed would be to add more lighting into the room.
All in all, it was a great experience and I would definitely recommend staying here.
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酒店回复: Thank you for the 10/10 review!We’re thrilled to hear you had a great experience during your stay and that our team’s friendliness, the condition of the property, and your room all stood out positively. We also appreciate your thoughtful suggestion regarding additional room lighting — feedback like this helps us continue improving the guest experience.Thank you for recommending us. We truly appreciate your kind words and hope to welcome you back again soon for another excellent stay.
5.0分
商务出差
2-night biz stay
2-night biz stay
Comfortable, good location, very reputable spot.
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酒店回复: Thank you for the 10/10 review! We’re delighted you found your stay comfortable and convenient. We appreciate your business and look forward to welcoming you back soon!
2.0分
商务出差
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Hilton Hotel
The room was dark and dank. Carpet was out right nasty and durty. The tile floor is in need of deep cleaning. Very little lighting that made the room very dark. I guess its to hide the dirtyness of the room.
The staff on the other is exceptional.Helpful, friendlyand extremly kind for that they get 5 stars. If the remodel the room it will all be 5 stars. Not a good look for a Hilton.
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酒店回复: Thank you for taking the time to share your detailed feedback.We sincerely apologize for the condition of the room you described. Cleanliness, lighting, and overall room presentation are critical to a comfortable stay, and it’s clear we fell short of the standards expected — and of our own expectations. Your comments regarding the carpet, flooring, and lighting have been shared with our housekeeping and maintenance teams for immediate review and corrective action.We do truly appreciate your kind words about our staff. Providing friendly, helpful, and caring service is something our team takes great pride in, and we’re glad that stood out during your stay.We always strive for a perfect 10 experience, and anything below that tells us we missed the mark. Your feedback is invaluable as we work to improve, and we hope to have the opportunity to welcome you back in the future and provide the stay you expect from a Hilton hotel.
酒店位置优越，干净安静，早餐丰盛美味，员工友好热情。
距离奥特莱斯购物中心 5 分钟车程，距离 RSW 购物中心约 15 分钟车程，距离椰子角 (Coconut Point) 约 10 分钟车程，距离海滩和州立公园约 30 分钟车程，距离萨尼贝尔岛 (Sanibel) 约 40 分钟车程。
友善的人们。丰盛的早餐。舒适的床。完美的位置。
非常好的服务
优质服务
Staff person was really nice and greeted us at the front desk. As for the room It was really nice and roomie, but I would like to see a table on the other side of each bed with phone charging stations and lights to read by. overall, the room was very nice.
1-night biz stay
1-night biz stay
Reliable site at one of my centralized business locations on the west coast.
Food and plaza is filling out as well in that walkable zone for many.
Definite re-book for me when the occasion arises.
Vacaciones
Everything was excellent from the moment I arrived, very good service. A girl at the reception didn't know Spanish and tried to help me and spoke to me in Spanish. She has a very good attitude.
We came down here for a concert and everyone was extremely nice. The property was well maintained. Our room was really nice. I think the only thing that I could add that maybe should be changed would be to add more lighting into the room.
All in all, it was a great experience and I would definitely recommend staying here.
2-night biz stay
2-night biz stay
Comfortable, good location, very reputable spot.
Hilton Hotel
The room was dark and dank. Carpet was out right nasty and durty. The tile floor is in need of deep cleaning. Very little lighting that made the room very dark. I guess its to hide the dirtyness of the room.
The staff on the other is exceptional.Helpful, friendlyand extremly kind for that they get 5 stars. If the remodel the room it will all be 5 stars. Not a good look for a Hilton.