酒店回复: Dianelys, gracias por compartir tu opinión. Es maravilloso saber que disfrutaste de la parrilla al aire libre. Las observaciones que hiciste sobre tu habitación son importantes y el equipo está comprometido a mantener un alto nivel de limpieza y comodidad para todos los huéspedes. Hemos tomado nota de los comentarios sobre el aire acondicionado. Tus comentarios son valiosos y nos ayudarán a seguir mejorando.
酒店回复: We do apologize for your less than satisfactory experience. We do stand behind our commitment to our Suite Assurance Guarantee, and do hope all of our guests have an outstanding stay with us.
5.0分
其他
原文
翻译提供方：Google
非常好的地方。早餐很棒。使用室外烧烤设施非常实用。
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酒店回复: Sylvie, nous sommes ravis que vous ayez apprécié votre séjour au Homewood Suites by Hilton Allentown-West/Fogelsville. Nous sommes ravis d'apprendre que vous avez apprécié notre excellent petit-déjeuner et que vous avez trouvé le barbecue extérieur accessible et pratique. Merci d'avoir séjourné chez nous. Nous attendons avec impatience votre prochaine visite.
酒店回复: Thank you for taking the time to review your stay. Please reach out to us directly so that we may address your concerns.
2.0分
其他
原文
翻译提供方：Google
标准差，早餐很糟糕。位于工业区中部。
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酒店回复: Maria, takk for din tilbakemelding. Kommentarene om frokosten og beliggenheten er notert og vil bli tatt i betraktning. Hotellteamet jobber kontinuerlig med å forbedre våre gjesters opplevelser.
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Fe, thank you for your kind words! The team at Homewood Suites by Hilton Allentown-West/Fogelsville is thrilled to hear you had an excellent stay. Hope to welcome you back soon!
5.0分
家庭亲子
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Front desk staff were Lovely. No issues with the room. All was clean and comfortable. Breakfast was decent. No complaints. Wonderful stay overall, will book again.
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酒店回复: Shaquana, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Allentown-West/Fogelsville. The team is glad you found everything spotless and enjoyed a relaxing visit. We look forward to welcoming you back for another enjoyable experience.
3.0分
其他
Over 5 nights, the bed was not ever made up by the staff. Also, the room had a bad odor; smelled like mold.
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酒店回复: Jeannie, thank you for providing your feedback. The housekeeping services are intended to offer convenience throughout your stay, and room comfort is always a priority. Your comments will be taken into consideration as the team reviews ways to continually improve the guest experience.
5.0分
其他
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The front desk staff and those in charge of breakfast were helpful and friendly.
I found a key fob in my room after I checked in. I wonder why it wasn't found by the cleaning staff.
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酒店回复: Janet, it’s wonderful to hear you found the team members at Homewood Suites by Hilton Allentown-West/Fogelsville so helpful and welcoming. Thank you for mentioning your observation regarding the room. We look forward to seeing you again soon.
5.0分
其他
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I'd stay again for sure!
We were able to get early access allowing us to dress for a nearby wedding without rushing. The digital key was a very nice convenience. Hotel staff were polite friendly and accommodating. The hotel was clean, spacious, and had nice amenities (pool, conference areas, fitness room, etc.)
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酒店回复: Robert, it’s wonderful to hear you had a great time at Homewood Suites by Hilton Allentown-West/Fogelsville. The team is pleased to know you enjoyed the convenient digital key, found the accommodations comfortable, and appreciated the amenities. We’re looking forward to welcoming you back for another enjoyable visit.
我喜欢外面的烧烤。
我不喜欢房间的清洁度，浴缸里有以前客人的头发，分配器里没有肥皂，微波炉上粘着食物残渣，最相关的是空调太糟糕了从来没有给套房降温，
前台不是最好的体验，花了一段时间才办理入住，而且根本没有受到欢迎。在等待前台停止为我们办理入住的愉快时光时，我的妻子一边闲逛到早餐区，一边追着我们两岁的孩子，他已经等得很不耐烦了。晚上 7 点左右早餐区非常脏，所以我们也不会吃免费早餐。当我们到达房间时，床后面有垃圾，房间不干净，厕所里有棕色污渍，床单上有污渍，满是头发。总而言之，我不会再住在这里，并且后悔付出了我所做的事情，因为我可以在一家便宜的汽车旅馆得到同样的结果。
非常好的地方。早餐很棒。使用室外烧烤设施非常实用。
外部区域很脏。露台家具被弄脏、污渍和撕裂。房间整体很干净，但椅子和几乎所有座位都被弄脏和磨损。厕所只有大约10张床单。毛巾是新的和灰色的、破旧的混合在一起的。
标准差，早餐很糟糕。位于工业区中部。
出色的
Front desk staff were Lovely. No issues with the room. All was clean and comfortable. Breakfast was decent. No complaints. Wonderful stay overall, will book again.
Over 5 nights, the bed was not ever made up by the staff. Also, the room had a bad odor; smelled like mold.
The front desk staff and those in charge of breakfast were helpful and friendly.
I found a key fob in my room after I checked in. I wonder why it wasn't found by the cleaning staff.
I'd stay again for sure!
We were able to get early access allowing us to dress for a nearby wedding without rushing. The digital key was a very nice convenience. Hotel staff were polite friendly and accommodating. The hotel was clean, spacious, and had nice amenities (pool, conference areas, fitness room, etc.)