酒店回复: Thank you for staying with us and thank you for the feedback.
5.0分
朋友出游
原文
翻译提供方：Google
核桃
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酒店回复: Thank you for your perfect rating. We’re delighted to hear you had a great stay and look forward to welcoming you back again soon.
4.0分
情侣出游
原文
翻译提供方：Google
好枕头和床垫
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酒店回复: Thank you for staying with us and thank you for the positive feedback. Please come back if you are ever in the area.
5.0分
家庭亲子
原文
翻译提供方：Google
非常好。出色的
5.0分
家庭亲子
Room is spacious and clean. The location is convenient to restaurants and stores. Staff are nice and kind. Worthy.
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed the spacious, clean rooms, convenient location, and friendly staff. We look forward to welcoming you back soon.
5.0分
其他
Everything was great. Staff was very friendly and helpful. I appreciate their service
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酒店回复: Thank you for your kind words! We're so glad you had a great stay and that our team made you feel welcome and well taken care of. We truly appreciate your support and hope to see you again soon!
4.0分
其他
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Check in was OK. Had issues with card reads attempt to checkin multiple time, card declining, same card used to book reservation. Had it not been for a backup card, we could not have checked in..
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered during check-in with your card. We understand how frustrating this must have been, and we appreciate your patience while our team worked to resolve the issue.Your feedback has been shared with our front desk team to help improve the check-in process for future guests. We hope you’ll consider staying with us again so we can provide a smoother and more seamless experience next time.
3.0分
其他
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Musty smell
The room was clean but as soon as you walk in it has an old musty smell that took a while to get used to. Beds were comfy. Also The view out my window was covered which was not good. I paid $194 for the night. It wasn't worth that price.
2.0分
家庭亲子
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Reservations were made for two adults and two kids (8&6) in a double queen bed room.
We were given a single king bed room. Yes, it has a pull out couch, but only had pillows and blankets for the king bed. Bathroom only had towels for two as well. (If 4 people are checking in, pay attention enough to not give us a two person room)
All soaps are in wall-mounted pumps too high for kids to reach alone. The hair conditioner and hand soap smelled like Off Mosquito repellent.
Biggest complaint is the bed and pillows. Very uncontrollable and old-firm feeling.
The property IS about 30 minutes from Carlsbad canyon, so that’s nice, but there are closer and newer hotels.
I’d pass on this hotel if given the option again.
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酒店回复: Thank you for taking the time to provide detailed feedback about your stay. We sincerely apologize for the mix-up with your room assignment and the inconvenience it caused your family. Ensuring our guests are comfortably accommodated is very important to us, and your comments regarding bedding, towels, and amenities have been shared with our front desk and housekeeping teams to prevent similar oversights in the future.We also appreciate your observations about the bathroom amenities and have passed your feedback along to our operations team for review.While we understand our location may not be the most convenient for everyone, we’re glad you found value in being near Carlsbad Canyon. We’re continuously working to update and improve our property and guest experience, and your input plays a vital role in that process.We hope you might reconsider staying with us in the future to experience the enhancements we have planned.
5.0分
家庭亲子
Pet Friendly hotel, staff was very nice, breakfast was hot and fresh
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酒店回复: Hi Tasha,Thank you for your lovely feedback! We’re happy to hear you enjoyed our pet-friendly accommodations, warm hospitality, and fresh hot breakfast. We look forward to welcoming you and your furry friend back soon!
老旧但舒适的酒店
老酒店，保持原来的状态。很多东西状况不佳或损坏。这家酒店值得认真整修和改进。对于其余的，我们受到了非常热烈的欢迎，床很舒服。
核桃
好枕头和床垫
非常好。出色的
Room is spacious and clean. The location is convenient to restaurants and stores. Staff are nice and kind. Worthy.
Everything was great. Staff was very friendly and helpful. I appreciate their service
Check in was OK. Had issues with card reads attempt to checkin multiple time, card declining, same card used to book reservation. Had it not been for a backup card, we could not have checked in..
Musty smell
The room was clean but as soon as you walk in it has an old musty smell that took a while to get used to. Beds were comfy. Also The view out my window was covered which was not good. I paid $194 for the night. It wasn't worth that price.
Reservations were made for two adults and two kids (8&6) in a double queen bed room.
We were given a single king bed room. Yes, it has a pull out couch, but only had pillows and blankets for the king bed. Bathroom only had towels for two as well. (If 4 people are checking in, pay attention enough to not give us a two person room)
All soaps are in wall-mounted pumps too high for kids to reach alone. The hair conditioner and hand soap smelled like Off Mosquito repellent.
Biggest complaint is the bed and pillows. Very uncontrollable and old-firm feeling.
The property IS about 30 minutes from Carlsbad canyon, so that’s nice, but there are closer and newer hotels.
I’d pass on this hotel if given the option again.
Pet Friendly hotel, staff was very nice, breakfast was hot and fresh