酒店回复: Hello Matthew,Thank you for taking the time to share your concerns regarding our parking fee. We understand your frustration about unexpected charges and sincerely apologize for any disappointment or inconvenience this caused. Transparency is important to us, and we are actively reviewing how our parking information is communicated across booking channels to prevent surprises in the future. If you have further questions or if there’s anything we can assist with, please reach out to us directly. We hope to restore your trust and welcome you again.Sincerely,Ann Arbor Marriott Ypsilanti at Eagle Crest
酒店回复: Hello Clarissa,Thank you for sharing your experience and for your loyalty over the years. We deeply regret that your most recent stay did not reflect the welcoming and restful environment you expect from us. We are sorry for the issues with staff attitude, cleanliness, and noise from both the event and renovations. The impact on your comfort and rest is concerning, and not the standard we strive to uphold. We will address your feedback directly with our team to reinforce our commitment to attentive service and to improve noise, scheduling, and housekeeping coordination during events and renovations. Please reach out to us directly so we may discuss your concerns personally and do our utmost to regain your trust.Sincerely,Ann Arbor Marriott Ypsilanti at Eagle Crest
酒店回复: Hello Ali,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we are deeply sorry that we fell short in this instance.We appreciate your kind words about our staff and are glad that the late check-out was helpful. Please be assured that we take your comments very seriously and have shared your feedback with our management team to address the issue promptly.
酒店回复: Hello Sandra,Thank you for sharing such a wonderful account of your stay and for recognizing Kyle and your server. We are delighted that their warm hospitality inspired you to enjoy dinner and drinks here with your daughter. It is our aim to deliver memorable moments and attentive service, and we are thrilled your visit reflected this. If your travels bring you back to the area, we would be honored to welcome you again.
酒店回复: Hello Rajeev,Thank you for sharing your experience with us. We’re pleased to know you found our staff professional and enjoyed your updated room. It’s wonderful to hear our team could assist with your early check-in—we’re always happy to help make your stay smoother. Should your travels bring you back, we’d be delighted to welcome you again.Warm regards,Ann Arbor Marriott Ypsilanti at Eagle Crest
酒店回复: Hi Chin. I'm so sorry to hear about the noise issues. We want our guests to sleep soundly so we'll definitely look into the issues you raised with maintenance. Thanks for letting us know. Hope you'll consider staying with us again next time you're in town.
酒店回复: Thanks for the great review, Kimberly! So glad we were convenient for your visit. I’m sorry the noise disrupted your sleep. We’ll look into it. Hope to see you again next time you’re in town!
酒店回复: Thank you for sharing your experience, Tony. We're sorry to hear about the issues you encountered during your stay, including the cleanliness concerns, elevator issues, and the delayed meals. These are not the standards we aim for, and we will address these concerns with the team to improve for future guests. We sincerely apologize for the inconvenience and hope you'll give us another chance to deliver a better experience.
很棒的酒店，服务也很好。
过夜客人的停车费为每天30美元。这令人意外，对于位于市中心、停车位价格昂贵的酒店来说，这很合理。在这种情况下，不在任何预订中公开停车费金额显得很不礼貌。为独特的体验支付额外费用是可以的，但高层的期望是，不要破坏交易中的信任。
我们在这里住过很多次了。这次入住，我对员工非常失望，他们不友好，肢体语言也让人感觉自己是个问题。酒店前厅没有像往常一样提供咖啡。酒店已经告知了所有人即将举行一场盛大的印度婚礼，但这给入住万豪酒店的其他宾客（如果不是婚礼宾客）带来了极大的不便。酒店低音一直响到晚上11点。我们住在7楼，离婚礼场地几乎是尽可能远，音乐的低音让人头疼。直到早上8点，我们才被楼上正在装修的锯子切割的声音吵醒。我们能理解工作日里施工的噪音，但在周末，我们没想到在一整晚的低音之后会被这么大的噪音吵醒。前台似乎对所有投诉都置之不理，真的不太在意。我知道酒店是一个会场，但也有人来参加会议、工作或其他活动。婚礼不应该打扰其他活动。令人震惊的是，酒店的走廊和我们的房间都不干净。以前从未经历过这种情况。不知道是不是因为现在施工造成的。我们一直很喜欢这家酒店，湖景优美，私密性好，自然环境安静。但这次入住体验却大不如前，而且很遗憾，我们两晚的住宿期间发生了太多这样的事情。
经过长途旅行，我们抵达酒店时已过午夜，不幸的是，房间里有昆虫。这让我们难以休息。酒店工作人员很好心地允许我们延迟退房，我们对此深表感谢，但由于我们无法安心等待，所以决定比计划提前退房。
恳请您将此反馈告知酒店管理层。我无意损害酒店的声誉，只是想强调这个问题，以便我们能够解决。如有需要，我们可以提供视频。
再次感谢您提交反馈。
凯尔帮我办理了入住，他非常热情好客，热情地邀请我来度假村。我没有回安娜堡和女儿一起吃晚饭，而是带她回酒店吃了晚饭，喝了点东西，因为酒店的服务太棒了。晚餐很棒，我们的女服务员也很棒。
总的来说，这家酒店还不错……只是有点老旧，需要翻新一下。工作人员非常专业。房间很漂亮，而且很新。我特别感谢他们最后一刻安排的提前入住。非常感谢！
第一晚我被安排到一间空调整天发出滴答滴答声的房间，让我整晚都没睡好。另外，房间的窗户应该有两层遮光帘，一层不透明，一层半透明，但这间只有半透明的一层。早晨的阳光也让我的入住体验非常不舒服。第二天，我被要求换到8楼的另一个房间。这次空调运行正常，但房间靠近电梯，所以我能听到电梯井道移动和叮当声，而且这种噪音持续了一整天，更不用说从电梯里出来的客人大声的笑声和叫喊声了。
多年来最差的万豪酒店
这可能是我30多年旅行经历中住过的最差的万豪酒店了。暖气/空调控制不好，墙上的恒温器完全不起作用。淋浴间的地板非常滑，淋浴间的角落里有一根金属杆，如果摔倒的话，头可能会被划伤（见图）。热水有时烫，有时只是温热（可能取决于酒店的使用情况）。衣柜也很糟糕，只有大约12英寸宽（见图）。
我喜欢它离东密歇根大学和 Depot Town 很近。离高速公路也很近！
我不喜欢你能听到隔壁房间的谈话声、晚上从走廊门下和门上方发出的灯光、早上关门的声音以及停车费。如果你花那么多钱住在那里，停车应该是免费的
浴室里的四只大蚂蚁把孩子们吓坏了。其中一只床单看起来不干净，或者是上一位客人之后换的。我妻子有两次遇到这种情况，要么她的餐点忘记放上去，要么当其他餐点上来时她的餐点延迟了。电梯需要维修。房间电话坏了。厕所不能正常工作。