酒店回复: Thank you for taking the time to fill out our survey. We apologize that housekeeping disturbed you. so often. As I said to you at checkout, we used that as a learning experience and training exercise. Going over even the most basic of things can help improve guest experiences and we appreciate you bringing that to our attention. Thank you for choosing Hampton Inn and we hope that the next time your travels bring you this way, that you will see a positive difference in your stay. Have a wonderful week!
酒店回复: Thank you for your feedback! We look forward to seeing you soon.
5.0分
其他
The staff was incredibly nice! The breakfast was great too, surprisingly great! The whole hotel was clean and quiet.
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酒店回复: It's wonderful to hear you enjoyed your stay at the Hampton Inn High Point! We truly appreciate your kind words about our incredibly nice staff, and we're glad you found our complimentary breakfast to be surprisingly great.It's also great to know you experienced a clean and quiet environment throughout the hotel. We hope to welcome you back again very soon!
5.0分
其他
Speaking with Steph at the front counter, she is smart and funny and so helpful! Definitely a great asset to your hotel.
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酒店回复: Thank you for sharing such wonderful feedback about Steph! It's great to hear that her kind demeanor made a positive impression during your visit to Hampton Inn. She is most definitely one of my favorite humans too! We certainly agree that she is a valuable asset to our team.We truly appreciate you highlighting her excellent service and will be sure to pass on your kind words. We look forward to welcoming you back again soon!
2.0分
家庭亲子
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another disappointing stay at a Hilton Property Hampton Inn - we have tried to frequent Hilton as Hilton Priority Members - you can't seem to get it right - no matter where we stay
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酒店回复: It is genuinely concerning to hear about your recent disappointing stay with us at Hampton Inn High Point, especially as a valued Hilton Priority Member. We truly regret that your experience did not meet the high standards you expect and deserve, and we sincerely apologize that you feel we have not been able to deliver a consistently positive experience.Please know that we take your feedback very seriously, and your loyalty is important to us. We are committed to providing exceptional service and comfort, and we hope you will consider giving us another opportunity to demonstrate our dedication to your satisfaction on a future visit.
5.0分
商务出差
My wife and I stayed two nights. The bed was quite comfortable and we really liked the hot breakfasts.
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酒店回复: Thank you for your 10 out of 10 rating, we appreciate your feedback!
3.0分
其他
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The receptionist was not friendly and complained that the cleaning staff were not her responsibility for not having our room ready at the specified time. Also, she promised cookies twice, but never got around to putting them up. Maybe she was having a bad day.
4.0分
家庭亲子
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The room was large with a huge sitting room attached and spacious, clean bathroom. All of the staff was excellent, except there was a small miscommunication with the housekeepers who ignored the “Room Occupied” sign and try to come in way too early. The manager and on-duty staff took care of everything and my stay was quiet and I had a great night’s sleep. Would love to stay here again next time I’m in the area.
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酒店回复: We are so happy to know that you enjoyed your stay. It was a pleasure to have you with us and we can't wait to see you again!
离高点家具展很近，很方便。
我们的房间非常干净，床也很舒服，早餐更是美味可口！！!
当我们还在睡觉时，打扫房间的人两次开门打扰我们，然后又去敲了几次门，因为他们不遵守时间表😡😡😡😡
我入住的时间很晚。前台经理仍然很和蔼可亲。一切都井然有序、干净整洁。其他客人也都很友好。我把钥匙放在前台，当我准备去取钥匙时，另一位客人告诉我我的钥匙就在前面等着我。强烈推荐。
The staff was incredibly nice! The breakfast was great too, surprisingly great! The whole hotel was clean and quiet.
Speaking with Steph at the front counter, she is smart and funny and so helpful! Definitely a great asset to your hotel.
another disappointing stay at a Hilton Property Hampton Inn - we have tried to frequent Hilton as Hilton Priority Members - you can't seem to get it right - no matter where we stay
My wife and I stayed two nights. The bed was quite comfortable and we really liked the hot breakfasts.
The receptionist was not friendly and complained that the cleaning staff were not her responsibility for not having our room ready at the specified time. Also, she promised cookies twice, but never got around to putting them up. Maybe she was having a bad day.
The room was large with a huge sitting room attached and spacious, clean bathroom. All of the staff was excellent, except there was a small miscommunication with the housekeepers who ignored the “Room Occupied” sign and try to come in way too early. The manager and on-duty staff took care of everything and my stay was quiet and I had a great night’s sleep. Would love to stay here again next time I’m in the area.