I never checked in. I called to cancel and was told to have my third party company contact the property that I could not called the hotel. She was very rude. I bought the extra insurance and was still charged full price for somewhere I did not stay.
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酒店回复: I am so sorry that you were not able to stay at Homewood Suites Ridgeland. Since you booked through a third party, the hotel cannot issue a refund. I am truly sorry for the inconvenience. I know this additional step is a burden for you. Our agreement with ******* prohibits the hotel from refunding directly; all refunds must be made through *******.
2.0分
其他
Property was dirty, pool was green. People running up and down the hallways all night. I think someone from corporate needs to check in on this hotel.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and I am sorry to hear that your experience was unsatisfactory. Our goal is to provide a reliable and friendly experience that makes every guest feel at home, and we sincerely appreciate your feedback.
2.0分
其他
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Bad experience
I will never stay at this location again. I called to see how early I could check in. The lady said callback at 1. I called back & was told my room was available. Arrived 45 minutes later. Checked in & unloaded the luggage. I wanted to see the room before taking our stuff up. The room wasn’t cleaned. The beds weren’t made & trash was in the room. I told the front desk. She called someone to find out what’s going on. Then she told me the room wouldn’t be ready until 3. We had to sit in the lobby & wait. It was after 3 & she told me they got another room available so I won’t be going to the original room #331 because she didn’t know when it would be ready. They moved me to 115. Entered the room. Sanitized everything & unpacked our stuff. The air wasn’t working. At this time it’s a guy at the front desk. He wasn’t friendly at all. He had me standing there for a while. He then told me they had 215 available. I told him I wanted to check it out 1st. I had somewhere to be and he refused to let me move rooms when I got back. So I had to move right away and they didn’t offer to help me. I stayed here 6 days and 5 night no one came to clean my room. They told me I was only scheduled for stay over which is crazy. They had no garbage bags. I purchased my own tissue and garbage bags. It was like pulling teeth to get towels. The breakfast was about the only enjoyable thing. This was my 2nd time staying here in over 5 years. I had an issue that time as well but this time was worse.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and I am sorry to hear that your experience was unsatisfactory. Our goal is to provide a reliable and friendly experience that makes every guest feel at home, and we sincerely appreciate your feedback.
1.0分
其他
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New looking but deceiving
Called ahead and informed staff we were going to be late arriving. Also requested they have accommodations of towels in the room for the number of people in our party.
Arrived had to wait for 14 minutes before anyone checked us in. Got to the room and had to go back downstairs for towels. The room was dirty and looked like someone tried to just put lipstick on an old cow. The floors looked horrible In the room the elevator and the hall. It looked like an old building some tried to cheaply fix up. The sofa sleeper mattress was stained and wore out. Would no go back or recommend. Expected more and have received better out of other Hilton properties.
5.0分
家庭亲子
Attention to details. Bathroom door was crooked due to missing screws. Nightstand clock and light not working. But nice atmosphere, employees and breakfast.
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酒店回复: Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
5.0分
商务出差
The property was clean. The breakfast and reception food was well prepared and tasty. The staff was friendly and the gym was equipment met my needs.
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酒店回复: Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
1.0分
其他
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Beware long hallway
The first suite was horrible the snick leak the tub dripped there was someone else’s toothbrush and toothpaste on the tub. The bathroom just had not been cleaned completely. There was a horrible smell throughout the hotel the elevator was old and noisy, made a crick and sound like he was just going to stop. I have never been at a Hilton that was so BAD.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to provide a reliable and friendly experience that makes every guest feel at home, and we sincerely appreciate your feedback.
2.0分
商务出差
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Not up to Hilton standards
Was told at check-in the room would be cleaned every other day. There 4 days with no service. I was told to put towels outside the door. I did and the towels were taken but never replaced. The furniture was uncomfortable and the mattress was lumpy. Won't stay at this location again
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to provide a reliable and friendly experience that makes every guest feel at home, and we sincerely appreciate your feedback.
5.0分
其他
Breakfast buffet was one of the best I've had. Front desk staff was very friendly and helpful. Excellent stay. I highly recommend!
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酒店回复: Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
2.0分
其他
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The bathroom smelled liked mildew!
The room needs to be modernized. The bed was comfortable but there were stains on the sheets. The room had an odor and the bathroom was horrible. The ceiling had stains not sure if it was mold or not and the closet had a mildew smellaswell as the bathroom. I had to actually go get some air freshner because the smell was that bad.
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酒店回复: Thank you for sharing your feedback about your recent stay with us, and I am very sorry to hear you were unhappy with your suite. Our Housekeeping Team takes pride in providing clean, comfortable suites, bathrooms, and amenities that make every guest feel at home. Your comments will help us prevent future issues and we hope to welcome you back soon.
I never checked in. I called to cancel and was told to have my third party company contact the property that I could not called the hotel. She was very rude. I bought the extra insurance and was still charged full price for somewhere I did not stay.
Property was dirty, pool was green. People running up and down the hallways all night. I think someone from corporate needs to check in on this hotel.
Bad experience
I will never stay at this location again. I called to see how early I could check in. The lady said callback at 1. I called back & was told my room was available. Arrived 45 minutes later. Checked in & unloaded the luggage. I wanted to see the room before taking our stuff up. The room wasn’t cleaned. The beds weren’t made & trash was in the room. I told the front desk. She called someone to find out what’s going on. Then she told me the room wouldn’t be ready until 3. We had to sit in the lobby & wait. It was after 3 & she told me they got another room available so I won’t be going to the original room #331 because she didn’t know when it would be ready. They moved me to 115. Entered the room. Sanitized everything & unpacked our stuff. The air wasn’t working. At this time it’s a guy at the front desk. He wasn’t friendly at all. He had me standing there for a while. He then told me they had 215 available. I told him I wanted to check it out 1st. I had somewhere to be and he refused to let me move rooms when I got back. So I had to move right away and they didn’t offer to help me. I stayed here 6 days and 5 night no one came to clean my room. They told me I was only scheduled for stay over which is crazy. They had no garbage bags. I purchased my own tissue and garbage bags. It was like pulling teeth to get towels. The breakfast was about the only enjoyable thing. This was my 2nd time staying here in over 5 years. I had an issue that time as well but this time was worse.
New looking but deceiving
Called ahead and informed staff we were going to be late arriving. Also requested they have accommodations of towels in the room for the number of people in our party.
Arrived had to wait for 14 minutes before anyone checked us in. Got to the room and had to go back downstairs for towels. The room was dirty and looked like someone tried to just put lipstick on an old cow. The floors looked horrible In the room the elevator and the hall. It looked like an old building some tried to cheaply fix up. The sofa sleeper mattress was stained and wore out. Would no go back or recommend. Expected more and have received better out of other Hilton properties.
Attention to details. Bathroom door was crooked due to missing screws. Nightstand clock and light not working. But nice atmosphere, employees and breakfast.
The property was clean. The breakfast and reception food was well prepared and tasty. The staff was friendly and the gym was equipment met my needs.
Beware long hallway
The first suite was horrible the snick leak the tub dripped there was someone else’s toothbrush and toothpaste on the tub. The bathroom just had not been cleaned completely. There was a horrible smell throughout the hotel the elevator was old and noisy, made a crick and sound like he was just going to stop. I have never been at a Hilton that was so BAD.
Not up to Hilton standards
Was told at check-in the room would be cleaned every other day. There 4 days with no service. I was told to put towels outside the door. I did and the towels were taken but never replaced. The furniture was uncomfortable and the mattress was lumpy. Won't stay at this location again
Breakfast buffet was one of the best I've had. Front desk staff was very friendly and helpful. Excellent stay. I highly recommend!
The bathroom smelled liked mildew!
The room needs to be modernized. The bed was comfortable but there were stains on the sheets. The room had an odor and the bathroom was horrible. The ceiling had stains not sure if it was mold or not and the closet had a mildew smellaswell as the bathroom. I had to actually go get some air freshner because the smell was that bad.