酒店回复: Wow—thank you so much for the amazing review! We’re thrilled you had such a fantastic stay and that everything from the courtyard and pool to your room and breakfast made your visit special. It’s great to hear our team at the front desk was quick, kind, and attentive—we’ll be sure to pass along your kind words.We appreciate your understanding regarding the rowdy neighbors, and we’re glad our staff was able to resolve the issue quickly. Guest comfort is our priority, and it means a lot to hear you felt supported and well taken care of.We love that you found our location convenient for Kings Island and the Newport Aquarium—two great local attractions! We can’t wait to welcome you back for your next getaway.
酒店回复: Thank you for the kind words! We're so glad to hear you had an amazing experience and that our team’s attention to cleanliness and guest service stood out.We truly appreciate you bringing the hallway disturbance to our attention and are happy to hear it was resolved quickly—especially with a sleeping baby involved! Prompt, in-person support is exactly what we aim for.We’d love to welcome you back for another great stay whenever you’re in the area!
5.0分
家庭亲子
原文
翻译提供方:Google
房间和设施干净整洁,员工很棒。设施齐全,体验很棒。地理位置优越,周边有很多活动。
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酒店回复: Thank you for the great feedback! We're so happy to hear you enjoyed the clean and comfortable rooms, our team’s service, and the amenities. It’s also great to know our location made it easy to explore the area—we really do have a lot nearby!We’d love to welcome you back for another wonderful stay anytime you’re in town.
酒店回复: Thank you for your feedback. We're very sorry to hear about your experience with our front desk team. That’s not the level of service we aim to provide, and we’ll be addressing this with our staff right away.
真是个好地方!这房子太漂亮了!!庭院里花草树木,还有篝火旁可以坐的地方。我们的房间宽敞干净,肥皂、餐具、毛巾等等都齐全。我们去前台拿折叠沙发床的床单,前台工作人员很快就拿来了,而且非常热情。早餐很美味,各种食物应有尽有。他们全天候提供饮料和饮用水供客人享用。他们还有一家小商店,可以买到你可能忘了的东西,里面有一些很酷的东西,但价格有点贵。泳池干净整洁,维护得很好!唯一“不好”的事情是住在我们隔壁的几个孩子非常吵闹,而且很不礼貌。当时有一群来自蒙特利尔的孩子在打篮球,他们很吵闹。谢天谢地,前台处理了他们,之后我们就没再遇到任何问题了!!虽然这不是他们的错,但酒店员工还是非常抱歉,我特意告诉他们我一点也不怪他们!总的来说,我们在这家酒店玩得很开心。非常感谢我们找到了这家酒店,而且价格也很合理!它非常适合我们周末去国王岛和纽波特水族馆(这两个地方离酒店都不到半小时车程)的旅行。我们一定会再来的!!!
体验很棒,工作人员一直在打扫,前台也很细心地处理所有请求。我们遇到过一个问题,就是在我们宝宝睡觉的时候,有无人看管的孩子敲门,我们通知前台后,不到5分钟就有人亲自处理了。
房间和设施干净整洁,员工很棒。设施齐全,体验很棒。地理位置优越,周边有很多活动。
前台工作人员知识渊博,态度友好。房间干净舒适。唯一的缺点是(而且很难改变)洗手池和淋浴区没有风扇。浴室就在床的正对面,所以任何声音都能听到。床看起来很漂亮,但睡起来很不舒服。我会再住这里吗?当然!干净、舒适、态度友好
房间、早餐和员工都很棒。只是我们醒来时发现厨房台面上有蟑螂。我们只住了一晚,没有带食物或做饭。我很失望,收拾行李就立刻离开了。我通知了前台,她记了下来,但没有提供任何补偿。
又一次美好的住宿!
我们每次来辛辛那提几乎都会住在这里,这次也是一次很棒的住宿。早上提供早餐和咖啡。房间干净整洁,设施齐全。孩子们很喜欢游泳池。谢谢!
接待员很粗鲁,几乎没有提供任何帮助
不如预期
根据好评预订了住宿,但体验并不理想。第一晚的房间设施陈旧,清洁不如预期,床很不舒服,还得灭掉3只蟑螂。第二晚因为收到投诉,我们换到了更大的房间。但还是希望房间能更干净些。对于这样的体验来说,价格太高了。我知道附近有更干净、更便宜的酒店。
不幸的是,我们的房间里发现了一只臭虫,而且酒店已经客满,因此没有空房间,我们不得不提前退房。
糟糕的体验
入住时遇到问题,员工缺乏经验。我住了五天,客房服务人员才来打扫房间。房间比预想的要小得多。大床房让我很难入睡。