酒店回复: Hello Valued Guest,Thank you for staying at Holiday Inn Express Syracuse Fairgrounds. We're glad you had a great stay with us, and that you have taken the time to let others know. We appreciate the feedback, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!! Sincerely,Max StamblerAssistant General Manager
酒店回复: Hello Paul,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking time to review your stay. We're glad you had a great stay with us, and that you have taken the time to let others know. We appreciate the feedback, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!! Sincerely,Max StamblerAssistant General Manager
酒店回复: Thank you so much for the kind words! We're thrilled to hear you enjoyed the service from our front desk and breakfast team. It’s great to know the clean rooms, comfy beds, and variety of amenities made your stay even better. We truly appreciate your feedback and hope to welcome you back again soon!
酒店回复: Bradley,Thank you for taking the time to share your feedback. I truly apologize for the experience you had during check-in—it’s understandable that, especially during a downpour, you and your family expected to be helped promptly and with full attention.I Have address this situation directly with the associate to ensure this does not happen again. I sincerely appreciate you bringing this to our attention, and we hope you’ll give us another opportunity to provide the attentive and welcoming service you deserve.
酒店回复: Hi Brian,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking time to review your stay. We're glad you had a great stay with us, and that you have taken the time to let others know. We appreciate the feedback, and hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!! Sincerely,Max StamblerAssistant General Manager
2.0分
其他
原文
翻译提供方：Google
我知道里面正在施工，这可以理解，但位置不太近，附近没有餐馆，完全与世隔绝
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酒店回复: Hi Pamela,Thanks for staying at Holiday Inn Express Syracuse Fairgrounds, and for taking time to review your stay. We are sorry you didn't rate your stay higher, but hope to see you again when traveling to Syracuse! Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
3.0分
其他
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Honestly, I was a little disappointed staying here. We stayed in room 317 which is a handicap room. There was absolutely no outlets but the beds not even the lamp or desk like most hotels. I had to move the table and move lamps from the desk so my mother could plug in her sleep breathing machind. I did as the front desk for an extension cord but they had none. I was really surprised with the outlets because its a handicap room so while it was roomy, if you have people with you, you cant plug anything by the beds besides the lamp we had to move (your welcome Hyatt) to keep a lot plugged in. The room was clean and the beds were descent, I have slept in better. Front staff was friendly however breakfast staff gets 3 stars. I wont go into full detail, however 2 of the workers were definitely on the lazy side. I was really upset with breafast the first morning because we got in late so we slept in. I understand breafast closes at 10 but they didnt have to close it on us ehile we were grabbing some stuff. They could of atleast asked if we needed anything before shutting us out. I was starving. We felt like we were intruding when it wasnt even 10.
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酒店回复: Hello Valued Guest,Thank you for staying with us and providing feedback regarding your stay. We are sorry for the issues you had with the room and with our staff. The staff concerns have been adressed internally, and our Hotel will be fully renovated within 1 years time to correct the issues you spoke of. We do hope you will return to the hotel once the renovations are complete should you return to Syracuse again. Stay Safe and BE WELL!!!Sincerely,Max StamblerAssistant General Manager
2.0分
其他
Staff is very nice, but the property is not great. Not sure how it has such high reviews.
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酒店回复: Thank you for taking the time to share your feedback. We’re happy to hear that our staff made a positive impression, though we’re sorry the property didn’t fully meet your expectations. While our hotel is a bit dated, we’re proud of our consistently high cleanliness scores and the care our team takes in maintaining our rooms and public areas. We’re also in the process of renovating, and we’re excited about the updates to come. We truly appreciate your honesty and hope you’ll consider giving us another opportunity to provide a more enjoyable stay once the improvements are complete.
房间比较干净，无异味。早餐较一般的美式早餐丰富不少。员工热情有礼貌。地点不是很醒目，但是不难找，很安静
设施：基本设施都有配置
卫生：还可以
环境：装修稍微老旧的风格
服务：比较细致的指导和提示
综合，靠近90高速是主要优点，早餐也还可以（该有的都有），缺点就是周边看起来是工厂环绕，晚上不要出门。
房间舒适，干净卫生，服务态度好
达不到智选假日酒店的标准
达不到我见过的智选假日酒店的标准，但仍然是一家不错的酒店。价格略高，但也许是因为价格上涨。早餐缺少一些我在智选假日酒店通常会吃到的菜品，房间也不如以往那么舒适。这显然是另一家被收购并重新命名的品牌酒店，他们已经尽了最大努力。真正的缺点是地理位置。它离高速公路不太方便，而且除了步行不远的一家体育酒吧外，附近没有任何服务设施。基本上，这家酒店就是偏僻之地。
迫不及待想再次入住
这是我们第二次在该地区入住这家酒店，它再次没有让我们失望！酒店后面的体育酒吧/餐厅让一切都变得非常便捷——只需几步之遥就能享用美味佳肴，真是太棒了。工作人员一直乐于助人，而且非常友好，这让我们的住宿更加愉快。只要有空房，我们每次来镇上都会继续住在这里！
我们入住时，天正下着倾盆大雨。我们一家人坐在车里，前台的女士却一直在接私人电话。她跟朋友提过好几次有人在等她，但她还是接了好久。她继续接私人电话，真是太粗鲁了。如果她有工资，为什么不去服务顾客，而要和朋友家人聊天呢？
超值
距离大多数景点不远，但略微偏僻。这家酒店非常漂亮，设施较新，安全可靠，服务一流，价格也比该地区大多数同类酒店更优惠。强烈推荐！
我知道里面正在施工，这可以理解，但位置不太近，附近没有餐馆，完全与世隔绝
Honestly, I was a little disappointed staying here. We stayed in room 317 which is a handicap room. There was absolutely no outlets but the beds not even the lamp or desk like most hotels. I had to move the table and move lamps from the desk so my mother could plug in her sleep breathing machind. I did as the front desk for an extension cord but they had none. I was really surprised with the outlets because its a handicap room so while it was roomy, if you have people with you, you cant plug anything by the beds besides the lamp we had to move (your welcome Hyatt) to keep a lot plugged in. The room was clean and the beds were descent, I have slept in better. Front staff was friendly however breakfast staff gets 3 stars. I wont go into full detail, however 2 of the workers were definitely on the lazy side. I was really upset with breafast the first morning because we got in late so we slept in. I understand breafast closes at 10 but they didnt have to close it on us ehile we were grabbing some stuff. They could of atleast asked if we needed anything before shutting us out. I was starving. We felt like we were intruding when it wasnt even 10.
Staff is very nice, but the property is not great. Not sure how it has such high reviews.