酒店回复: Thank you for staying at the Holiday Inn Express. We look forward to seeing you again.
1.0分
其他
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Took forever to get checked in and I had to use 2 credit cards because their system didn’t work. Didn’t honor my Expida pricing so I paid full price and they charged me an extra $15.00 they claimed is a convenience fee. Convenience fee for what? Nothing at this place was convenient!
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酒店回复: Thank you for your feedback. I will make sure we train our staff on how to check in third parties to ensure a fast and welcoming check in experience. I'm truly sorry your experience here with us was not great.
3.0分
其他
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The customer service is great but there are some major plumbing issues with the bathroom. Most of the time the toilets wouldn’t flush and seemed to back up. We changed rooms twice and had issues with both rooms. We talked to other guests during breakfast and the issue was widespread. Also, the breakfast was terrible. Everything was overcooked.
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酒店回复: Thank you for your review and feedback. We are sorry to hear about the plumbing issues you experienced while staying with us. We have shared this with our staff so that they are aware and can make sure these issues get fixed right away. It was a pleasure having you as our guest, and thank you again for choosing to stay with us.
3.0分
情侣出游
Place was dingy. Breakfast tasted like it was cooked in a microwave
酒店回复: Thank you for your feedback on your recent stay with us.
4.0分
其他
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This is a very nice hotel, we used to love Hampton Inns, however we were extremely disappointed to find dogs in the hotel. We did not realize that Hampton is a pet friendly hotel. We feel this is disrespectful of people who do not want to coexist with animals! Who wants to go to breakfast and find animals in the dining area? Also a man came in with a large barking bulldog while we were in the dining area. Do you guarantee that only certain rooms are used for customers with pets?
4.0分
其他
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Standard Hotel
It was a good stay.
As usual, American hotel "free breakfast" was bland and lacking.
I wish American hotels would get away from using so much paper and plastic
2.0分
商务出差
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Noise night
Our room was in front elevator, noise all night long, bed and bed clothes looks really old and uncomfortable.
Poor acoustic isolation, we could hear conversation on apartment above us and both on sides.
We usually like HIE but was a bad experience
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酒店回复: Antonio, Thank you for the review and taking the time to let us know about your experience you had. I'm very sorry for the unpleasant evening you had, i hope you give us another chance in the future.
5.0分
家庭亲子
Very comfortable they did a great job
酒店回复: Thank you for rating your stay with us a 10 out of 10.
房间看上去很干净，服务态度也很好。但房间有两只苍蝇飞来飞去的，只好把食物、杯子用纸巾盖起来。第二天早餐时餐厅里也有苍蝇，出发时车门外也有。也许不是酒店的问题，是当地环境应该清理一下吧
员工非常友好热情
同意
Took forever to get checked in and I had to use 2 credit cards because their system didn’t work. Didn’t honor my Expida pricing so I paid full price and they charged me an extra $15.00 they claimed is a convenience fee. Convenience fee for what? Nothing at this place was convenient!
The customer service is great but there are some major plumbing issues with the bathroom. Most of the time the toilets wouldn’t flush and seemed to back up. We changed rooms twice and had issues with both rooms. We talked to other guests during breakfast and the issue was widespread. Also, the breakfast was terrible. Everything was overcooked.
Place was dingy. Breakfast tasted like it was cooked in a microwave
This is a very nice hotel, we used to love Hampton Inns, however we were extremely disappointed to find dogs in the hotel. We did not realize that Hampton is a pet friendly hotel. We feel this is disrespectful of people who do not want to coexist with animals! Who wants to go to breakfast and find animals in the dining area? Also a man came in with a large barking bulldog while we were in the dining area. Do you guarantee that only certain rooms are used for customers with pets?
Standard Hotel
It was a good stay.
As usual, American hotel "free breakfast" was bland and lacking.
I wish American hotels would get away from using so much paper and plastic
Noise night
Our room was in front elevator, noise all night long, bed and bed clothes looks really old and uncomfortable.
Poor acoustic isolation, we could hear conversation on apartment above us and both on sides.
We usually like HIE but was a bad experience
Very comfortable they did a great job