Everyone was friendly and it looked clean. Could never get any towels and the internet wasn't very stable.
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酒店回复: Dear Recent Visitor,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Allentown Park Hotel by The Red Collection. We're glad to hear you found our staff friendly and the hotel clean. We sincerely apologize for the issues you encountered with towel availability and internet stability. I have notified the property of your comments to ensure everything is as it should be.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Water damage and peeling ceiling in bathroom, lumpy beds, breakfast bar was very untidy and slim pickens, door to the room had light from the hallway shining through on both sides, my husband requested a few towels and soap, he was told they would bring them up even though he was at the desk and offered to do it, they never brought them and when he called they said sorry they forgot and he went down to pick them up. Overall very disappointing and we will not use this facility again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Allentown Park Hotel by The Red Collection. The issues you described are not up to our standards and I am very sorry that these were not met for you. I apologize for the bathroom conditions, the uncomfortable beds, and the untidy breakfast bar. We value your feedback and will use it to improve our services. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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The hotel was older but it was comfortable and clean. The staff did their best and they were friendly. The water in the shower was hard to turn on, it was loose and kept spinning.
2.0分
其他
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Lobby smelled like cigarettes when I arrived. Lobby not as neat and clean as online photo
My room had small clumps if hair jn the entryway to room snd bathroom.
Desk chair very worn and disgusting
Bed had no mattress pad - just a blanket thickness “pad” that did not cover much of the bed. Yuck!!
4.0分
商务出差
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I had stayed here once before and felt it was a cut above typical less expensive hotels. I stand by that assessment, but I felt that it had slipped just a bit. The odd thing was that one of the beds did not have a bed spread, but had otherwise been made. The room was clean and the bed was comfortable. I had some problems with the TV hookup, which dropped out a few times. - I would not avoid staying again, but I would consider all options.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Allentown Park Hotel by The Red Collection. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bed and the state of the television. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
3.0分
其他
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Continental breakfast was misleading. Most food and Beveridge wasn't even prepared other than some bagels and yogurt . Juice machine was out of order. Disappointed.
这个酒店不的,推荐入住。位置方便,比较安全,房间干净舒适,也很安静,房内准备的咖啡也不错。早餐相对丰富,煎蛋好吃,还有麦片水果等👍
还不错,但是酒店条件和早餐(周日早餐有点少)来说,价格有点贵了!不过前台接待员太棒了!!!
员工很友好。酒店似乎正在翻新中。房间很干净,但可以进行一次深度清洁。
设施:十分齐全
卫生:还不错
环境:很好
服务:一般
Everyone was friendly and it looked clean. Could never get any towels and the internet wasn't very stable.
Water damage and peeling ceiling in bathroom, lumpy beds, breakfast bar was very untidy and slim pickens, door to the room had light from the hallway shining through on both sides, my husband requested a few towels and soap, he was told they would bring them up even though he was at the desk and offered to do it, they never brought them and when he called they said sorry they forgot and he went down to pick them up. Overall very disappointing and we will not use this facility again.
The hotel was older but it was comfortable and clean. The staff did their best and they were friendly. The water in the shower was hard to turn on, it was loose and kept spinning.
Lobby smelled like cigarettes when I arrived. Lobby not as neat and clean as online photo
My room had small clumps if hair jn the entryway to room snd bathroom.
Desk chair very worn and disgusting
Bed had no mattress pad - just a blanket thickness “pad” that did not cover much of the bed. Yuck!!
I had stayed here once before and felt it was a cut above typical less expensive hotels. I stand by that assessment, but I felt that it had slipped just a bit. The odd thing was that one of the beds did not have a bed spread, but had otherwise been made. The room was clean and the bed was comfortable. I had some problems with the TV hookup, which dropped out a few times. - I would not avoid staying again, but I would consider all options.
Continental breakfast was misleading. Most food and Beveridge wasn't even prepared other than some bagels and yogurt . Juice machine was out of order. Disappointed.