They charged me for a room made in error by virtual agent cancellation of another room and I never got to stay and I was charged
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酒店回复: We sincerely apologize for the inconvenience and frustration this situation has caused. It’s never our intention for any guest to experience confusion or be charged in error, especially when they did not stay with us.We’re currently reviewing the details of your reservation and the circumstances surrounding the charge. Please rest assured that we are committed to resolving this matter fairly and promptly.Thank you for your patience and understanding.
1.0分
其他
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Kept having to ask for pillows and towels. Also unmentionable happened and they never came to service the restroom. Had to use the one near check in. Pool was cold. Overall just a bad place to stay
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations. We sincerely apologize for the inconvenience caused by the delay in providing pillows and towels, and especially for the restroom issue — that’s not the standard of service we aim to provide.Your feedback about the pool temperature and overall experience is important to us, and we’re actively reviewing these concerns with our team to ensure improvements are made. We understand how frustrating this must have been and appreciate you bringing it to our attention.
1.0分
其他
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The hot tub constantly had kids under 14 without parents when we did get it it was so dirty, food sitting by the tub, stuff floating in hot tub, had to wait to get checked in, everything about the hotel felt dirty, will never stay there again! Sad!
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酒店回复: Thank you for sharing your experience — we’re genuinely sorry to hear about the issues you encountered during your stay. The condition of the hot tub and surrounding area you described is unacceptable, and we’re taking immediate steps to reinforce our cleanliness standards and supervision policies. We also regret the delay during check-in and that the overall environment didn’t meet your expectations. Your feedback is invaluable, and we’re committed to making improvements to ensure future guests have a much better experience.
4.0分
其他
Good stay but if you’re trying to catch a redeye out in the morning- it can be tough to find a ride!
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酒店回复: Thank you for your feedback! We're glad you had a good stay. We understand the challenge of securing early-morning transportation and will explore ways to better support guests with redeye departures in the future.
4.0分
其他
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Good budget hotel
We found the hotel to be reasonable for the price, as we mainly used it as a place to return to and sleep in the evenings. It appears to be undergoing some repairs and construction during parts of the day and evening, which was noticeable but not overly disruptive.
We didn’t use the pool, as it looked rather murky from above. However, the beds were clean and comfortable, which was our main priority. We did have difficulty reaching staff to request a hair dryer — we were told we’d receive a call back but never did. Thankfully, a kind housekeeping staff member went out of her way to bring one from another room, which we really appreciated.
The hotel itself is quite dated, with mismatched furniture and towels, but cleanliness was satisfactory and that mattered most to us. The television could have been a bit larger for evening viewing, but we were pleasantly surprised by the clearly labeled gluten-free options at the breakfast buffet each morning — a thoughtful touch that stood out.
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酒店回复: Thank you for taking the time to share your detailed feedback. We're glad to hear that you found the hotel to be a reasonable choice for your stay and that the clean, comfortable beds met your main priority. We appreciate your understanding regarding the ongoing repairs — we're working hard to improve the property and minimize disruptions.We sincerely apologize for the inconvenience you experienced when trying to reach staff for a hair dryer, and we’re grateful to our housekeeping team member who stepped up to assist — we’ll be sure to recognize her for going above and beyond. Your comments about the dated furnishings and pool condition have been noted, and we’re actively addressing these areas as part of our updates. We're especially happy that the gluten-free breakfast options made a positive impression — we know how important thoughtful touches like that can be.Thank you again for your honest review. We hope to welcome you back in the future with an even better experience.
4.0分
其他
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I have no issues with this hotel. Management is great. Only hiccup was that large area is having renovations done so I wasn’t able to get hot water for shower. BUT a small sacrifice to endure to improve the features for more years of great service to come. Great place.
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酒店回复: Thank you for your understanding and kind words! We’re glad you enjoyed your stay and appreciate your patience during the renovations. We look forward to welcoming you back with even better amenities soon!
4.0分
家庭亲子
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Good value. Good for family and children. Nice pool and hottob area that is kept clean and safe. Thank you for a pleasant one week long stay for our family visit in Minot.
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酒店回复: Thank you for your kind feedback! We're glad to hear you and your family enjoyed your stay, especially the pool and hot tub area. We hope to welcome you back on your next visit to Minot!
3.0分
情侣出游
Comon areas dirty, room was fine. Hotel is in a shopping center, road and construction were noisy. Breakfast was average..
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酒店回复: Thank you for your feedback. We're glad you found the room comfortable, but we apologize for the issues in the common areas and any noise disturbance. Your comments help us improve, and we hope to provide a better experience on your next visit.
1.0分
其他
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Terrible househeeping
I called ahead to check to confirm the pool and hot tub were operational. It was confirmed by the agent working after checking in and trying the hot tub. We found it cold and when asked we were told the pump was not working. On top of that there was food in the loom area on table and on the floor. This was not cleaned up for the two nights we were at the hotel. I would not recommend this hotel. Even for a last resort
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酒店回复: Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding the hot tub and housekeeping. This is not the standard we aim to uphold. Your comments have been shared with our team for immediate improvement. We hope to have the opportunity to serve you better in the future.
5.0分
情侣出游
Place was clean and close to mall and restaurants. Breakfast was really good. rooms were big and clean.
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酒店回复: Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us and appreciated our clean and spacious rooms, convenient location, and delicious breakfast.It was a pleasure having you, and we hope to welcome you back again soon!
They charged me for a room made in error by virtual agent cancellation of another room and I never got to stay and I was charged
Kept having to ask for pillows and towels. Also unmentionable happened and they never came to service the restroom. Had to use the one near check in. Pool was cold. Overall just a bad place to stay
The hot tub constantly had kids under 14 without parents when we did get it it was so dirty, food sitting by the tub, stuff floating in hot tub, had to wait to get checked in, everything about the hotel felt dirty, will never stay there again! Sad!
Good stay but if you’re trying to catch a redeye out in the morning- it can be tough to find a ride!
Good budget hotel
We found the hotel to be reasonable for the price, as we mainly used it as a place to return to and sleep in the evenings. It appears to be undergoing some repairs and construction during parts of the day and evening, which was noticeable but not overly disruptive.
We didn’t use the pool, as it looked rather murky from above. However, the beds were clean and comfortable, which was our main priority. We did have difficulty reaching staff to request a hair dryer — we were told we’d receive a call back but never did. Thankfully, a kind housekeeping staff member went out of her way to bring one from another room, which we really appreciated.
The hotel itself is quite dated, with mismatched furniture and towels, but cleanliness was satisfactory and that mattered most to us. The television could have been a bit larger for evening viewing, but we were pleasantly surprised by the clearly labeled gluten-free options at the breakfast buffet each morning — a thoughtful touch that stood out.
I have no issues with this hotel. Management is great. Only hiccup was that large area is having renovations done so I wasn’t able to get hot water for shower. BUT a small sacrifice to endure to improve the features for more years of great service to come. Great place.
Good value. Good for family and children. Nice pool and hottob area that is kept clean and safe. Thank you for a pleasant one week long stay for our family visit in Minot.
Comon areas dirty, room was fine. Hotel is in a shopping center, road and construction were noisy. Breakfast was average..
Terrible househeeping
I called ahead to check to confirm the pool and hot tub were operational. It was confirmed by the agent working after checking in and trying the hot tub. We found it cold and when asked we were told the pump was not working. On top of that there was food in the loom area on table and on the floor. This was not cleaned up for the two nights we were at the hotel. I would not recommend this hotel. Even for a last resort
Place was clean and close to mall and restaurants. Breakfast was really good. rooms were big and clean.