Was there 3 days, sink didn't drain. Told front desk said they would get it fixed. Never happened. Girlfriend Couldn't get in motel due to trouble makers in parking lot. Notified front desk and was told to calm down or leave by management. Will never stay here again
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酒店回复: Thanks for staying at the Best Wester Kelly Inn - Fargo.We have addressed your concerns. We appreciate your comments and look forward to your next visit with us.
5.0分
其他
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Clean room, quiet stay; good pool for kids! This is our go to hotel when in Fargo! For the price and amenities it’s great. Also - the beds are some of the better hotel beds!
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酒店回复: Thanks for staying at the Best Wester Kelly Inn - Fargo.We appreciate your comments and look forward to your next visit with us.
3.0分
其他
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We paid big bucks for a room with a whirlpool tub that didn’t work.
Wallpaper was peeling in our room.
The elevator in the hotel was THE slowest elevator I’ve ever seen.
Sink drain was very slow.
Toilet ran all the time.
Dated mirrored closet doors
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酒店回复: We are so sorry to hear that your whirlpool wasn't working during your stay with us, we strive to make each guests stay great and it seems we missed the mark with you. We hope you'll give us another chance to provide the service and quality that you deserve. Safe travels and we hope to see you again soon.
4.0分
家庭亲子
Staff was very accommodating and attentive. Comfortable stay and easy access to may things.
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酒店回复: Thanks for staying at the Best Wester Kelly Inn - Fargo.We appreciate your comments and look forward to your next visit with us.
4.0分
其他
I ordered a room with one but got there they were sold out cuz hotel .com lied to me and I got a cheaper room and never refunded for the difference
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酒店回复: Thank you! It does look like you were placed in the room type that was reserved but I apologize for any confusion during check in. We are glad you enjoyed your stay with us and we hope to see you again soon!
4.0分
家庭亲子
This place was great it was very kid friendly and many different things for breakfast and food places all around
2.0分
其他
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The front desk clerk, Sarena was very rude. I had called ahead to be sure I could check in at 2 since we were there for a wedding that started at 3. I spoke to a very friendly front desk gentleman on Wednesday evening and he assured it would be fine and said he was going to put a note that our room be cleaned in time for a 2 PM check in. When we arrived, Sarena informed me very rudely that check in wasn’t until 4. I explained I had called and was told that I could. In the meantime, a group of 6 or 7 people arrived after us and instead of finishing with me, she talked over me and was quite rude to the group. She asked if they were there for the wedding and when they said no, she said they couldn’t check in until 4. The lady behind me said her confirmation said 3 and Sarena demanded to see it. All of this while she was supposed to call assisting me. After she turned them away, she said she would check the wedding people in early but didn’t have time to be checking in 7 other rooms. As far as the room, there was mold on the shower curtain. Housekeeping should have Mold Armor to spray on those.
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酒店回复: We are very sorry to hear about your experience with the Best Western Kelly Inn. We are proud of our hotel and our high level of customer service. This issue has been directly addressed with the responsible persons.
5.0分
情侣出游
Staff are amazing, from Rob the new manager on down to front desk and maintenance staff. Answering any question i had. Highly recommend this hotel.
4.0分
其他
Room was great
Poppins who worked cleaning rooms and the snack evening was amazing!
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酒店回复: Thanks for staying at the Best Wester Kelly Inn - Fargo.We appreciate your comments and look forward to your next visit with us.
4.0分
情侣出游
Clean room. Pet friendly. Friendly staff. A bit Congested busy area.
Was there 3 days, sink didn't drain. Told front desk said they would get it fixed. Never happened. Girlfriend Couldn't get in motel due to trouble makers in parking lot. Notified front desk and was told to calm down or leave by management. Will never stay here again
Clean room, quiet stay; good pool for kids! This is our go to hotel when in Fargo! For the price and amenities it’s great. Also - the beds are some of the better hotel beds!
We paid big bucks for a room with a whirlpool tub that didn’t work.
Wallpaper was peeling in our room.
The elevator in the hotel was THE slowest elevator I’ve ever seen.
Sink drain was very slow.
Toilet ran all the time.
Dated mirrored closet doors
Staff was very accommodating and attentive. Comfortable stay and easy access to may things.
I ordered a room with one but got there they were sold out cuz hotel .com lied to me and I got a cheaper room and never refunded for the difference
This place was great it was very kid friendly and many different things for breakfast and food places all around
The front desk clerk, Sarena was very rude. I had called ahead to be sure I could check in at 2 since we were there for a wedding that started at 3. I spoke to a very friendly front desk gentleman on Wednesday evening and he assured it would be fine and said he was going to put a note that our room be cleaned in time for a 2 PM check in. When we arrived, Sarena informed me very rudely that check in wasn’t until 4. I explained I had called and was told that I could. In the meantime, a group of 6 or 7 people arrived after us and instead of finishing with me, she talked over me and was quite rude to the group. She asked if they were there for the wedding and when they said no, she said they couldn’t check in until 4. The lady behind me said her confirmation said 3 and Sarena demanded to see it. All of this while she was supposed to call assisting me. After she turned them away, she said she would check the wedding people in early but didn’t have time to be checking in 7 other rooms. As far as the room, there was mold on the shower curtain. Housekeeping should have Mold Armor to spray on those.
Staff are amazing, from Rob the new manager on down to front desk and maintenance staff. Answering any question i had. Highly recommend this hotel.
Room was great
Poppins who worked cleaning rooms and the snack evening was amazing!
Clean room. Pet friendly. Friendly staff. A bit Congested busy area.
I would stay here again, and recommend to others.