The front desk clerk, Sarena was very rude. I had called ahead to be sure I could check in at 2 since we were there for a wedding that started at 3. I spoke to a very friendly front desk gentleman on Wednesday evening and he assured it would be fine and said he was going to put a note that our room be cleaned in time for a 2 PM check in. When we arrived, Sarena informed me very rudely that check in wasn’t until 4. I explained I had called and was told that I could. In the meantime, a group of 6 or 7 people arrived after us and instead of finishing with me, she talked over me and was quite rude to the group. She asked if they were there for the wedding and when they said no, she said they couldn’t check in until 4. The lady behind me said her confirmation said 3 and Sarena demanded to see it. All of this while she was supposed to call assisting me. After she turned them away, she said she would check the wedding people in early but didn’t have time to be checking in 7 other rooms. As far as the room, there was mold on the shower curtain. Housekeeping should have Mold Armor to spray on those.
展开
酒店回复: We are very sorry to hear about your experience with the Best Western Kelly Inn. We are proud of our hotel and our high level of customer service. This issue has been directly addressed with the responsible persons.
5.0分
情侣出游
Staff are amazing, from Rob the new manager on down to front desk and maintenance staff. Answering any question i had. Highly recommend this hotel.
4.0分
情侣出游
Clean room. Pet friendly. Friendly staff. A bit Congested busy area.
I would stay here again, and recommend to others.
5.0分
其他
very nice place, only complaint was the garbage in parking lot and grass area that my dog got a hold of (napkins and plastic bottle top)
1.0分
其他
展开
There was a cockroach in my bathroom. I took a Google lens picture to show the front desk and they tried to say it was a beetle. I had the proof and description right there on my phone.
展开
酒店回复: We inspected the room after, along with what was shown to the desk and it was a Box Elder Bug, which are common here in North Dakota, not a cockroach. We have regular Pest control Preventative maintenance done and take these issues seriously.
5.0分
情侣出游
展开
The complimentary appetizers and drinks from 5:30-7:00 were definitely the highlight of this hotel. You just don’t see that anywhere and we travel a lot! Great rustic outdoor decor. The pool was amazing especially for kids with a water slide.
展开
酒店回复: Thank you for your kind comments and feedback. We love hearing from our guests.
3.0分
其他
展开
The room was clean and stocked. Pool was clean as well. Breakfast was amazing. We wished the service from staff was better though. It took forever and many follow ups until we got the crib we requested. One of the receptionists that we asked help from seemed like she did not want to help us at all and that we were bothering her. She even made my husband get the crib himself instead of getting someone from the hotel help out.
5.0分
其他
Very close to Fargo Visitors Center. Although we didn’t use it, the pool looked very inviting for young children. Very nice overall decor.
5.0分
家庭亲子
Lovely place to stay, family friendly- fun attention to detail with bears even on exterior of buildings.
A cut above the rest.
5.0分
家庭亲子
展开
We spent one night while in Fargo (family of four). The hotel, including our room, was very clean and well-maintained. Beds were very comfortable, the bathroom was spotless, and the front desk help was very pleasant and helpful. Breakfast offered a number of options and the attendant was great at keeping things stocked. For the money, I think this is a great hotel option. We'd return in a heartbeat.
The front desk clerk, Sarena was very rude. I had called ahead to be sure I could check in at 2 since we were there for a wedding that started at 3. I spoke to a very friendly front desk gentleman on Wednesday evening and he assured it would be fine and said he was going to put a note that our room be cleaned in time for a 2 PM check in. When we arrived, Sarena informed me very rudely that check in wasn’t until 4. I explained I had called and was told that I could. In the meantime, a group of 6 or 7 people arrived after us and instead of finishing with me, she talked over me and was quite rude to the group. She asked if they were there for the wedding and when they said no, she said they couldn’t check in until 4. The lady behind me said her confirmation said 3 and Sarena demanded to see it. All of this while she was supposed to call assisting me. After she turned them away, she said she would check the wedding people in early but didn’t have time to be checking in 7 other rooms. As far as the room, there was mold on the shower curtain. Housekeeping should have Mold Armor to spray on those.
Staff are amazing, from Rob the new manager on down to front desk and maintenance staff. Answering any question i had. Highly recommend this hotel.
Clean room. Pet friendly. Friendly staff. A bit Congested busy area.
I would stay here again, and recommend to others.
very nice place, only complaint was the garbage in parking lot and grass area that my dog got a hold of (napkins and plastic bottle top)
There was a cockroach in my bathroom. I took a Google lens picture to show the front desk and they tried to say it was a beetle. I had the proof and description right there on my phone.
The complimentary appetizers and drinks from 5:30-7:00 were definitely the highlight of this hotel. You just don’t see that anywhere and we travel a lot! Great rustic outdoor decor. The pool was amazing especially for kids with a water slide.
The room was clean and stocked. Pool was clean as well. Breakfast was amazing. We wished the service from staff was better though. It took forever and many follow ups until we got the crib we requested. One of the receptionists that we asked help from seemed like she did not want to help us at all and that we were bothering her. She even made my husband get the crib himself instead of getting someone from the hotel help out.
Very close to Fargo Visitors Center. Although we didn’t use it, the pool looked very inviting for young children. Very nice overall decor.
Lovely place to stay, family friendly- fun attention to detail with bears even on exterior of buildings.
A cut above the rest.
We spent one night while in Fargo (family of four). The hotel, including our room, was very clean and well-maintained. Beds were very comfortable, the bathroom was spotless, and the front desk help was very pleasant and helpful. Breakfast offered a number of options and the attendant was great at keeping things stocked. For the money, I think this is a great hotel option. We'd return in a heartbeat.