Stayed one night and the room was fine. Had trouble sleeping because of light leakage through the window. The blackout blinds were new and wouldn't close.
5.0分
其他
Clean rooms. Beautiful building and decor. Accommodating staff
1.0分
情侣出游
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The hotel was under construction. The elevators smelled like gas going up and going down. We had to hold our nose so as to not breathe in the gas. The air in our room was dusty. Every time the Air conditioning went on, we could almost taste the dust. We tried to get a partial refund, but because we went thru *******, a 3rd party, no refund or partial refund could be extended. There was a pageant in town, and most of the hotels were already booked.
2.0分
商务出差
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Property is under serious construction—lobby literally has chunks of plaster that you have to walk over—I am happy that they want to improve their property but people staying need know ahead of time.
2.0分
其他
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I did not get the room or services shown to me on ******* that I had chosen. The hotel was being renovated; the swimming pool contained algae; television did not work properly. The dining was being renovated so I was told to walk across the street to the Holiday Inn to get my full breakfast. Management said they could not refund my money since I went through *******. The front desk employees were excellent and tried to help with anything I needed.
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酒店回复: We are deeply sorry you were not notified of our ongoing renovation process. Our main hotel website does advise guests of the renovation status and areas within the hotel that are closed or not available. Because of the renovation, not all room types are available. It appears our staff did everything in their power to accommodate your room needs, but in the future, feel free to contact the hotel directly to share your concerns
1.0分
情侣出游
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Not informed on ******* that it was completely unacceptable to be in. Clerk not in building came from hotel next door. Please provide me a way to share facility pictures of mold, construction debris, scratched up doors, no breakfast in building (offered at new hotel across parking lots some roomlights not working, tv tiny and too far away. Tried to reach ******* through virtual link but ignored.
3.0分
家庭亲子
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We were unable to stay at the hotel due to a hotel issue. They were super great about calling and giving us some options. Would definitely try to stay here again.
4.0分
其他
Ok
Due to renovations you had to go next door for a hot breakfast.
2.0分
家庭亲子
building should hqve been closed during renovation.
一些商店可以买，杂货或衣服，因为附近没有什么
Stayed one night and the room was fine. Had trouble sleeping because of light leakage through the window. The blackout blinds were new and wouldn't close.
Clean rooms. Beautiful building and decor. Accommodating staff
The hotel was under construction. The elevators smelled like gas going up and going down. We had to hold our nose so as to not breathe in the gas. The air in our room was dusty. Every time the Air conditioning went on, we could almost taste the dust. We tried to get a partial refund, but because we went thru *******, a 3rd party, no refund or partial refund could be extended. There was a pageant in town, and most of the hotels were already booked.
Property is under serious construction—lobby literally has chunks of plaster that you have to walk over—I am happy that they want to improve their property but people staying need know ahead of time.
I did not get the room or services shown to me on ******* that I had chosen. The hotel was being renovated; the swimming pool contained algae; television did not work properly. The dining was being renovated so I was told to walk across the street to the Holiday Inn to get my full breakfast. Management said they could not refund my money since I went through *******. The front desk employees were excellent and tried to help with anything I needed.
Not informed on ******* that it was completely unacceptable to be in. Clerk not in building came from hotel next door. Please provide me a way to share facility pictures of mold, construction debris, scratched up doors, no breakfast in building (offered at new hotel across parking lots some roomlights not working, tv tiny and too far away. Tried to reach ******* through virtual link but ignored.
We were unable to stay at the hotel due to a hotel issue. They were super great about calling and giving us some options. Would definitely try to stay here again.
Ok
Due to renovations you had to go next door for a hot breakfast.
building should hqve been closed during renovation.