The staff was friendly and helpful and great to talk to.
The swimming pool is cold non-heated. Plus I thought they had a hot tub but they did not. There's different Holiday inns in the area and I may have had them mixed up. The food that they have is basically Continental. The hot food that they serve was not hot and they only serve till 9:30 in the morning.
5.0分
其他
Friendly staff, very clean room. Breakfast buffet was good. Ample parking. Would definitely stay here again.
5.0分
朋友出游
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It was very disturbing not to have elevators with the licensing permit hanging. The elevators bounced when you got on and off. Heard from several individuals they were stuck on the elevators because they didn't work correctly. Had a few issues in each of the two rooms that I booked. For the age of this hotel I thought it would be in better shape than this.
3.0分
家庭亲子
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Upon arrival, the staff said I had not prepaid for the room, I said I have a receipt for paying online. The staff continued ‘you did not prepay for the room’ then with no confirmation they found my booking. The original charge on the screen was $524, and with no apology or recognition, the charge changed to the accident fee of $25. This was both a hassle and embarrassing for me and my children, as there were other guests trying to check in and the lady had not been discreet telling me (wrongly) ‘ You did NOT prepay for the room’ The bath has damage, stained and cracked around the plug hole. The noise at night from the highway isn’t the hotels fault but guests should know you will hear each loud truck pass by. I had asked in the special requests section online for a room on a top floor, and maybe they were booked up, or maybe the lady didn’t want to acquiesce, but we were put on the 2nd floor. My children ate the prepackaged muffins for breakfast, as the waffle station was closed. I gave a favorable star rating but I would stay in a different hotel if we visited Chattanooga again.
5.0分
其他
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Nice hotel, great location. Minutes away from Lookout mountain depending on what side of the hotel you’re on, you can look out the window and see the mountain. Cracker Barrel is within walking distance and the staff at the hotel were friendly and accommodating.
3.0分
其他
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Unclean Room & Poor Management
My family and I booked a room that sleeps 6. When we arrived, the bathroom had mold stains in the shower ceiling, a permanent brown stain in the tub, and a strong stale odor in the room. We could not even shower in the bathroom. When I notified the front desk, the attendant casually said the stain was “from people working in the tub,” as if that made it acceptable.
To their credit, they did eventually switch us to another room to accommodate us — however, the general manager’s people skills were extremely poor. She initially told us we would not be charged for the extra room, yet I later saw the charge pending on my bank account. When I brought it to her attention, her response was simply: “Oh, it’s gonna fall off.” There was no apology, no professional communication, and no reassurance — just a dismissive attitude.
For the price we pay to stay here, cleanliness and respectful customer service should not be optional. The room conditions were unacceptable and the way management handled the situation was even worse. I would not recommend this hotel until they address both their cleanliness standards and their customer service training.
这是我在洲际酒店集团 (IHG) 最糟糕的体验。我住的第一个房间，浴室天花板上全是霉菌。浴帘根本拉不上。折叠沙发非常重，被推到离床很近的地方，我们几乎无法放下被子。遥控器坏了，只有音量键能用。最后，房间从来没有彻底打扫过。折叠沙发周围的地板上有儿童玩具和瓶盖。我解决了所有问题，由于霉菌问题，他们给了我一间新房间。第二天，他们换了房间。新房间也好不到哪里去。新房间的浴室好一些。遥控器能用，但我的孩子在这个房间里无法插上他的游戏机。床之间的插座坏了。我们把可以用作座椅的方形软垫脚凳移开了（它被推到床之间的桌子下面），以防我们需要堵住什么东西，结果整面墙都塌了。我们不得不把脚凳推回去，因为它支撑着墙。工作人员知道所有事件。我所听到的只是抱歉，我们刚刚接管了该房产。
我正从阿什维尔开车回家，实在太累了，根本无法继续开车——而且天气也很糟糕。这家酒店满足了我住一晚的一切需求——就在高速公路边上，免费停车，还有热腾腾的早餐。酒店非常干净，工作人员也非常友好，尤其是早上在前台和早餐区工作的两位女士。她们确保我上路前准备好了水和咖啡。我一定会再来这里住的。
酒店很安静，我们睡得很好。房间很干净。我们很喜欢遮光窗帘。早餐不好吃（糟糕透了），所以我们最后在停车场对面的Cracker Barrel餐厅吃了。浴室只有镜前灯。浴缸/淋浴间上方有一盏灯，但没办法打开。浴室里没有风扇，所以镜子长时间都湿漉漉的。下次我们很可能会选择其他酒店。
我们家的淋浴到晚上7点就关不上了，他们说可以搬走，因为我们有4个孩子都睡着了，所以我们没搬走。第二天我们出去了6个小时，回来的时候还是没修好，水还在流，所以我们收拾行李，换到另一间房间住了一晚。第二天退房的时候，问题已经修好了。
The staff was friendly and helpful and great to talk to.
The swimming pool is cold non-heated. Plus I thought they had a hot tub but they did not. There's different Holiday inns in the area and I may have had them mixed up. The food that they have is basically Continental. The hot food that they serve was not hot and they only serve till 9:30 in the morning.
Friendly staff, very clean room. Breakfast buffet was good. Ample parking. Would definitely stay here again.
It was very disturbing not to have elevators with the licensing permit hanging. The elevators bounced when you got on and off. Heard from several individuals they were stuck on the elevators because they didn't work correctly. Had a few issues in each of the two rooms that I booked. For the age of this hotel I thought it would be in better shape than this.
Upon arrival, the staff said I had not prepaid for the room, I said I have a receipt for paying online. The staff continued ‘you did not prepay for the room’ then with no confirmation they found my booking. The original charge on the screen was $524, and with no apology or recognition, the charge changed to the accident fee of $25. This was both a hassle and embarrassing for me and my children, as there were other guests trying to check in and the lady had not been discreet telling me (wrongly) ‘ You did NOT prepay for the room’ The bath has damage, stained and cracked around the plug hole. The noise at night from the highway isn’t the hotels fault but guests should know you will hear each loud truck pass by. I had asked in the special requests section online for a room on a top floor, and maybe they were booked up, or maybe the lady didn’t want to acquiesce, but we were put on the 2nd floor. My children ate the prepackaged muffins for breakfast, as the waffle station was closed. I gave a favorable star rating but I would stay in a different hotel if we visited Chattanooga again.
Nice hotel, great location. Minutes away from Lookout mountain depending on what side of the hotel you’re on, you can look out the window and see the mountain. Cracker Barrel is within walking distance and the staff at the hotel were friendly and accommodating.
Unclean Room & Poor Management
My family and I booked a room that sleeps 6. When we arrived, the bathroom had mold stains in the shower ceiling, a permanent brown stain in the tub, and a strong stale odor in the room. We could not even shower in the bathroom. When I notified the front desk, the attendant casually said the stain was “from people working in the tub,” as if that made it acceptable.
To their credit, they did eventually switch us to another room to accommodate us — however, the general manager’s people skills were extremely poor. She initially told us we would not be charged for the extra room, yet I later saw the charge pending on my bank account. When I brought it to her attention, her response was simply: “Oh, it’s gonna fall off.” There was no apology, no professional communication, and no reassurance — just a dismissive attitude.
For the price we pay to stay here, cleanliness and respectful customer service should not be optional. The room conditions were unacceptable and the way management handled the situation was even worse. I would not recommend this hotel until they address both their cleanliness standards and their customer service training.