Good choice for the area. It is updated with good wi-fi and good TV. Good hot breakfast.
2.0分
其他
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I’ve stayed at the hotel numerous time this is the last time as the shower was broken the tub wouldn’t drain and the staff was uncooperative the beds were awful and in need of replacement
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酒店回复: Dear Sherry,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
5.0分
家庭亲子
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I have stayed at various Best Western Hotels but this is by far the best experience that I had. This is solely due to the excellent staff working at the hotel. Special shout-out to Divine for the kind, friendly, thoughtful service. Her service was above and beyond and done with a such big smile. She definitely embodies the spirit of the kind of high standards expected from this hotel chain. You are awesome!!! Thank you also to Komal at the front desk for your understanding and service. I would definitely recommend this hotel and personally hope to be back again.
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酒店回复: Dear EmekaThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
3.0分
商务出差
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carpets worn freyed . bed mattress worn out. seen some small blood stains on white sheets.
breakfast gone down hill .
steak from the restaurant was a piece of grizzly
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酒店回复: Dear StephenThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
5.0分
其他
I stay here only when I travel thru High Level! Never disappointed👍
The staff are so friendly and accommodating my room was nice and quiet
5.0分
其他
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The front staff at this hotel is exceptional and we really appreciate the fellow at the desk finding a charger cord for our friend. Unfortunately the restaurant had very slow service, very friendly but very slow. The wine was out of a box even though the prices are for good wine....oh well, the font desk staff was excellent.
4.0分
其他
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.The room was clean and i appreciated the access from the outside. My only concern was that with 5 guests staying in the room, the bathroom was inadequately equipped with only 3 towels. Especially when 4 of the 5 guests were teenagers who would be showering a minimum of once during our stay….
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酒店回复: Dear Eleanor,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort
4.0分
朋友出游
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Lots of parking. Clean. Comfy bed and pillows. Quiet. Nice hotel but the jacuzzi looked pretty beat. Had lots of repairs. Didnt even get in it. Too dilapidated looking 😂 other than that not bad. Should of got a regular room
3.0分
家庭亲子
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We booked the place so our children could enjoy the pool, however we found out at arrival that the pool area doesn’t open until after 4pm each day. With check out att 11, the kids will not get that swimming time now.
不
Good choice for High Level
Good choice for the area. It is updated with good wi-fi and good TV. Good hot breakfast.
I’ve stayed at the hotel numerous time this is the last time as the shower was broken the tub wouldn’t drain and the staff was uncooperative the beds were awful and in need of replacement
I have stayed at various Best Western Hotels but this is by far the best experience that I had. This is solely due to the excellent staff working at the hotel. Special shout-out to Divine for the kind, friendly, thoughtful service. Her service was above and beyond and done with a such big smile. She definitely embodies the spirit of the kind of high standards expected from this hotel chain. You are awesome!!! Thank you also to Komal at the front desk for your understanding and service. I would definitely recommend this hotel and personally hope to be back again.
carpets worn freyed . bed mattress worn out. seen some small blood stains on white sheets.
breakfast gone down hill .
steak from the restaurant was a piece of grizzly
I stay here only when I travel thru High Level! Never disappointed👍
The staff are so friendly and accommodating my room was nice and quiet
The front staff at this hotel is exceptional and we really appreciate the fellow at the desk finding a charger cord for our friend. Unfortunately the restaurant had very slow service, very friendly but very slow. The wine was out of a box even though the prices are for good wine....oh well, the font desk staff was excellent.
.The room was clean and i appreciated the access from the outside. My only concern was that with 5 guests staying in the room, the bathroom was inadequately equipped with only 3 towels. Especially when 4 of the 5 guests were teenagers who would be showering a minimum of once during our stay….
Lots of parking. Clean. Comfy bed and pillows. Quiet. Nice hotel but the jacuzzi looked pretty beat. Had lots of repairs. Didnt even get in it. Too dilapidated looking 😂 other than that not bad. Should of got a regular room
We booked the place so our children could enjoy the pool, however we found out at arrival that the pool area doesn’t open until after 4pm each day. With check out att 11, the kids will not get that swimming time now.