Air in hallway and in our room was anything but fresh, smelled stale.
Room was clean.
Bed and bedding was very comfortable.
Rooms could use an upgrade - peeling paint etc
Nice buffet in the adjoining restaurant but should have been complimentary.
酒店回复: Thank you for the feedback. We hope you visit us again soon.
3.0分
其他
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Asked on the phone ahead of time if they had a big freezer for us to store our cooler full of frozen food for one night and was told yes. Got to the hotel and they said no. The hotel has gone downhill since we stayed there probably 5-6 years ago.
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酒店回复: We apologize for the issue you experienced, and will investigate why anyone would say we have a large freezer available, when there is not one on property. Thank you for letting us know.
1.0分
情侣出游
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I have stayed at this property—and many other Best Western locations—several times and have never had a complaint before. I fully understand that the room rates were higher than usual due to the Grey Cup, and that was my own choice.
However, during this stay, the amenities that I specifically choose Best Western for were unexpectedly unavailable. After checking in, we went to use the gym, only to be told by the front desk that it was closed. We then decided to enjoy the hot tub, but were informed that it was also under maintenance. Finally, we tried to use the indoor pool, but the water was extremely cold and uncomfortable.
When we mentioned this to the front desk staff, they appeared disinterested and simply said “it is what it is.” We explained that we had paid a significantly higher rate and were unable to use a single amenity, and their response was that we “should have called before booking.” I found that reply quite unprofessional, as guests do not typically need to call ahead to confirm whether standard amenities are functioning.
I have never requested a refund before, but in this case, I feel extremely disappointed, and I believe it is fair to request compensation for an experience where none of the expected amenities were available.
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酒店回复: Thank you for the feedback. We apologize you did not enjoy your visit.
我们理解酒店目前为无家可归者提供免费住宿，但这一点应该在描述中明确告知。当我们到达大堂时，看到柜台前挤满了无家可归的人，其中一个脸上有多处疤痕的人正在制造麻烦，警察甚至持枪进入，这让我们大吃一惊。想象一下我们当时的感觉？！虽然每层电梯区域都有保安，但我们仍然感到很不舒服。幸运的是，我们只是短暂停留，为了赶早班飞机。酒店提供免费机场接驳服务，而且离机场只有5分钟车程，这是一个加分项。
我住得很愉快。我的房间宽敞舒适，有足够的空间放松。酒店设施很棒，特别是泳池。工作人员友好又周到。
警报器出了故障，响了起来却关不掉。快到午夜的时候，警报声把我们吵醒了，我们被疏散到大堂，直到消防队赶到检查后才允许我们回到房间。但警报声一直响到凌晨两点！
游泳池和健身房都无法使用。
晚餐很棒，如果不是因为火警警报，我会更享受这次用餐体验。
我们预订这家酒店就是为了享受泳池和热水浴缸，结果到了之后发现泳池和热水浴缸都不能用。这正是我们选择这家酒店的主要原因。到了酒店才待了十分钟，火警警报就响了。后来我们才知道，原来这种情况一直在发生，因为很多住客都在楼里抽烟。
酒店还不错，餐厅也很棒，食物很好吃。但是酒店很吵，我们很难入睡，而且我们第二天一早还要赶飞机。这并非酒店员工的错，每层楼都有足够的保安，但当时酒店住满了撤离人员，他们似乎不太在意其他客人的舒适度。我只能猜测泳池关闭也是出于同样的原因。
我的住宿体验非常愉快，工作人员非常友好。食物也很美味。
非常好的酒店
Front desk staff were friendly and helpful!!!
Air in hallway and in our room was anything but fresh, smelled stale.
Room was clean.
Bed and bedding was very comfortable.
Rooms could use an upgrade - peeling paint etc
Nice buffet in the adjoining restaurant but should have been complimentary.
Asked on the phone ahead of time if they had a big freezer for us to store our cooler full of frozen food for one night and was told yes. Got to the hotel and they said no. The hotel has gone downhill since we stayed there probably 5-6 years ago.
I have stayed at this property—and many other Best Western locations—several times and have never had a complaint before. I fully understand that the room rates were higher than usual due to the Grey Cup, and that was my own choice.
However, during this stay, the amenities that I specifically choose Best Western for were unexpectedly unavailable. After checking in, we went to use the gym, only to be told by the front desk that it was closed. We then decided to enjoy the hot tub, but were informed that it was also under maintenance. Finally, we tried to use the indoor pool, but the water was extremely cold and uncomfortable.
When we mentioned this to the front desk staff, they appeared disinterested and simply said “it is what it is.” We explained that we had paid a significantly higher rate and were unable to use a single amenity, and their response was that we “should have called before booking.” I found that reply quite unprofessional, as guests do not typically need to call ahead to confirm whether standard amenities are functioning.
I have never requested a refund before, but in this case, I feel extremely disappointed, and I believe it is fair to request compensation for an experience where none of the expected amenities were available.