酒店回复: Thank you for your review. I'm sorry about the waitress and her poor attitude. This is unacceptable and will be addressed with the staff immediately. I appreciate you calling all of this to my attention. Have a great day.
4.0分
其他
原文
翻译提供方：Google
我们很喜欢住在Homewood Suites。我们去看望我儿子和他的家人。他们总是很友善。
他们的早餐很棒，但这次的早餐不太好。他们没有收到鸡蛋，所以没有送来。
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酒店回复: Thank you for taking the time to tell us about your stay with us at Homewood Suites in Pinehurst. We love that you enjoyed your stay, and we are sorry to hear that we did not have eggs during this time. We did run out and had to wait for our shipment to arrive. Please accept our apology for these mishaps. We do hope you will come stay with us again next time you are in town. Have a great day,
酒店回复: Thank you so much for staying with us and for sharing a great review online. We work hard to keep our guest happy and make sure everything is always clean, and our rooms are comfortable as well. We look forward to welcoming you back to Homewood Suites in Pinehurst next time you are in town. Have a great day!
酒店回复: Thank you for taking the time to give us your feedback. We want to make sure that our guest experience is the best. I have shared your feedback with our management team so that we can make sure these issues get resolved. Thank you again for staying with us and we hope we can welcome you back next time you are in Pinehurst. Have a wonderful day!
5.0分
其他
原文
翻译提供方：Google
非常愉快！
我们住得很愉快。免费早餐相当不错。服务人员非常乐于助人。地理位置优越。如果能增设充电桩就完美了！
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酒店回复: Thank you for your feedback! Our staff is truly amazing- friendly and always willing to go above and beyond for our guests. And we pride ourselves on our high level of service and our top-notch complimentary breakfast. I hope you'll be back to stay with us at Homewood Suites in Pinehurst again very soon!
5.0分
其他
原文
翻译提供方：Google
非常好的房子，尤其适合家庭入住。他们修厕所的速度很慢，希望能在维修问题上更积极地响应。
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酒店回复: Thank you for taking the time to give us your feedback. I am glad you enjoyed your stay. I will make sure maintenance gets this review so that we can better our service. Hope you will stay with us again soon at Homewood Suites in Pinehurst.
3.0分
其他
原文
翻译提供方：Google
我们的套房位于自助洗衣店对面，从早上 7 点开始就听到人们大声叫喊，非常吵闹。
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酒店回复: Thank you for taking the time to give us your feedback. I do apologize for the noise on the first floor. Next time you stay with us please request a room on the higher floor as those room seem to be quieter. We do hope you'll stay with us again. Have a wonderful day!
4.0分
其他
原文
翻译提供方：Google
电梯太吵了，听起来像坏了，让我每晚都睡不着觉
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酒店回复: Your feedback is very important to us. We certainly do not want to learn that any guest has had a bad experience, and we definitely understand how frustrating it can be to be next to an elevator. Please accept our apologies and we truly hope you may allow us another opportunity to welcome you back to exceed all your expectations.
5.0分
其他
原文
翻译提供方：Google
圣诞节装饰精美-舒适的房间和床上用品-美味的早餐-优越的地理位置
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酒店回复: Happy Holidays! Glad to hear you enjoyed your stay with us and took advantage of our complimentary breakfast. We do hope to welcome you back next time you are in town. Have a wonderful day!
我喜欢这里的气味、干净程度和客房服务。但我不喜欢前台负责我登记和延期入住的工作人员的待客之道。他告诉我我的卡被拒了，态度很不礼貌。当我被告知我的卡只是临时原因，而且房费已经付了的时候，他根本不听我的。他对待我就像我付不起房费一样！我周末住宿花了800美元。除此之外，考虑到这里的干净、安全和保障，我以后还会预订这家酒店。
我们很喜欢住在Homewood Suites。我们去看望我儿子和他的家人。他们总是很友善。
他们的早餐很棒，但这次的早餐不太好。他们没有收到鸡蛋，所以没有送来。
马术表演
从我们踏进酒店的那一刻起，就感受到了酒店的整洁和热情友好的氛围。回到房间后，房间的清洁度令人惊叹，而且非常舒适。
我们还会再来的……
氛围很棒。
房间很冷，所以第一天晚上我没睡好。第二天晚上一切都暖和了，我休息得很好。浴缸排水管漏水，有点失望，没有浴缸。淋浴和床单都绰绰有余。早餐还可以。食物不够热，不合我的口味。所有员工都很友好。下次还会再来。
非常愉快！
我们住得很愉快。免费早餐相当不错。服务人员非常乐于助人。地理位置优越。如果能增设充电桩就完美了！
非常好的房子，尤其适合家庭入住。他们修厕所的速度很慢，希望能在维修问题上更积极地响应。
我们的套房位于自助洗衣店对面，从早上 7 点开始就听到人们大声叫喊，非常吵闹。
电梯太吵了，听起来像坏了，让我每晚都睡不着觉
圣诞节装饰精美-舒适的房间和床上用品-美味的早餐-优越的地理位置
我们入住当天发生了火灾警报/小火灾，但没有人跟进告知我们发生了什么事。早餐时灯也关了，当天晚些时候我们在最后一晚的房间里发现了一只木蟑螂。工作人员很友好，但整体清洁度很一般。