酒店回复: Thank you for taking the time to share your feedback. I want to sincerely apologize for the inconveniences you and your team experienced during your recent stay with us.We understand how frustrating it must have been to arrive and find that the hotel was undergoing remodeling without prior notice, and that several amenities—including the laundry service and a comfortable pool—were not available as expected. Additionally, I’m truly sorry to hear about the air conditioning issues that affected your rooms. That’s not the experience we aim to provide, especially for a group like yours traveling for a tournament.Your concerns have been shared with our management and maintenance teams so we can address these issues and ensure we do better moving forward. We genuinely appreciate your patience and understanding, and we regret that we fell short during your stay.We hope to have the opportunity to welcome you back once renovations are complete and offer you the stay you originally expected.
酒店回复: Dear Valued Guest,Thank you so much for taking your time and providing valuable feedback with us. I sincerely apologize we were unable to find your headphones after your departure. We take lost items seriously and have a tracking system when any guest items are found. As I have your information on file, I will follow up with you if I am able to find anything when looking into this. Once again, thank you for the valuable feedback and I hope that you decide to stay here again if you are ever in the area.Sincerely,
酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our hotel is currently undergoing renovations to improve our facilities, and we regret that this was not clearly communicated prior to your arrival.We understand how disappointing it must have been to find the main bar and restaurant closed, as well as issues with the air conditioning and TV in your room. Please know that your comfort and satisfaction are very important to us, and we are actively working to resolve these matters as quickly as possible.We truly appreciate your patience and understanding during this transitional period, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve once the renovations are complete.If there is anything we can do to make it right, please do not hesitate to reach out.
酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this one from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
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翻译提供方：Google
这房子急需翻新。天花板像爆米花一样，地毯上也有污渍。工作人员非常友好，还退了我们的钱。
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酒店回复: Thank you for your feedback and for taking the time to share your experience. We sincerely apologize that the condition of the property did not meet your expectations during your stay.We understand how important a comfortable and well-maintained environment is, and we're pleased to share that our hotel has been undergoing extensive renovations since February 2025 to address exactly these types of concerns. While we know this doesn't change your recent experience, we hope you'll consider giving us another opportunity to welcome you back once the updates are complete.We're glad to hear our team was able to assist you and that their service left a positive impression. Your comments are truly appreciated and will help guide us as we continue working to improve.
酒店回复: Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
酒店回复: Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
酒店回复: Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.
服务态度好 早餐丰富 房间整洁 位置佳！
酒店正在装修，但我们没有被告知……没有洗衣服务……大多数房间的空调都坏了……游泳池冰冷……我们是一支垒球队，预订了 10 个房间
耳机被偷了
我把耳机落在那里了。退房几个小时后我打电话报警。房间当时没有人入住。
即使我解释说苹果公司在酒店展示耳机，他们也说找不到。
除了房间，我哪儿也没去。耳机是被酒店员工偷的。没有其他解释。我来丹佛了。我以前住过那里。我再也不会住那里了。
非常干净，交通便利，方便前往该地区的任何地方。我觉得阳光太晒，导致暖通空调系统不堪重负。如果空调能正常运转，我会给五星好评。
酒店正在装修，我们当时并不知道。主酒吧和餐厅都关闭了，只留下一个临时区域用来供应饮料和食物。空调不太好用，电视也坏了。
首先，我无意贬低员工。他们很棒，也很乐于助人，但是……
马桶坏了，冲水时不出水。我报告了此事，并联系前台让维修人员“解决”了这个问题。第二天，马桶又出现了同样的问题，所以他们把我换到了隔壁的房间。
新房间的淋浴间到处都是霉菌，门锁也坏了。
我在那里住了四个晚上，有三个晚上都没有Wi-Fi。第一天晚上他们向我保证他们正在修。除此之外，三楼电梯出口的走廊里弥漫着一股污水变电站的气味。
这房子急需翻新。天花板像爆米花一样，地毯上也有污渍。工作人员非常友好，还退了我们的钱。
客房服务差。
如果你付费包含早餐，就不要限制顾客只有两种选择，也不要把用早餐券的顾客当****！所以我们吃完第一顿早餐后就没再回去了。
房间从来没有清洁服务，我们深夜回家后不得不至少要干净的毛巾。我们入住时，淋浴间很脏，固定装置上有水渍，还有头发。房间有异味，空调很弱。非常不满意
千万别为了泳池来这里。
我特意预订了这家酒店，就是因为他们宣传的室内恒温泳池。“室内恒温水疗池和热水浴缸”。泳池房间简陋狭小。空调一直开着，冷得要命。泳池温度根本达不到游泳所需的温度。当时有几个胆子大、怕冷的孩子在里面，所以我也让我的孩子去玩了一会儿。她一进到恒温泳池，很快就着凉了，剩下的时间我们都陪着一个发烧的孩子。哦，对了，热水浴缸上贴着“故障”的标志，看起来像是永久的。