Room was clean. Unbeknownst to me, I wasn't offered bottled water upon check-in. Went down to lobby at midnight looking to purchase some, not impressed with the night clerks response. I guess she can answer for them with this review. Other than that the stay was wonderful, Breakfast was great too!
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酒店回复: Thank you for taking the time to share your experience and for the great rating. We’re so glad to hear you enjoyed the cleanliness of the room and our breakfast. We also appreciate you bringing the check-in experience to our attention and apologize that it fell short. Your feedback helps us continue improving, and we hope to welcome you back again soon!
3.0分
家庭亲子
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They did not give us adjoining rooms even though they told me weeks ago I would have them. We did not have housekeeping at all even though we requested it everyday. Our room was not stocked with soap, toilet paper, shampoo or conditioner. We had to go get towels twice for our room. Would not stay here again.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with room arrangements, housekeeping, and amenities during your stay. This is not the experience we aim to provide, and your comments are being shared with our team for improvement. We regret that we fell short of expectations.
4.0分
其他
Did have a fire alarm that woke us up at midnight. Would have been nice to know what had happened to cause that but that didn’t affect my opinion.
5.0分
其他
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Kindness matters.
The front desk staff, Barbara, was so accommodating and considerate with my request. It was apparent she puts kindness into action naturally. Thank you.
4.0分
其他
The accommodations were satisfactory. We had issues with our room key but the front attendant resolved the issue.
4.0分
其他
Holiday trip so staff was minimal. Breakfast was good. Liked how they allowed pets.
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酒店回复: Thank you for taking the time to share your experience and for the great rating! We truly appreciate your feedback, as we’re always looking for ways to improve and better serve our guests. We hope to welcome you back again soon!
4.0分
情侣出游
Room was clean, but supplies were all near empty and ran out at first use.
Coffe maker was broken.
TV remote worked intermittently.
5.0分
其他
I have the best experience this is my second time in there the staff very friendly and attentive.
1.0分
其他
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The owner needs to put money in to the property it’s extremely dated.
The carpet on the 4th floor off the elevator is bunched up a rippled and a tripping hazard.
I met with the manager who was a good listener at least and hopefully he can get some of this corrected before our next stay there.
5.0分
其他
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Property is great and location is close to many conveniences. One issue with property we experienced was that all the outside lighting went out around 8:30 -9:00 pm just as it started to get dark. Parking and entrance area all pitch black.
Room was clean. Unbeknownst to me, I wasn't offered bottled water upon check-in. Went down to lobby at midnight looking to purchase some, not impressed with the night clerks response. I guess she can answer for them with this review. Other than that the stay was wonderful, Breakfast was great too!
They did not give us adjoining rooms even though they told me weeks ago I would have them. We did not have housekeeping at all even though we requested it everyday. Our room was not stocked with soap, toilet paper, shampoo or conditioner. We had to go get towels twice for our room. Would not stay here again.
Did have a fire alarm that woke us up at midnight. Would have been nice to know what had happened to cause that but that didn’t affect my opinion.
Kindness matters.
The front desk staff, Barbara, was so accommodating and considerate with my request. It was apparent she puts kindness into action naturally. Thank you.
The accommodations were satisfactory. We had issues with our room key but the front attendant resolved the issue.
Holiday trip so staff was minimal. Breakfast was good. Liked how they allowed pets.
Room was clean, but supplies were all near empty and ran out at first use.
Coffe maker was broken.
TV remote worked intermittently.
I have the best experience this is my second time in there the staff very friendly and attentive.
The owner needs to put money in to the property it’s extremely dated.
The carpet on the 4th floor off the elevator is bunched up a rippled and a tripping hazard.
I met with the manager who was a good listener at least and hopefully he can get some of this corrected before our next stay there.
Property is great and location is close to many conveniences. One issue with property we experienced was that all the outside lighting went out around 8:30 -9:00 pm just as it started to get dark. Parking and entrance area all pitch black.