Check in fast, friendly. Room/bed very nice. Temp hard to control.
Breakfast very good. Lots of choices.
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酒店回复: Thank you so much for the great review! We are glad to hear that our complimentary breakfast and our staff we able to make your stay a pleasant one. Again, thank you for choosing us, and we hope to see you again soon.
5.0分
商务出差
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The staff was absolutely amazing, very friendly and helpful. The room was exceptionally clean and comfortable. I love that the air conditioning was nice and cool when entering the room. I stayed because I needed to be close to KU hospital for surgery the next day and I had a very peaceful and comfortable nights rest. Plenty of towels in my room, lots of amenities if you need them, and again I have to say the staff are some of the friendliest people I've met working at a motel. They truly went above and beyond to make our stay a pleasant one. Absolute 5 stars in my opinion.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express at Grandview MO.I am delighted to hear that our staff was able to make your stay a very pleasant one. We always aim to provide each guest with a great experience at our hotel. Please know that your feedback is important to us. Again, taking you for choosing Holiday Inn Express and we hope to serve again in the future.
1.0分
商务出差
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Awful
Where to start. Check in was fine. But then at midnight, a strange beeping noise started in my room. I told the front desk when I woke up and was headed out. I was told that I should have notified them immediately because it was a battery change for the fire alarm but as a solo female traveler I didn’t feel comfortable having a stronge man in my room at midnight. Got back after work and it wasn’t the fire alarm battery but something else and I had to switch rooms. Which they deactivated my old room key so when I tried to Gether my belongings, I couldn’t get into the room. Then had to wait again at the front desk to get it activated. There was feces on the light switch in the bathroom as well. Never got an apology or anything from staff. Pretty much a just-that sucks for you. Will NEVER stay at this location again.
5.0分
其他
Very helpful desk staff. Had bandaids, a phonr charger and he even got us plates and silverware for our take out!! Very helpful!!!
酒店回复: Thank you for the 10 Stevie--we hope to see you again!
4.0分
商务出差
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Good, but....
Everything was quite acceptable with the exception of the TV-over 75% of the channels either didn't come in or had weak signal. Not very acceptable nor pleasing when all that's wanted after a very long drive and long days is to just watch TV & do nothing! ☹️
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to know that most aspects of your stay were enjoyable, but we’re very sorry for the frustration you experienced with the television service. After a long day of travel, we understand how important it is to simply relax, and we regret that the TV signal did not meet expectations. Please know our team is working with our provider to address this issue to ensure a more reliable experience for our guests. We appreciate your comments and hope to have the chance to welcome you back for an even more comfortable stay.~Anissa
4.0分
家庭亲子
Our team stayed here and it was the perfect location between venues. It was nice having breakfast before we had to head out as well.
4.0分
朋友出游
Was clean and comfortable, was close to one of the major roads though so convenient for traveling around the town.
5.0分
其他
Great hotel
Great hotel for a night stay, breakfast was good and the pool was nice except there were no towels to dry off with.
4.0分
其他
Stay was great. It would have been great for the pool to be open later—who swims at 6:00 AM? Breakfast was nice and fresh even 30 minutes before closing.
3.0分
家庭亲子
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There was limited staff to accomodate guests, and limited hours for dining that didnt mesh with our schedule. We selected the hotel because we thought we'd be able to squeeze in breakfast before our event (swim meet) and were told it wasnt available.
Likewise there were multiple rooms occupied by a team of some sort that were exceptionally loud way into the night without any recourse
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酒店回复: Hello Mike We're really sorry to hear about your experience with the food. That must have been really tough for you. We definitely appreciate the feedback and will look into breakfast hours to ensure this doesn’t happen again.
Check in fast, friendly. Room/bed very nice. Temp hard to control.
Breakfast very good. Lots of choices.
The staff was absolutely amazing, very friendly and helpful. The room was exceptionally clean and comfortable. I love that the air conditioning was nice and cool when entering the room. I stayed because I needed to be close to KU hospital for surgery the next day and I had a very peaceful and comfortable nights rest. Plenty of towels in my room, lots of amenities if you need them, and again I have to say the staff are some of the friendliest people I've met working at a motel. They truly went above and beyond to make our stay a pleasant one. Absolute 5 stars in my opinion.
Awful
Where to start. Check in was fine. But then at midnight, a strange beeping noise started in my room. I told the front desk when I woke up and was headed out. I was told that I should have notified them immediately because it was a battery change for the fire alarm but as a solo female traveler I didn’t feel comfortable having a stronge man in my room at midnight. Got back after work and it wasn’t the fire alarm battery but something else and I had to switch rooms. Which they deactivated my old room key so when I tried to Gether my belongings, I couldn’t get into the room. Then had to wait again at the front desk to get it activated. There was feces on the light switch in the bathroom as well. Never got an apology or anything from staff. Pretty much a just-that sucks for you. Will NEVER stay at this location again.
Very helpful desk staff. Had bandaids, a phonr charger and he even got us plates and silverware for our take out!! Very helpful!!!
Good, but....
Everything was quite acceptable with the exception of the TV-over 75% of the channels either didn't come in or had weak signal. Not very acceptable nor pleasing when all that's wanted after a very long drive and long days is to just watch TV & do nothing! ☹️
Our team stayed here and it was the perfect location between venues. It was nice having breakfast before we had to head out as well.
Was clean and comfortable, was close to one of the major roads though so convenient for traveling around the town.
Great hotel
Great hotel for a night stay, breakfast was good and the pool was nice except there were no towels to dry off with.
Stay was great. It would have been great for the pool to be open later—who swims at 6:00 AM? Breakfast was nice and fresh even 30 minutes before closing.
There was limited staff to accomodate guests, and limited hours for dining that didnt mesh with our schedule. We selected the hotel because we thought we'd be able to squeeze in breakfast before our event (swim meet) and were told it wasnt available.
Likewise there were multiple rooms occupied by a team of some sort that were exceptionally loud way into the night without any recourse