酒店回复: Stephen, the feedback about your recent visit is appreciated. The comments regarding the room and facilities have been noted, and the team is always striving to enhance the guest experience. Thank you for taking the time to share your thoughts.
4.0分
其他
The staff including the front desk personnel and housekeeping were friendly and helpful. The room was clean and we received fresh towels and linings each day.
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酒店回复: We're sorry to hear your experience fell short of expectations. It's encouraging to know that you found our team friendly and helpful, and that you appreciated the cleanliness of your room and the fresh towels. We hope to have the opportunity to serve you again in the future. By then we aim to turn your satisfactory stay into an exceptional one.
5.0分
其他
Everybody was courteous amenities are great. It’s just the last two weekends that we stayed here. The fourth floor smells like cigarettes.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our friendly team and amenities, and we appreciate you letting us know about the odor you noticed. Your comments help our team address this promptly and ensure a more comfortable experience for future stays.
4.0分
家庭亲子
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Staff was very friendly and courteous. Our rooms were clean, and complimentary breakfast was great. What i didnt like was the over abundance of children running around at night screaming and slamming doors. It wasnt a very restful area for us, especially if you have a very busy and full afternoon the next day.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our friendly team, clean rooms, and complimentary breakfast. We’re sorry to hear that your rest was disrupted, and we’ll certainly review your comments to see how we can improve the overall experience for future guests.
5.0分
其他
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The room WAS spotless ! Then we had a lot of fun and messed it up with all my son’s toys ! We had a Nice bubble bath and had fun on Sunday and Monday !
Cleanest place I’ve ever stayed !
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酒店回复: Sarah, thank you so much for your wonderful feedback! We're delighted to hear you and your son enjoyed your stay at Holiday Inn Express Voorhees - Mt. Laurel, an IHG Hotel, especially the spotless room and fun moments together. It means a lot to our team to know you found our property so clean. We hope to welcome you both back for more great memories soon!
1.0分
情侣出游
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The gentleman at the front desk was not friendly at all. He never smiled…barely looked up. I have had great experiences every other time but not this time…not good at all!
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酒店回复: Linda, thank you for sharing your experience. We’re sorry your visit didn’t meet the level of service you’ve come to expect from us. Your feedback is important and will be shared with our team so we can work to improve. We hope you’ll consider giving us another chance in the future.
房间不算大，但提供的设施比较周到，卫生也不错。Check-in的时候前台是一位上年纪的老人家，很耐心的给我们描述怎么搭乘Patco去华盛顿，熟悉以后出行非常方便，车子可以开到Patco站台停车场去，早高峰收费一美刀，后面时间都不收费。出行无缝衔接，高效价廉。
即使浴室出了点问题，酒店也满足了我们的要求，他们立刻给我们换了房间，并且非常抱歉。
房间偏小，价格合适，早餐简单，不需要选择含不含早餐，只要入住就可以吃。周边公园环境不错
办理入住时，工作人员超级好。我不小心订了无障碍特大床房，她非常友善地帮我换成了标准双大床房，而且没有收取额外费用。房间很干净，床也很舒服。
制冰机坏了，淋浴喷头漏水，水槽里满是水，没有洗衣袋装脏衣服，浴室墙纸破损。
The staff including the front desk personnel and housekeeping were friendly and helpful. The room was clean and we received fresh towels and linings each day.
Everybody was courteous amenities are great. It’s just the last two weekends that we stayed here. The fourth floor smells like cigarettes.
Staff was very friendly and courteous. Our rooms were clean, and complimentary breakfast was great. What i didnt like was the over abundance of children running around at night screaming and slamming doors. It wasnt a very restful area for us, especially if you have a very busy and full afternoon the next day.
The room WAS spotless ! Then we had a lot of fun and messed it up with all my son’s toys ! We had a Nice bubble bath and had fun on Sunday and Monday !
Cleanest place I’ve ever stayed !
The gentleman at the front desk was not friendly at all. He never smiled…barely looked up. I have had great experiences every other time but not this time…not good at all!