酒店回复: We are glad to hear that you enjoyed your stay with us and we hope to see you again soon! Thank you
5.0分
商务出差
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强烈推荐商务旅行和查塔努加之旅
3.0分
家庭亲子
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We reserved a room that was supposed to sleep two adults and two children, age 11 & 13. Turns out that the sofa bed was a twin size, obviously that didn’t work. Learn from our mistake and check the accommodations very closely. That being said, the facility was nice and staff were super helpful and professional!
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酒店回复: Dear Valued Guest,Thank you for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,John PriceGeneral Manager
3.0分
其他
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The room was clean, but the bathroom was very tight for our family size. The pillows on the sofa look dingy and old. In the shower, you can see black stains. I wasn’t sure if it was mowed or not.
When it was time for us to check in their system was down so they were writing everything down on paper. It is really not a eco-friendly hotel at all.
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酒店回复: Thank you for taking the time to tell us about your experience at Staybridge Suites CHATTANOOGA-HAMILTON PLACE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Sincerely,Cassie DanielsAssistant General Manager
5.0分
其他
The hotel was clean. The staff was friendly and gave me ideas of where to visit during my stay
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酒店回复: Thank you for taking the time to tell us about your experience at our Staybridge Suites.Please know that your feedback is extremely valuable to us. We are glad to hear that you enjoyed your stay with us and we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing our Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,John PriceGeneral Manager
4.0分
情侣出游
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Great stay with a good breakfast. The bed was comfortable and it being a suite was nice. We reported that our toilet wouldn't quit running when flushed. Im sure theyll fix it.
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酒店回复: Thank you so much for your review of our property. We appreciate you choosing our Staybridge Suites at Hamilton Place for your recent stay in Chattanooga, TN. I am pleased to hear you enjoyed your stay with us, despite the issues you mentioned. We will address those immediately. We hope you will visit us again soon.
1.0分
其他
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The first room we checked into was bad, the toilet was dirty with a black ring around it and constantly running. I called the front desk and Wendy moved us to another room she was very friendly and helpful. The pool was dirty and cloudy, the elevator was broken half the time. We were on the 6th floor and had to go up and down with our 4yr. We initially rented it from Monday to Friday but it was just too much we checked out Thursday. We didn’t get trip protection so we just lose $137. That place need a remodel.
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酒店回复: Thank you for choosing our property and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We do strive to make each stay as pleasant and comfortable as possible and are disappointed the we fell short during your visit.Again, thank you for sharing your comments.Sincerely,John PriceGeneral Manager
5.0分
商务出差
Great place to stay
Very nice hotel, friendly staff and great breakfast no issues at all.
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酒店回复: Thank you for taking the time to tell us about your experience at our Staybridge Suites.Please know that your feedback is extremely valuable to us. We are glad to hear that you enjoyed your stay with us and we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing our Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,John PriceGeneral Manager
5.0分
其他
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The only complaint we had was there were several people outside drinking when we came in and they were bothering us and when we went out the next morning they were still out there drinking. For a group of ladies it was unsettling to have people doing that right outside the door to go in and out.
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酒店回复: Thank you for taking the time to tell us about your experience at our Staybridge Suites.Please know that your feedback is extremely valuable to us. We are glad to hear that you enjoyed your stay with us and we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing our Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,John PriceGeneral Manager
厨房里有蟑螂。
我很喜欢这里的早餐以及房间优美的环境。我们一共 7 个人,我们的套房太棒了!
强烈推荐商务旅行和查塔努加之旅
We reserved a room that was supposed to sleep two adults and two children, age 11 & 13. Turns out that the sofa bed was a twin size, obviously that didn’t work. Learn from our mistake and check the accommodations very closely. That being said, the facility was nice and staff were super helpful and professional!
The room was clean, but the bathroom was very tight for our family size. The pillows on the sofa look dingy and old. In the shower, you can see black stains. I wasn’t sure if it was mowed or not.
When it was time for us to check in their system was down so they were writing everything down on paper. It is really not a eco-friendly hotel at all.
The hotel was clean. The staff was friendly and gave me ideas of where to visit during my stay
Great stay with a good breakfast. The bed was comfortable and it being a suite was nice. We reported that our toilet wouldn't quit running when flushed. Im sure theyll fix it.
The first room we checked into was bad, the toilet was dirty with a black ring around it and constantly running. I called the front desk and Wendy moved us to another room she was very friendly and helpful. The pool was dirty and cloudy, the elevator was broken half the time. We were on the 6th floor and had to go up and down with our 4yr. We initially rented it from Monday to Friday but it was just too much we checked out Thursday. We didn’t get trip protection so we just lose $137. That place need a remodel.
Great place to stay
Very nice hotel, friendly staff and great breakfast no issues at all.
The only complaint we had was there were several people outside drinking when we came in and they were bothering us and when we went out the next morning they were still out there drinking. For a group of ladies it was unsettling to have people doing that right outside the door to go in and out.