酒店回复: Dear Tee,Thank you for your wonderful review and for highlighting the exceptional service provided by our staff. We're delighted to hear that you felt welcomed and well taken care of during your stay. We will make sure to recognize the sraff who greeted you on July 13th for her outstanding hospitality. Your kind words and appreciation mean a lot to us, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,Tavon Scott General Manager Holiday Inn Express Greenville Airport

酒店回复: Dear Cherise,We are truly sorry to hear about your experience at our property. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience or embarrassment you experienced due to the non-functioning ADA accessible pool chair lift. We understand the importance of providing accurate information to our guests, and we apologize for any miscommunication regarding the accessibility of the pool. Rest assured, we take your feedback seriously, and we will address this issue promptly to ensure that it does not happen again in the future.Please accept our sincerest apologies for the distress this situation has caused you. We appreciate your understanding and want to assure you that we are committed to making necessary improvements to ensure a more positive experience for all our guests. If there's anything else we can do to address your concerns or make things right, please don't hesitate to reach out to us directly.We truly hope you will reconsider and give us another chance to provide you with the excellent service and experience you deserve. Your satisfaction is our top priority, and we would be grateful for the opportunity to regain your trust.Warm regards,

酒店回复: Dear Joseph,Thank you for your glowing review of your recent stay at the Holiday Inn Express Greenville Airport. We're delighted to hear that you had such a positive experience and that our team exceeded your expectations.We're thrilled that you found our staff to be some of the friendliest you've encountered, and we're especially proud of Morella and Mario for their exemplary service. Providing exceptional hospitality is what we strive for, and we're pleased to know that they made a lasting impression on you.Your kind words mean the world to us, and we will be sure to pass along your compliments to Morella and Mario. We're grateful for your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,