酒店回复: I am delighted to see that you enjoyed your stay with us. I hope we are your first choice for accommodations the next time you are in the Fairfield/Napa-Valley area. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again; I hope to see you again very soon at the Staybridge Suites Fairfield/Napa-Valley area.
1.0分
商务出差
Had to switch rooms 1st room all the cabinet glass was busted out. 2nd room tv didn’t work ask for it to be fixed Saturday and it never was set up.
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酒店回复: On behalf of our entire staff, I want to take a minute to apologize for not meeting and/or exceeding your expectations and not providing you with a "10" stay. We know you have many hotel options while in the Napa-Fairfield area and we appreciate that you choose Staybridge Suites. I will relay your review to our entire team so that we may continue to improve. If you have any further questions/comments/concerns/feedback, please do not hesitate to contact me at the property as I am always available to all of our valued guests.
4.0分
商务出差
The room was great. Pool was a little cold, and the spa was a little hotter than I would like. Near where my conference was at which was great.
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酒店回复: Thank you for taking the time to complete the survey. If there is anything else we could have done to make your stay more enjoyable please don’t hesitate to let us know. We take the guest experience very seriously at our property, and we appreciate any and all feedback we receive from those who have stayed with us. If you have any questions, do not hesitate to contact us. Again, thank you for staying at Staybridge Suites Fairfield/Napa-Valley Area.
3.0分
其他
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Clock in room had not had time change, remotes to TV not working properly. Toilet flush not working properly and after flushing made a loud squicky noise that lasted a long time
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酒店回复: On behalf of our entire staff, I want to take a minute to apologize for not meeting and/or exceeding your expectations and not providing you with a "10" stay. We know you have many hotel options while in the Napa-Fairfield area and we appreciate that you choose Staybridge Suites. I will relay your review to our entire team so that we may continue to improve. If you have any further questions/comments/concerns/feedback, please do not hesitate to contact me at the property as I am always available to all of our valued guests.
2.0分
其他
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Staff is very inattentive. Outside doors don’t work, when customers tell them that I’ve seen them gaslight them telling them you just have to keep sliding. I just tried two doors and got locked out, was told that I had to use the dead phone.
Hotel is falling apart and apparently the staff knows it, the management won’t fix it, so instead they gaslight customers and lock them out of the hotel at night while the staff is gone for 15 minutes at a time taking smoke breaks.
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酒店回复: On behalf of our entire staff, I want to take a minute to apologize for not meeting and/or exceeding your expectations and not providing you with a "10" stay. We know you have many hotel options while in the Napa-Fairfield area and we appreciate that you choose Staybridge Suites. I will relay your review to our entire team so that we may continue to improve. If you have any further questions/comments/concerns/feedback, please do not hesitate to contact me at the property as I am always available to all of our valued guests.
2.0分
家庭亲子
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Our room was absolutely filthy. There were stains everywhere — on the bedding, bed skirt, and even the nightstands. The linens were full of holes, and the blackout curtains had so many tiny holes that sunlight streamed through in the morning. It looked like moth damage, but honestly, it was hard to tell.
We rented the suite with one king bed and two queens, and one of the queen beds smelled strongly of cat urine. The furniture and flooring were old and dirty, and the entire room felt neglected. It’s clear they don’t clean thoroughly between guests — something as simple as wiping down the nightstands had been missed.
Unfortunately, we arrived around 2 a.m. and had to leave early for a bridal shower, so we didn’t see just how bad it was until later that day. By then, it was too late to request another room, and we only had to endure one more night. Still, I felt genuinely uncomfortable staying there.
We grabbed some food on our way out to the bridal shower, and it was fine — nothing amazing, just very basic but tolerable.
Overall, they seriously need to invest in new linens, furniture, and flooring — and, more importantly, better cleaning practices. I would never stay here again and regret not speaking up immediately about the condition of the room.
5.0分
家庭亲子
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The breakfast was great, a lot of selection of different food. Hard broil eggs, scramble eggs, sausages, potatoes, bread, bagels, muffins, fresh fruits, self made waffles, cereals, etc. The staff are wonderful. I have an issue of not knowing how to turn on the stove in my room and called the front desk. A staff knocked on the door about a minute later to help. All the staffs are very polite.
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酒店回复: I am delighted to see that you enjoyed your stay with us. I hope we are your first choice for accommodations the next time you are in the Fairfield/Napa-Valley area. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again; I hope to see you again very soon at the Staybridge Suites Fairfield/Napa-Valley area.
房间很棒，私密性也很好。早餐虽然谈不上精致，但免费且种类齐全，已经很不错了。庭院区域也很漂亮。员工很友好。现代化浴室和厨房都很棒。
非常棒的房间，氛围也很好。
如果封闭空间通风不良，电梯没有空调，或者至少没有风扇，我老婆就会惊恐发作！
晚上，市里停电了，我们没法休息，因为酒店没有应急电源，也就是说，客人停电时只能依靠酒店。
他们只说这不是酒店的问题，而是市里的问题，却没有为我提供任何解决方案，以弥补时间安排不当和酒店完全没有休息。我给这家酒店的价格和舒适度打3分；我绝对不会再来了。
非常好的地方
Had to switch rooms 1st room all the cabinet glass was busted out. 2nd room tv didn’t work ask for it to be fixed Saturday and it never was set up.
The room was great. Pool was a little cold, and the spa was a little hotter than I would like. Near where my conference was at which was great.
Clock in room had not had time change, remotes to TV not working properly. Toilet flush not working properly and after flushing made a loud squicky noise that lasted a long time
Staff is very inattentive. Outside doors don’t work, when customers tell them that I’ve seen them gaslight them telling them you just have to keep sliding. I just tried two doors and got locked out, was told that I had to use the dead phone.
Hotel is falling apart and apparently the staff knows it, the management won’t fix it, so instead they gaslight customers and lock them out of the hotel at night while the staff is gone for 15 minutes at a time taking smoke breaks.
Our room was absolutely filthy. There were stains everywhere — on the bedding, bed skirt, and even the nightstands. The linens were full of holes, and the blackout curtains had so many tiny holes that sunlight streamed through in the morning. It looked like moth damage, but honestly, it was hard to tell.
We rented the suite with one king bed and two queens, and one of the queen beds smelled strongly of cat urine. The furniture and flooring were old and dirty, and the entire room felt neglected. It’s clear they don’t clean thoroughly between guests — something as simple as wiping down the nightstands had been missed.
Unfortunately, we arrived around 2 a.m. and had to leave early for a bridal shower, so we didn’t see just how bad it was until later that day. By then, it was too late to request another room, and we only had to endure one more night. Still, I felt genuinely uncomfortable staying there.
We grabbed some food on our way out to the bridal shower, and it was fine — nothing amazing, just very basic but tolerable.
Overall, they seriously need to invest in new linens, furniture, and flooring — and, more importantly, better cleaning practices. I would never stay here again and regret not speaking up immediately about the condition of the room.
The breakfast was great, a lot of selection of different food. Hard broil eggs, scramble eggs, sausages, potatoes, bread, bagels, muffins, fresh fruits, self made waffles, cereals, etc. The staff are wonderful. I have an issue of not knowing how to turn on the stove in my room and called the front desk. A staff knocked on the door about a minute later to help. All the staffs are very polite.