My issues were the stained dirty curtains and the dead bugs around the shower. Also a huge disappointment was that the shower did not work.
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酒店回复: Dear Amanda, Thank you for taking the time to share your feedback. We’re glad to hear your check-in experience went smoothly and that you enjoyed the breakfast. However, we’re very sorry to learn about the cleanliness concerns and the issue with the shower. This is certainly not the experience we want our guests to have. We’ve addressed these matters with our housekeeping and maintenance teams to ensure they’re corrected right away. We hope you’ll consider giving us another opportunity to provide you with a much-improved stay.
5.0分
其他
I absolutely enjoyed my stay. The staff were friendly and the room was clean. The jacuzzi in the room was a great amenity.
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酒店回复: Dear Demetra, Thank you for your kind words! We’re so happy to hear that you had a great experience. We appreciate your support and look forward to serving you again soon!” Thank you for your feedback! We truly appreciate your support and look forward to serving you for many more years!”
3.0分
其他
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First room had a broken window and water on the floor second room had no towels and the second day of our stay we had no room service for towels sheets trash cans whatever I would not stay there again.
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酒店回复: Dear Patricia, We’re very sorry to hear about the issues you experienced during your stay. This certainly does not reflect our usual standards. We apologize for the inconvenience caused by the room conditions and the lack of housekeeping service. Your feedback has been shared with our team to make sure these concerns are addressed immediately. We truly value your comments and hope you might consider giving us another chance to provide you with a much better experience.
3.0分
家庭亲子
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The lobby and area around were great! The room itself, 2 stars. There was hair in the bath tub, mold on the ceiling. The lamps in the room had not been dusted in awhile. The sheets were very starchy. The room and bathroom definitely only surface cleaned.
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酒店回复: Daer Dianna, Thank you for taking the time to share your feedback. While we’re pleased to hear you enjoyed our lobby and surrounding areas, we are truly sorry to learn about the cleanliness issues you encountered in your room. This is not the level of service we strive to provide, and your comments will be addressed immediately with our housekeeping team to ensure this does not happen again.We value your feedback as it helps us improve, and we hope you will give us another opportunity in the future to provide you with a more comfortable and enjoyable stay.
3.0分
家庭亲子
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I stayed at Best Western and was quite disappointed. The rooms are very outdated and not well maintained — the ceiling needs repair, and the bathroom was not as clean as expected. Overall, the hotel feels neglected and could really use renovation and better housekeeping. I hope management takes this feedback into account, as the location and potential are good, but the current condition does not meet the standards.
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酒店回复: Dear Said, Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations. We appreciate your comments regarding the room condition and cleanliness, and we understand how important these details are to our guests. Please know that we’re addressing these concerns with our housekeeping and maintenance teams, and we’re actively planning updates to improve the guest experience. We value your input and hope you’ll consider giving us another opportunity in the future.
5.0分
其他
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Nice clean, updated hotel in the sticks...
AC was cold, room was very clean and updated.. best thing was the bar and steakhouse... NYC style... only complaint is the gym, but got the job done... parking is plenty
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酒店回复: Dear J C, Thank you for your kind words! We’re so happy to hear that you had a great experience. We appreciate your support and look forward to serving you again soon!” Thank you for your feedback! We truly appreciate your support and look forward to serving you for many more years!”
2.0分
家庭亲子
Shower had hair on the wall and mold as well. The desk staff was excellent.
No hair conditioner in room.
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酒店回复: Dear Corinne, Thank you for taking the time to share your feedback. We’re very sorry for the cleanliness issues you encountered in the bathroom — that’s not the standard we aim to provide. We’re glad, however, to hear that our front desk staff made a positive impression. Your comments have been shared with our housekeeping team to ensure this doesn’t happen again. We appreciate your input and hope you’ll consider staying with us again for an improved experience.
3.0分
家庭亲子
This is the first hotel ever where the toilets were not cleaned, you could see brown inside the toilet.
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酒店回复: Dear Adrian, We sincerely apologize for the cleanliness issue you encountered during your stay. This is absolutely not the level of quality we strive to maintain, and your comments have been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with the clean and comfortable experience our guests expect.
入住体验还行，但深夜前台有点爱找茬，没什么特别原因。卫生间也太脏了。
我在边桌底下发现一只黑色袜子，那不是我的。清洁工作做得不好。
Check in was smooth, breakfast was decent.
My issues were the stained dirty curtains and the dead bugs around the shower. Also a huge disappointment was that the shower did not work.
I absolutely enjoyed my stay. The staff were friendly and the room was clean. The jacuzzi in the room was a great amenity.
First room had a broken window and water on the floor second room had no towels and the second day of our stay we had no room service for towels sheets trash cans whatever I would not stay there again.
The lobby and area around were great! The room itself, 2 stars. There was hair in the bath tub, mold on the ceiling. The lamps in the room had not been dusted in awhile. The sheets were very starchy. The room and bathroom definitely only surface cleaned.
I stayed at Best Western and was quite disappointed. The rooms are very outdated and not well maintained — the ceiling needs repair, and the bathroom was not as clean as expected. Overall, the hotel feels neglected and could really use renovation and better housekeeping. I hope management takes this feedback into account, as the location and potential are good, but the current condition does not meet the standards.
Nice clean, updated hotel in the sticks...
AC was cold, room was very clean and updated.. best thing was the bar and steakhouse... NYC style... only complaint is the gym, but got the job done... parking is plenty
Shower had hair on the wall and mold as well. The desk staff was excellent.
No hair conditioner in room.
This is the first hotel ever where the toilets were not cleaned, you could see brown inside the toilet.