Found a large bug in shower. The toilet wasn’t flushed, still had pee in it.
They did give me a different room.
展开
酒店回复: Dear Barbara, Thank you for letting us know. I’m very sorry about the condition of your first room—this is not the standard we aim to provide. I’m glad we could offer you a different room right away, but the issues you encountered should not have happened in the first place. We’re addressing this with our housekeeping team to ensure it doesn’t repeat. Thank you for giving us the chance to make it right during your stay.
5.0分
家庭亲子
Beautiful and clean hotel. Close to everything. Pool was wonderful. Staff were so friendly and attentive. We will absolutely be back!
展开
酒店回复: Dear Henry, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean hotel, friendly staff, and pool. We can’t wait to welcome you back on your next visit!
3.0分
其他
The room smelled like smoke and then like strawberry cleaner. And there was the previous guest’s hair in the shower drain.
4.0分
情侣出游
展开
This was a convenient overnight stop. Our bed was comfortable, but the pillows were firmer than we like. Unfortunately the showerhead did not allow enough pressure, but there was ample hot water. This facility seemed to be an updated older building so sound proofing was great. Parking area could use brighter lighting. Breakfast was good, but would have liked more fruit/yogurt options. Staff were very friendly and efficient!
展开
酒店回复: Dear Kathryn, Thank you for choosing to stay with us and for sharing such thoughtful feedback. We’re glad to hear you found our location convenient, enjoyed the comfortable bed, and appreciated the soundproofing and friendly staff. We apologize for the issues with the shower pressure and the pillow firmness, and we appreciate your suggestions regarding parking lot lighting and additional breakfast options — this helps us continue to improve. We hope to welcome you back again on your next visit to the area!
5.0分
商务出差
展开
Extremely clean, extremely nice rooms ,extremely comfortable bed and very friendly staff!!! They offer an amazing breakfast and have many amenities. Pool, fitness room, elevator and restaurant on property. Many other restaurants close by and shopping.
展开
酒店回复: Dear Christine, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our clean and comfortable rooms, friendly staff, and all the amenities we offer. We’re glad the breakfast, pool, fitness room, and on-site restaurant made your stay enjoyable. We truly appreciate your kind words and hope to welcome you back again soon!
1.0分
家庭亲子
展开
Staff was great. Hotel was rundown ,dirty, smelly , old and neglected. Other patrons were very loud ,hostile fighting in hallways yelling swearing. And it seemed as if most of the patrons were living there long term. Would not stay again. Very disappointed this is even on *******.
展开
酒店回复: Dear Agnes, Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of the property and the disturbances you experienced during your stay. This is certainly not the impression we want to leave, and we understand your disappointment. We’ve shared your comments with our housekeeping, maintenance, and security teams to ensure these concerns are addressed immediately. We’re glad to know you found our staff great, and we truly appreciate you bringing these issues to our attention so we can continue to improve.
5.0分
商务出差
The man at check in was just lovely!! Room was clean and quiet. Nice breakfast
还好，虽然是工作日，但比平时人多。
入住体验还行，但深夜前台有点爱找茬，没什么特别原因。卫生间也太脏了。
我在边桌底下发现一只黑色袜子，那不是我的。清洁工作做得不好。
Found a large bug in shower. The toilet wasn’t flushed, still had pee in it.
They did give me a different room.
Beautiful and clean hotel. Close to everything. Pool was wonderful. Staff were so friendly and attentive. We will absolutely be back!
The room smelled like smoke and then like strawberry cleaner. And there was the previous guest’s hair in the shower drain.
This was a convenient overnight stop. Our bed was comfortable, but the pillows were firmer than we like. Unfortunately the showerhead did not allow enough pressure, but there was ample hot water. This facility seemed to be an updated older building so sound proofing was great. Parking area could use brighter lighting. Breakfast was good, but would have liked more fruit/yogurt options. Staff were very friendly and efficient!
Extremely clean, extremely nice rooms ,extremely comfortable bed and very friendly staff!!! They offer an amazing breakfast and have many amenities. Pool, fitness room, elevator and restaurant on property. Many other restaurants close by and shopping.
Staff was great. Hotel was rundown ,dirty, smelly , old and neglected. Other patrons were very loud ,hostile fighting in hallways yelling swearing. And it seemed as if most of the patrons were living there long term. Would not stay again. Very disappointed this is even on *******.
The man at check in was just lovely!! Room was clean and quiet. Nice breakfast