酒店回复: Thank you for sharing your experience, and I want to sincerely apologize for the unacceptable conditions you and your family encountered during your stay.I’m especially sorry to hear that your night was disrupted by noise and inappropriate behavior from other guests. The safety and comfort of all our guests—especially families—is a top priority, and I regret that our team did not respond as they should have. I’ve addressed this situation directly with our staff to reinforce the importance of monitoring disturbances and taking immediate action when issues like this arise.Additionally, I understand your frustration with the condition of the hotel and the discrepancy between the online photos and your actual experience. We are currently reviewing both our online content and facility upkeep to ensure we're setting honest expectations and delivering on them.Your feedback is important, and we’re committed to making the necessary improvements. I would welcome the chance to speak with you personally and make this right. Please feel free to reach out to me at [your contact info].Thank you again for your honesty, and I truly hope you’ll consider giving us another opportunity in the future.
酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
2.0分
家庭亲子
原文
翻译提供方：Google
停车场里有几辆车的车窗被打碎了。酒店的清洁度还有待提高。我的浴室水槽没有自来水。
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
3.0分
其他
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Poor room conditions
The room was in terrible condition. Peeling wallpaper and the toilet seat was not attached to the toilet. Bathtub had been repainted overtop of dirt and hair. All of the common areas were kept uncomfortably hot.
1.0分
商务出差
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Nothing good. The rooms I booked were not available because the card readers for the doors were broken. The check in staff couldn't figure out how to authorize the incidental deposit on my company credit card. Once the guys were finally in their rooms, the card reader broke again leaving one guy stranded in the hall and ultimately spending two hours with a maintenance man in his room until 11pm working on the door.
2.0分
其他
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Waited a half hour for the front deak attendant that was "helping another customer" yet came in the front of the hotel. Literally a half hour. Breakfast was lack luster. Heard every sound in hallways 24/7. Walls are super thin.
我经常来这里，而且我会一直住在这里。
我们只住一晚的话，这里还算说得过去，但我下次不会再来了。酒店很旧很破，洗手池里还有一只巨大的棕色隐士蜘蛛。
照片和这家酒店实际的样子不一样。相当破败。我们住在一楼，隔壁的人整晚都在酒店内外打架。工作人员不可能听不到他们吵架。更糟糕的是，他们会到外面抽烟，就在我们窗外。所以争吵持续不断，把我们的孩子都吓坏了。做得好点，把房间打扫干净！质量这么差，价格也太高了。
客户服务很差劲。客房服务人员根本不来，我100美元的退款至今未到账。有人的车被撬了，停车场到处都是玻璃渣。房间里非常潮湿，床很不舒服！！枕头也很糟糕！！位置就在高速公路旁边，车流拥挤，很难开进去。
酒店乱糟糟的。入住时看到退房时，发现房间状况很糟糕。浴缸上溅满了无法辨认的液体。浴缸里满是头发。床上没有防虫罩。房间整体肮脏，气味难闻。酒店应该全额退款，并取消其洲际酒店集团（IHG）的会员资格。
这是我住过的最差的酒店之一！我们入住的时候，他们想把我们安排在正在粉刷的房间隔壁，结果却把我们换到了第二个房间，因为房间里油漆味太重，我们头晕目眩，只能提前结束了预订。
整个过程中，他们的员工都懒得帮忙，拒绝退款，还坚持要收清洁费。我们还没到房间，就拉上床单才发现房间很脏，员工的客户服务态度简直是超级好斗。我真是后悔莫及。但我不会推荐这家酒店给任何人。
停车场里有几辆车的车窗被打碎了。酒店的清洁度还有待提高。我的浴室水槽没有自来水。
Poor room conditions
The room was in terrible condition. Peeling wallpaper and the toilet seat was not attached to the toilet. Bathtub had been repainted overtop of dirt and hair. All of the common areas were kept uncomfortably hot.
Nothing good. The rooms I booked were not available because the card readers for the doors were broken. The check in staff couldn't figure out how to authorize the incidental deposit on my company credit card. Once the guys were finally in their rooms, the card reader broke again leaving one guy stranded in the hall and ultimately spending two hours with a maintenance man in his room until 11pm working on the door.
Waited a half hour for the front deak attendant that was "helping another customer" yet came in the front of the hotel. Literally a half hour. Breakfast was lack luster. Heard every sound in hallways 24/7. Walls are super thin.